Machines that cannot be accessed over the network
Keeping in mind that the IP on XSM is the last IP that it successfully reported on and is NOT LIVE DATA
Ideally get a config report printed and sent to us, alternatively get the full IP config from the machine control panel over the phone and populate into the XSM ticket.
Having received the config report or retrieved the current iP config over the phone:
If a machine is on a static IP that cannot be connected to – put the machine on DHCP and reboot it then generate a new config report and see if that IP can be accessed.