PDF Attached


Situation

Equitrac Solution in place

Device not printing released job

Released Job not visible in local device queue

No error given at device control panel when job is released

Generally, means an issue with the device’s release output queue on the print server


Logic Path for troubleshooting




Error will look like below screenshot, apply the following fixes:


1-Delete oldest job and see if everything spools through

2-Delete all jobs then send a test

3-Recreate the spool folder (Affects all printers hosted on that server – query with escalated support prior to action)




Example of error: