The above error was occurring everytime a user tried to copy, they would select the icon and it would then show Error = 1 and would not allow them to copy.
This issue occurred because accounting prompts were on by mistake - this can happen when you reinitialise the device from Equitrac and forget to disable accounting prompts; if you do not use them.
On the device, go to accounting - accounting methods - under workflow edit this and set copy to capture usage only. Under accounting prompts - edit this and set presets to no prompting and apply.
This will then stoop the error occurring.