Issue:


We have Equitrac installed in our Bristol office and they are having issues logging onto the printers and scanning.

When trying to restart the Equitrac services I get the below message.


https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4015578637/original/msg-18513-123.gif?1436177442

Please could someone give me a call as we have an office that is unable to print at the moment.


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This issue is due to the SQL password being changed and a conflict occurring.


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Solution:


Go to Run-->services.msc--> MSSQLSERVER .

On the "log on as" tab right click and check your login information. i suggest, delete the password and retype it again