When a user attempts to open the print queue Printer Preferences, or Printer Properties from within an application they are presented with a generic Windows driver with a limited feature set. Printing sometimes fails outright.


While the title doesn’t directly relate to the problem, the broken registry entry in these two does:

https://support.microsoft.com/en-us/kb/3001232

https://support.microsoft.com/en-us/kb/2864755

In some discussions that the following hotfix has apparently helped too:

https://support.microsoft.com/en-us/kb/2896881