If you get an error on Xerox stating it is in non-customer mode. Follow below steps to resolved.

This Works for 78xx + 75xx (possibly all devices).


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RESOLUTION:


Login to Diagnostics mode (Hold down 0 for 4-6 secs) and press Start

Passcode 6789 and press enter

Machine status

Tools

Maintenance/Diagnostics

Common settings

NVM Read/Write

Enter 616-014

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It will most likely be set to 0.


Set to 2 first, reboot and enter pagepack pin and run setup again.


**If this does not work, do the same but use 4.