PDF Attached
Situation
Equitrac Solution in place
Device not printing released job
Released Job not visible in local device queue
No error given at device control panel when job is released
Generally, means an issue with the device’s release output queue on the print server
Logic Path for troubleshooting
Error will look like below screenshot, apply the following fixes:
1-Delete oldest job and see if everything spools through
2-Delete all jobs then send a test
3-Recreate the spool folder (Affects all printers hosted on that server – query with escalated support prior to action)
Example of error: