Fault Code | Description | Category | Possible Remedy | ||||||||
002-770 | Insufficient hard disk capacity while processing the job template within a job. | S | O | Delete unnecessary data from the hard disk to free up disk space | |||||||
003-311 | An error occurred | C | F | S | M | POPO - at least 60 seconds | |||||
003-318 | IIT software failure. | C | F | S | M | POPO - at least 60 seconds | |||||
003-319 | IIT Video Driver Detection Fail. | C | F | S | M | POPO - at least 60 seconds | |||||
003-320 | IIT-ESS Communication Fail 1. | C | F | S | M | POPO - at least 60 seconds | |||||
003-321 | IIT-ESS Communication Fail 2. | C | F | S | M | POPO - at least 60 seconds | |||||
003-322 | IIT-ESS Communication Fail 3. | C | F | S | M | POPO - at least 60 seconds | |||||
003-323 | IIT-ESS Communication Fail 4. | C | F | S | M | POPO - at least 60 seconds | |||||
003-324 | IIT-ESS Communication Fail 5. | C | F | S | M | POPO - at least 60 seconds | |||||
003-325 | IIT-ESS Communication Fail 6. | C | F | S | M | POPO - at least 60 seconds | |||||
003-326 | IIT-ESS Communication Fail 7. | C | F | S | M | POPO - at least 60 seconds | |||||
003-327 | IIT-ESS Communication Fail 8. | C | F | S | M | POPO - at least 60 seconds | |||||
003-328 | IIT-ESS Communication Fail 9. | C | F | S | M | POPO - at least 60 seconds | |||||
003-329 | IIT-ESS Communication Fail 10. | C | F | S | M | POPO - at least 60 seconds | |||||
003-330 | IIT-ESS Communication Fail 11. | C | F | S | M | POPO - at least 60 seconds | |||||
003-331 | IIT-ESS Communication Fail 12. | C | F | S | M | POPO - at least 60 seconds | |||||
003-332 | IIT-ESS Communication Fail 13. | C | F | S | M | POPO - at least 60 seconds | |||||
003-333 | IIT-ESS Communication Fail 14. | C | F | S | M | POPO - at least 60 seconds | |||||
003-334 | IIT-ESS Communication Fail 15. | C | F | S | M | POPO - at least 60 seconds | |||||
003-335 | IIT-ESS Communication Fail 16. | C | F | S | M | POPO - at least 60 seconds | |||||
003-336 | IIT-ESS Communication Fail 17. | C | F | S | M | POPO - at least 60 seconds | |||||
003-337 | IIT-ESS Communication Fail 18. | C | F | S | M | POPO - at least 60 seconds | |||||
003-338 | IIT-ESS Communication Fail 19. | C | F | S | M | POPO - at least 60 seconds | |||||
003-339 | IIT-ESS Communication Fail 20. | C | F | S | M | POPO - at least 60 seconds | |||||
003-340 | IIT-ESS Communication Fail 21. | C | F | S | M | POPO - at least 60 seconds | |||||
003-341 | IIT-ESS Communication Fail 22. | C | F | S | M | POPO - at least 60 seconds | |||||
003-342 | IIT-ESS Communication Fail 23. | C | F | S | M | POPO - at least 60 seconds | |||||
003-343 | IIT-ESS Communication Fail 24. | C | F | S | M | POPO - at least 60 seconds | |||||
003-344 | Power on hotline failure. | C | F | S | M | POPO - at least 60 seconds | |||||
003-345 | X PIO Unmatch Fail 1. | C | F | S | M | POPO - at least 60 seconds | |||||
003-346 | X PIO Unmatch Fail 2. | C | F | S | M | POPO - at least 60 seconds | |||||
003-701 | A digital code is embedded in the document to restrict duplication | C | S | Use a document in which no digital code is embedded | |||||||
003-750 | Book Duplex-Insufficient Docs (Unable to store any documents using the 2 Slided Book Copying feature) | C | Check the 2 Side Book Copying settings | ||||||||
003-751 | Under PANTHER Capacity (Scan). (Unable to process the document because the specified scam area is too small | C | S | Increase the resolution or scan area | |||||||
003-752 | This status code is displayed if 600dpi cannot be scanned (DADF). (A mix sized document was to be scanned at 600dpi in Color/2 sided. | S | Set [Resolution] to [400 dpi] or lower, and try scanning again | ||||||||
003-753 | This status code is displayed if over 300dpi cannot be scanned (DADF). (A mix sized document was to be scanned at high resolution, 2 sided) | S | Set [Resolution] to [200 dpi] or lower, and try scanning again | ||||||||
003-754 | S2X Recoverable Error. (An error occurred in the document feeder) | S | Execute the job again | ||||||||
003-755 | S2X Recoverable Error. (An error occurred in the document feeder) | S | Execute the job again | ||||||||
003-756 | The faxed document is completely blank. | F | Check whether the document is blank or whether the side of the document to be faxed is loaded correctly | ||||||||
003-757 | This status code is displayed if over 400dpi cannot be scanned (DADF). (A mix sized document was to be scanned at high resolution, 2 sided) | S | Set [Resolution] to [300 dpi] or lower, and try scanning again | ||||||||
003-760 | Scan Settings Error (An incompatible combination of feature is specified for document scan conditions). | F | D | Confirm the selected options | |||||||
003-761 | Incorrect Paper Tray Size (The paper size of the tray selected for auto tray differs from the paper size of the tray selected for Auto Paper selection). | C | P | Change the paper size for the tray, or change the [Paper Type Priority] settings | |||||||
003-763 | Adjustment Chart Not Found (An error occurred when reading the Calibration Chart) | O | Place the Calibration Chart correctly on the document glass | ||||||||
003-764 | Adjustment Chart Not Found. | ||||||||||
003-780 | Scan Image Compression Error (Failed to compress the scanned document). | F | Reduce the resolution or the ratio for [Reduce/Enlarge] to decrease the data size, or split the data to send it separately | ||||||||
003-795 | AMS Limit Error (When enlarging/reducing a scanned document to the paper size specified, the reduction/enlargement ratio exceeds the allowed range. | C | Manually enter a reduction/enlargement ratio / Change the paper size | ||||||||
003-940 | DAM Memory is insufficient. | ||||||||||
003-942 | Document Size Error. | ||||||||||
003-944 | Image Repeat Count Fail. | ||||||||||
003-946 | Copy Vertical/Horizontal Difference (APS). | ||||||||||
003-947 | Replaced Original Count Error. | ||||||||||
003-948 | Replaced Original Mismatch. | ||||||||||
003-952 | Return Documents Color mismatch. | ||||||||||
003-955 | Documents Size Exchange Error. | ||||||||||
003-956 | Documents Size Unknown Error. | ||||||||||
003-963 | No APS Object Tray. | ||||||||||
003-965 | ATS/APS No Paper. There is no paper in the trays that can be selected with APS. | ||||||||||
003-966 | AATS/APS No Destination Error. | ||||||||||
003-968 | Punch Position Error. | ||||||||||
003-969 | Punch Size Error. | ||||||||||
003-972 | Maximum Stored Page Over Flow. | ||||||||||
003-973 | Every Direction Difference. | ||||||||||
003-974 | Next Original Specification. | ||||||||||
003-977 | Document Miss Match (Multi Scan). | ||||||||||
003-978 | Color Document Mismatch (Multi Scan). | ||||||||||
003-980 | Staple Position Error. | ||||||||||
003-981 | Staple Size Error. | ||||||||||
003-982 | IITsc HDD Access Error. | ||||||||||
005-121 | DADF Feed Sensor ON Jam. | ||||||||||
005-122 | DADF Simplex/Side 1 Pre Reg Sensor ON Jam. | ||||||||||
005-123 | DADF Simplex/Side 1 Reg Sensor ON Jam. | ||||||||||
005-124 | DADF Lead Reg Sensor ON Jam. | ||||||||||
005-125 | DADF Reg Sensor OFF Jam. | ||||||||||
005-126 | DADF Out Sensor ON Jam. | ||||||||||
005-127 | DADF Out Sensor OFF Jam. | ||||||||||
005-128 | DADF Exit Sensor 1 ON Jam (Simplex Mode). | ||||||||||
005-129 | DADF Exit Sensor 1 OFF Jam (Simplex Mode). | ||||||||||
005-130 | DADF Invert Sensor ON Jam (Duplex Mode). | ||||||||||
005-131 | DADF Invert Sensor On Jam (Inverting). | ||||||||||
005-132 | DADF Invert SNR on Jam 2. | ||||||||||
005-133 | DADF Invert Sensor OFF Jam. | ||||||||||
005-134 | DADF Invert SNR off Jam (Inv). | ||||||||||
005-135 | DADF Pre Reg Sensor ON Jam (Invert). | ||||||||||
005-136 | DADF Reg Sensor ON Jam (Invert). | ||||||||||
005-137 | DADF Exit Sensor 2 ON Jam. | ||||||||||
005-138 | DADF Exit Sensor 1 ON Jam. | ||||||||||
005-139 | DADF Invert SNR off Jam. | ||||||||||
005-141 | DADF Feed Sensor OFF Jam. | ||||||||||
005-142 | DADF Exit Sensor 1 OFF Jam (Duplex Mode). | ||||||||||
005-143 | DADF Exit Sensor 2 OFF Jam. | ||||||||||
005-144 | DADF Too First Pre Reg Sensor ON Jam. | ||||||||||
005-145 | DADF Reg Sensor Off Jam (Invert). | ||||||||||
005-146 | DADF Pre Reg Sensor Off Jam. | ||||||||||
005-147 | DADF Pre Reg Sensor Off Jam (Invert). | ||||||||||
005-150 | DADF Feed Sensor OFF Jam (Perforated Original Mode). | ||||||||||
005-151 | DADF Pre Reg Sensor OFF Jam (Perforated Original Mode). | ||||||||||
005-152 | DADF Reg Sensor OFF Jam (Perforated Original Mode). | ||||||||||
005-153 | DADF Reg Sensor OFF Jam (Perforated Original Mode). |
005-154 | DADF Out Sensor OFF Jam (Perforated Original Mode). | |||||||||||
005-155 | DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Simplex). | |||||||||||
005-156 | DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Duplex). | |||||||||||
005-157 | DADF Invert Sensor OFF Jam (Perforated Original Mode). | |||||||||||
005-158 | DADF Exit Sensor 2 OFF Jam (Perforated Original Mode). | |||||||||||
005-160 | DADF Tray Lift Up Fail (Document Set) (Within Job). | |||||||||||
005-190 | DADF Feed Motor Logic Jam. | |||||||||||
005-194 | Size Mismatch Jam on Slow Scan Mix Size. | |||||||||||
005-195 | Size Mismatch Jam on No Mix Size. | |||||||||||
005-196 | Size Mismatch Jam on No Mix Size. | |||||||||||
005-197 | Prohibit Combine Size Jam. | |||||||||||
005-198 | Too Short Size Jam. | |||||||||||
005-199 | Too Long Size Jam. | |||||||||||
005-210 | An error occurred in the document feeder. | O | POPO - at least 60 seconds | |||||||||
005-275 | DADF RAM Fail. | O | POPO - at least 60 seconds | |||||||||
005-280 | DADF EEPROM Fail. | O | POPO - at least 60 seconds | |||||||||
005-282 | DADF Tray Lift Up Fail (No Document). | POPO - at least 60 seconds | ||||||||||
005-283 | DADF Stack Height Sensor Logic Fail. | O | POPO - at least 60 seconds | |||||||||
005-284 | DADF APS Sensor Logic Fail. | O | POPO - at least 60 seconds | |||||||||
005-285 | DADF Nudger Lift Up Fail. | O | POPO - at least 60 seconds | |||||||||
005-286 | DADF Feed Out Sensor Fail. | POPO - at least 60 seconds | ||||||||||
005-303 | DADF Tray Interlock is open. | |||||||||||
005-304 | Platen Interlock Open. | |||||||||||
005-305 | DADF Feeder Cover Interlock Open (Run). | |||||||||||
005-306 | DADF Tray Interlock Open (Run). | |||||||||||
005-308 | The DADF L/H Cover Interlock is open. | |||||||||||
005-309 | DADF L/H Cover Interlock Open (Run). | |||||||||||
005-906 | DADF Feed Sensor Static Jam. | |||||||||||
005-907 | DADF Pre Reg Sensor Static Jam. | |||||||||||
005-908 | DADF Reg Sensor Static Jam. | |||||||||||
005-909 | DADF Lead Reg Sensor Static Jam.. | |||||||||||
005-910 | DADF Out Sensor Static Jam. | |||||||||||
005-911 | DADF Exit Sensor 1 Static Jam. | |||||||||||
005-912 | DADF Exit Sensor 2 Static Jam. | |||||||||||
005-913 | DADF Invert Sensor Static Jam. | |||||||||||
005-914 | DADF No. 1/2/3 APS Sensor Static Jam. | |||||||||||
005-915 | DADF No. 1 APS Sensor Static Jam. | |||||||||||
005-916 | DADF No. 2 APS Sensor Static Jam. | |||||||||||
005-917 | DADF No. 3 APS Sensor Static Jam. | |||||||||||
005-918 | DADF Invert Sensor 2 Static Jam. | |||||||||||
005-919 | DADF Tray Lift Up Fail (Document Set). | |||||||||||
005-940 | DADF No Original Fail. | |||||||||||
005-941 | DADF Not Enough Document. | |||||||||||
005-942 | DADF Tray Stack Over Fail. | |||||||||||
010-311 | Fuser Heat Roll STS-1 Disconnection Fail. It was detected that fuser heat roll STS-1 disconnected. | |||||||||||
010-319 | Fuser NC Sensor Differential Amp Fail. | |||||||||||
010-320 | Heat Roll Over Heat Fail. | |||||||||||
010-321 | Fuser Nip Fail. | |||||||||||
010-322 | Fuser NC Center Sensor Disconnection Fail. (Fuser Temperature Sensor Fail). | |||||||||||
010-323 | Fuser Rear Sensor Disconnection Fail. (Fuser Temperature Sensor Fail). | |||||||||||
010-324 | Fuser NVM Fail. | |||||||||||
010-326 | Wait Heat Roll Fuser On Time Fail. | |||||||||||
010-327 | Standby Heat Roll Fuser On Time Fail. | |||||||||||
010-330 | Fuser Motor Fail. | |||||||||||
010-360 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-361 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-362 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-363 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-364 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-365 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-367 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-368 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-369 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-370 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-371 | Heat belt STS Center Disconnection Fail. | C | P | F | POPO - at least 60 seconds | |||||||
010-372 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-373 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-374 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-375 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-376 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-377 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-378 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-379 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-380 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-381 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-382 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-398 | An error occurred. | C | P | F | POPO - at least 60 seconds | |||||||
010-420 | Fuser Assembly Life Near End. | |||||||||||
010-421 | Fuser Assembly Life End. | |||||||||||
012-112 | Finisher Interface Entrance Sensor ON. | |||||||||||
012-113 | Booklet In Sensor ON Jam. | |||||||||||
012-114 | Booklet In Sensor OFF Jam. | |||||||||||
012-115 | Booklet Folder Roll Exit Sensor ON Jam. | |||||||||||
012-125 | Gate Sensor ON JAM: Finisher. | |||||||||||
012-132 | Finisher Transport Entrance Sensor ON Jam (Long). | |||||||||||
012-142 | Buffer Path Sensor ON Jam A. | |||||||||||
012-151 | Compile Exit Sensor OFF Jam. | |||||||||||
012-152 | Compile Exit Sensor ON Jam A. | |||||||||||
012-161 | Set Eject Jam. | |||||||||||
012-162 | Finisher Interface EXIT. Sensor ON Jam. | |||||||||||
012-171 | Top Tray Exit Sensor ON Jam A. | |||||||||||
012-172 | Top Tray Exit Sensor OFF Jam A. | |||||||||||
012-180 | Booklet Folder Roll Exit Sensor OFF Jam. | |||||||||||
012-211 | Stacker Tray Fail. | O | POPO - at least 60 seconds | |||||||||
012-212 | Stacker Tray Upper Limit Fail. | O | POPO - at least 60 seconds | |||||||||
012-213 | Stacker Tray Lower Limit Fail. | O | POPO - at least 60 seconds | |||||||||
012-221 | Tamper Home Sensor ON Fail. | O | POPO - at least 60 seconds | |||||||||
012-223 | Tamper Home Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-224 | Rear Tamper Home Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-225 | Booklet Tamper F Home Sensor ON Fail. | O | POPO - at least 60 seconds | |||||||||
012-226 | Booklet Tamper F Home Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-227 | Booklet End Guide Home Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-228 | Booklet End Guide Home Sensor ON Fail. | O | POPO - at least 60 seconds | |||||||||
012-229 | Booklet Tamper R Home Sensor ON Fail. | O | POPO - at least 60 seconds | |||||||||
012-230 | Booklet Tamper R Home Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-231 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-232 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-233 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-234 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-241 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-242 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-243 | Booklet Knife Home Sensor ON Fail. | O | POPO - at least 60 seconds | |||||||||
012-244 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-246 | Booklet Stapler Fail (The Booklet Maker is not fully inserted completely into the Finished) | O | Completely insert the Booklet Maker into the Finished, and POPO | |||||||||
012-247 | Side Regi Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-249 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-252 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-253 | Finisher malfunction | O | POPO - at least 60 seconds | |||||||||
012-254 | The sensor was activated because the paper being output to the Finisher was removed before the Center Tray (Right Middle Tray) lowered completely into position. Or, there is a foreign object under the Center Tray (Right Middle Tray). | O | Remove foreign object under the Center Tray (Right Middle Tray), and POPO - at least 60 seconds | |||||||||
012-255 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-256 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-257 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-258 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-260 | Eject Clamp Up Sensor ON Fail. | O | POPO - at least 60 seconds | |||||||||
012-261 | Booklet Knife Folding SNR Fail. | O | POPO - at least 60 seconds | |||||||||
012-262 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-263 | Finisher Rear Tamper Home Sensor ON. | O | POPO - at least 60 seconds | |||||||||
012-264 | Booklet Drawer Broken Fail. | O | POPO - at least 60 seconds | |||||||||
012-265 | Booklet Knife Home Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-266 | Booklet Compiler No Paper Sensor Fail. | O | POPO - at least 60 seconds | |||||||||
012-267 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-268 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-269 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-270 | Top Offset Home Sensor ON Fail: Finisher. | O | POPO - at least 60 seconds | |||||||||
012-271 | Top Offset Home Sensor OFF Fail: Finisher. | O | POPO - at least 60 seconds | |||||||||
012-281 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-282 | Eject Clamp Up Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-283 | Finisher Set Clamp Home Sensor ON Fail. | O | POPO - at least 60 seconds | |||||||||
012-284 | Finisher Set Clamp Home Sensor OFF Fail. | O | POPO - at least 60 seconds | |||||||||
012-286 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-287 | Center Tray (Right Middle Tray) malfunction | O | POPO - at least 60 seconds | |||||||||
012-291 | Stapler Fail. | O | POPO - at least 60 seconds | |||||||||
012-295 | Finisher Stapler Move Sensor On Fail. | O | POPO - at least 60 seconds | |||||||||
012-296 | Finisher Stapler Move Sensor OFF Fail. | POPO - at least 60 seconds | ||||||||||
012-300 | Finisher Eject Cover Open (Compiler Cover). | |||||||||||
012-302 | Finisher Front Door Interlock Open. | |||||||||||
012-307 | Booklet Drawer Set Fail. | |||||||||||
012-320 | Punch Home Sensor ON Fail. | |||||||||||
012-321 | Punch Home Sensor OFF Fail. | |||||||||||
012-322 | Puncher Move Home Sensor OFF Fail. | |||||||||||
012-323 | Puncher Move Home Sensor On Fail. | |||||||||||
012-325 | Side Regi Home Sensor On Fail. | |||||||||||
012-330 | Decurler Cam Home Sensor OFF Fail. | |||||||||||
012-332 | Decurler Cam Home Sensor ON Fail. | |||||||||||
012-334 | Download Mode Fail. | C | P | F | POPO - at least 60 seconds | |||||||
012-335 | Booklet Sub CPU Communication Fail. | |||||||||||
012-900 | Buffer Path Sensor Static Jam. | |||||||||||
012-901 | Finisher Paper Remains at H-Transport Entrance. | |||||||||||
012-902 | Finisher Paper Remains H-Transport Exit. | |||||||||||
012-903 | Compile Exit Sensor Static Jam. | |||||||||||
012-905 | Compile Tray No Paper Sensor Static Jam. | |||||||||||
012-907 | Top Tray Exit Sensor Static Jam. | |||||||||||
012-920 | Gate Sensor static JAM (to Top Tray) A: Finisher. | |||||||||||
012-932 | Gate SNR static JAM (to Stacker Tray) A. | |||||||||||
012-934 | Gate SNR static JAM (to Stacker Tray) C. | |||||||||||
012-935 | Finisher Paper Remains at Transport Entrance Sensor. | |||||||||||
012-936 | Paper Remain at Booklet In SNR A. | |||||||||||
012-949 | Finisher Punch DustBox Miss Set. | |||||||||||
013-902 | Booklet Compile No Paper Sensor Static Jam. | |||||||||||
013-903 | Booklet Folder Roll Exit Sensor Static Jam. | |||||||||||
016-210 | Software Option Fail (HDD Not Exist). | O | POPO - at least 60 seconds | |||||||||
016-211 | Software Option Fail (System Memory Low Volume). | O | POPO - at least 60 seconds | |||||||||
016-212 | SW Option Fail (Page Memory Low). | O | POPO - at least 60 seconds | |||||||||
016-213 | SW Option Fail (Printer CARD Not Exist). | O | POPO - at least 60 seconds | |||||||||
016-214 | An error occurred in the software. | O | POPO - at least 60 seconds | |||||||||
016-215 | SW Option Fail (JPEG Board Not Exist). | O | POPO - at least 60 seconds | |||||||||
016-216 | SW Option Fail (Ext Memory Not Exist). | O | POPO - at least 60 seconds | |||||||||
016-217 | SW Option Fail (Controller ROM not Printer kit). | |||||||||||
016-218 | Because PS Kit is not installed, XDOD functions cannot be fulfilled. | |||||||||||
016-219 | License is required (Printer Kit). | |||||||||||
016-220 | S2X Unrecoverable Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-221 | S2X Communication Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-222 | S2X Self-Diag Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-223 | SS2X SDRAM Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-224 | S2X PCI Reg Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-225 | S2X ROM Checksum Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-226 | S2X IIT Connection Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-227 | S2X DDR Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-228 | S2X Image Processing Error (An error occurred in the document feeder). | O | POPO - at least 60 seconds | |||||||||
016-229 | SW Option Fail (FCW-UI Not Exist). | O | POPO - at least 60 seconds | |||||||||
016-230 | An error occurred in the software. | O | POPO - at least 60 seconds | |||||||||
016-231 | The Image Extension Kit may be damaged, or may not be installed correctly. | O | POPO - at least 60 seconds | |||||||||
016-232 | An error occurred during the initialization of the high compression board | O | POPO - at least 60 seconds | |||||||||
016-234 | An error occurred in the Authentication feature of the machine | O | POPO - at least 60 seconds | |||||||||
016-235 | An error occurred in the Authentication feature of the machine | O | POPO - at least 60 seconds | |||||||||
016-240 | An error occurred in the document feeder. | O | POPO - at least 60 seconds | |||||||||
016-310 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-311 | The scanner was not detected. | F | S | M | POPO - at least 60 seconds | |||||||
016-312 | An error occurred. | F | S | M | POPO - at least 60 seconds | |||||||
016-313 | An error occurred. | F | S | M | POPO - at least 60 seconds |
016-314 | An error occurred. | F | S | M | POPO - at least 60 seconds | |||||||
016-315 | NUT Interface Fail. | F | S | M | POPO - at least 60 seconds | |||||||
016-316 | Page Memory Not Detected. | |||||||||||
016-317 | Page Memory Broken-Standard. | F | S | M | POPO - at least 60 seconds | |||||||
016-318 | Page Memory Broken-Option. | |||||||||||
016-320 | A fatal error with doc conversion software was detected. | |||||||||||
016-321 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
016-322 | JBA Account Full. | O | POPO - at least 60 seconds | |||||||||
016-323 | An error occurred. | F | S | M | POPO - at least 60 seconds | |||||||
016-325 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-326 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-327 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-350 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-351 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-365 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-369 | An error occurred. | O | POPO - at least 60 seconds | |||||||||
016-400 | The username and password for 802.1x authentication does not match. | O | Confirm and correctly enter the username or password. If the error still not resolved, check whether the network environment is set correctly | |||||||||
016-401 | The 802.1x authentication method cannot be processed. | O | Set the authentication method of the machine to the same method as set for the authentication server | |||||||||
016-402 | The authentication connection timed out. | O | Confirm the network connection and switch setting of the authentication device physically connected to the machine via a network, and check whether it is connected to the machine correctly | |||||||||
016-403 | The root certificate di not match. | O | Confirm the authentication server and store the root certicate of the server certificate of the authentication server into the machine. If you cannot acquire the root certificate of the server certificat, set [Server Certificate Verification] of [IEEE 802.1x Settings] to [Disabled] on the touch screen | |||||||||
016-404 | An internal error occurred. | O | Intialize the certificate | |||||||||
016-405 | An error occurred in the certificate stored in the machine. | O | Intialize the certificate | |||||||||
016-406 | An errpr occurred in the certificate stored in the amchine. | Intialize the certificate | ||||||||||
016-450 | SMB Host Name Duplicated (The SMB host name already exists). | O | Change the host name | |||||||||
016-453 | Updating of the IPv6 address and host name for the DNS server failed. | O | Check whether IP address of the DNS server is set correctly | |||||||||
016-454 | DNS Renewal Failure of Dynamic (Unable to retrieve the IP address from DNS). | O | Confirm the DNS configuration and IP address retrieve setting | |||||||||
016-455 | SNTP Server Time Out (Connection to the SNTP server timed out. | O | Confirm the network cable connection and the IP address of the SNTP server are correct | |||||||||
016-456 | SNTP Time Asynchronous (Received a message from the SNTP server stating that the server is not synchronized with the standard time source. | O | Confirm the SNTP server settings | |||||||||
016-461 | When [Assurance Level] under the [Transfer Image Log] is set to [High], you may not able to create a new job because of a restriction resulting from the congestion of un-fowarded image logs. | O | Confirm the status of the server managing the image logs and network status, and eliminate the source obstructing image log forwarding to the image log server / Confirm the fowarding settings, and then fowared all un-fowarded logs / Change [Assurance Level] to [Low]. In this case, the image logs may not be fowarded and may be deleted successively. When using the Image Log Kit (Adobe PostScript), POPO - at least 60 seconds | |||||||||
016-503 | SMTP Server Address Resolution Fail (Unable to resolve the SMTP serve name when sending e-mail). | M | Check on CentreWare Internet Services (CWIS) whether the SMTP serve settings are correct. Also, confirm whether the DNS server settings are correct | |||||||||
016-504 | POP Server Address Resolution Fail (Unable to resolve POP3 server name when sending e-mail). | M | Check on CentreWare Internet Services (CWIS) whether the POP3 serve settings are correct. Also, confirm whether the DNS server settings are correct | |||||||||
016-505 | POP Authentication Fail (Unable to log into the POP3 server when sending e-mail). | M | Check on CentreWare Internet Services (CWIS) whether the username and password used on the POP3 server are correct | |||||||||
016-506 | Unable to write the image log because imahe log storage space is insufficient on the machine. | O | Execute the job again. If the error still is not resolved, delete unnecessary image logs / Change [Assurance Level] for image logs to [Low]. In this case the contect of the logs is not secured | |||||||||
016-507 | When using the Image Log Control feature, failed to forward the image log to the server. | O | Either set the fowarding rule fo image logs from the server to the machine, or set [Transfer Image Log] to [Disabled] | |||||||||
016-508 | When using the Image Log Control feature, failed to forward the image log to the server. | O | Set the fowarding rule for image logs from the server to the machine | |||||||||
016-509 | When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. | O | Either set the fowarding rule fo image logs from the server to the machine, or set [Transfer Image Log] to [Disabled] | |||||||||
016-510 | When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. | O | Set the fowarding rule for image logs from the server to the machine | |||||||||
016-511 | When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. | O | Confirm the forwarding rule for image logs from the server to the machine | |||||||||
016-512 | When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. | O | Confirm the forwarding rule for image logs from the server to the machine | |||||||||
016-513 | An error occurred in connecting to the SMTP server. | S | The SMTP server or network may be overloaded. Wait for a while, and then execute the operation again | |||||||||
016-514 | An error occurred during processing of an XPS document. | P | If an error occurred while printing from a drive which support XPS, print from the application using another print driver (PCL etc). If an error occurred while direct printing an XPS document (such as ContentsBridge Utility, E-mail, and Media Print-Text), print using the print driver (PCL etc), from XPS Document Viewer | |||||||||
016-515 | There was insufficient memory during processing of an XOS document, | P | Set [Image Quality] to [Standard] / Increase the amount of memory / Print using the print driver 9PCL etc) from XPS Document Viewer | |||||||||
016-516 | The Print Ticket included in the XPS document includes an invalid description or a print setting not supported by the machine. | P | Check whether there is a problem with the method of using the application that sent the print job, or with the content of the print instruction. If your application usage and print instruction are corretc, check with the application manufacturer that sent the print job for operations of the application, not with Fuji Xerox | |||||||||
016-517 | There is an error in the contemt described in the PostScript file. | P | Print with the PostScript driver. Furthermore, modify ProcessColorModel described in the PostScript file so that the color mode does not change | |||||||||
016-518 | PS booklet and WaterMark were specififed at the same time. | O | Specifying a combination of PS booklet and WaterMark/UUID is not possible. Cancel one of them | |||||||||
016-519 | The number of pages reached the maxium number of pages specified and the print job is terminated. | O | Have your system administrator change the maximum limit or printable pages | |||||||||
016-520 | An error occurred in the high compression hardware. | O | Execute the operation again. Also change the output file format and color mode. If the problem is not resolved, switch off the machine power, make sure that the touch screen is blank, and then switch on the machine power. And then perform the above operation again. If the error still is not resolved, contact our Customer Support Center | |||||||||
016-522 | LDAP server SSL authentication error. Unable to acquire an SSL client certificate. | S | The LDAP server is requesting an SSL client certificate. Set an SSL client certificate on the machine | |||||||||
016-523 | LDAP server SSL authentication error. The server certificate data is incorrect. | S | The machine cannot trust the SSL certificate of the LDAP server. Register the root certificate for the LDAP server's SSL certificate to the machine | |||||||||
016-524 | LDAP server SSL authentication error. The server certificate will expire soon. | S | Change the SSL certificate of the LDAP server to a valid one. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on the machine; however, note that selecting this option does not ensure the validity of the LDAP server | |||||||||
016-525 | LDAP server SSL authentication error. The server certificat has expired. | S | Change the SSL certificate of the LDAP server to a valid one. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on the machine; however, note that selecting this option does not ensure the validiy of the LDAP server | |||||||||
016-526 | LDAP server SSL authentication error. The server name does not match the certificate. | S | Set the same LDAP server address to the machine and to the SSL certificate of the LDAP server. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on the machine; however, note that selecting this option does not ensure the validity of the LDAP server | |||||||||
016-527 | LDAP server SSL authentication error. This is an SSL authentication internal error. | S | An error occurred in the software. Escalate case to TSC | |||||||||
016-529 | An error occurred when connecting to the Remote Download server. There was no response from the server within the specified time (60 seconds). | O | Confirm the network connection. Check whether the Remote Download server is correctly set on the network | |||||||||
016-533 | Kerberos server authentication protocol error. | O | The time difference between the machine and the Kerberos server exceeded the clock skew limit value set on the Kerberos server. Check whether the clocks on the machine and Kerberos server are correctly set. Also check whether the summer time and the time zone are correctly set on the machine and Kerberos server | |||||||||
016-534 | Kerberos server authentication protocol error. | O | The domain set on the machine does not exist on the Kerberos server, or the Kerberos server address set on the machine is invalid for connection. Check whether the domain name and the server address have been correctly set on the machine. For connection to Windows 2000 or Windows 2003 server, specify the domain name in uppercase | |||||||||
016-535 | The specified file does not exist on the Remote Download server. | O | Confirm the file | |||||||||
016-536 | An error occurred when accessing the DNS prior to connecting to the Remote Download server. | O | Confirm the connection with the DNS. Also check whether the Remote Download server name is registered to the DNS | |||||||||
016-537 | Could not connect to the Remote Download server. The port of the destination Remote Download server is not open. | O | Confirm the port in the network settings | |||||||||
016-538 | An error occurred when writing the remote download file to the hard disk. The file obtained from the Remote Download server could not be written to the hard disk. | O | Confirm the amount of available space, and delete files that are no longer required. Alternatively, replace the hard disk | |||||||||
016-539 | Kerberos server authentication protocol error. | O | An error occurred in the software. Escalate case to TSC | |||||||||
016-543 | The specified domain was deleted fromt the Authentication Agent. | O | Select [Refresh] on the [Domain] screen, and update the domain information, or add the domain to the Authentication Agent | |||||||||
016-545 | The specified domain was deleted fromt the Authentication Agent. | O | Adjust the times of the computer of the active directory and the computer on which the Authentication Agent is installed. Also, if the Windows Time Service of the computer on which the Authentication Agent is installed has stopped, start the service | |||||||||
016-546 | A local user tried to obtain information of another user. | O | Contact TSC | |||||||||
016-548 | The machine is not registered in the Authentication Agent. | O | Register the machine in the Authentication Agent | |||||||||
016-553 | The Authentication Agent does not support the interface version of the machine. | O | You must upgrade the Authentication Agent's version. Check whether the machine supports the Authentication Agent to being upgraded | |||||||||
016-554 | The login name and password used for domain user authentication of the Authentication Agent is invalid. | O | Correctly set the login name and password used for domain user authentication of the Authentication Agent | |||||||||
016-555 | Connection to the Authentication Agent to the database or the active directory timed out. | O | Check whether you can connect from the Authentication Agent to the database or the active directory | |||||||||
016-556 | Connection to the Authentication Agent to the database timed our because of an overload. | O | Because the service is overloaded, wait for a while, and then execute authentication again. If the error still is not resolved, check the Authentication Agent | |||||||||
016-557 | Authentication Agent internal error occurred. | O | Check the Authentication Agent | |||||||||
016-558 | The machine received an unknown error from the Authentication Agent. | O | Escalate case to TSC | |||||||||
016-559 | A remote download parameter error occurred. An invalid valie is set for essential system data. | O | Confirm settings for essential system data | |||||||||
016-560 | A communications error occurred between the machine and the Authentication Agent. | O | Check whether the network cable is connected, and confirm the settings of the Authentication Agent. Also, print a Configuration Reportm and if the DNS address of the server is set to "Server Name / IP Address" for "Authentication Agent", check whether DNS is enabled | |||||||||
016-562 | Multiple entries containing the same smart card information were found in the guest database of Active Directory or Authentication Agent. | O | Correct the guest database entries of Active Directory or Authentication Agent so that they do not contain the same smart card information | |||||||||
016-563 | The job cannot continue because there is insufficient memory for the Image Extention Kit. | O | Select Standard for the image quality. If the error still is not resolved, escalate case to TSC | |||||||||
016-564 | Failed to authenticate the Remote Download server. | O | Confirm the login name and password to access the Remote Download server. If the error still is not resolved, escalated case to TSC | |||||||||
016-569 | Authentication Agent error. | O | Escalate case to TSC | |||||||||
016-570 | Unable to print because of insufficient memore for job tickets. | P | Increase the size of memory for job tickets in [Job Ticket Memore] of [Print Service Settings] in [Tools], then POPO - at least 60 seconds | |||||||||
016-571 | Unable to print because the content of the job ticket is incorrect. | P | Check whether there the print settings are correct, correct the print settings, and then send the print job again | |||||||||
016-572 | Unable to print because the paper attribute specified for the job ticket is for paper (paper size, paper quality, or paper color) that cannot be used on this machine. | P | Check whether the paper specified for printing can be used by this machine | |||||||||
016-573 | Unable to print becayse the content of the job ticket is incorrect. | P | Check whether the print drive is correctly installed on the computer that specified printing, whether the operating confitions are satisfied, and whether the driver is one that can be used with this machine | |||||||||
016-574 | The machine failed to transfer data using FTP of ths Scan to PC service because the host or server name of the FTP server could not be resolved when accessing the DNS server. | S | Confirm the connection to the DNS server. Check whether the FTP server name is registered correctly on the DNS server | |||||||||
016-575 | The machine failed to transfer data using FTP of the Scan to PC service because the DNS server address was not registered on the machine. | S | Specify the correct DNS server address. Or, specify the destination FTP server by using its IP address | |||||||||
016-576 | The machine failed to transfer data using FTP of the Scan to PC service because it could not connect to the FTP server. | S | Ensure that both the destination FTP server and the machine are available for network communications, by checking the following confitions: | |||||||||
1) | The IP address of the server is set correctly | |||||||||||
2) | The network cables are plugged securely | |||||||||||
016-577 | Unable to connect to the FTP service of the destination server. | S | Take one of the following measures: | |||||||||
1) | Check whether the FTP service of the server is activated | |||||||||||
2) | Check whether the FTP port number of the server is correctly registered on the | |||||||||||
016-578 | The machine failed to transfer data using FTP of the Scan to PC servuce because of unsuccessful login to the FTP server. | S | Check whether the login name (user name) and password are correct | |||||||||
016-579 | The machine failed to transfer data using FTP of the Scan to PC service because the scanned image could not be saved in the FTP server after connection. | S | Check whether the FTP server's save location is correct | |||||||||
016-580 | The machine failed to transfer data using FTP of the Scan to PC service because the file or folder name on the FTP server could not be retrieved after connection. | S | Confirm the access privilege for the FTP server | |||||||||
016-582 | The machine failed to transfer data using FTP of Scan to PC service because files could not be created on the FTP server after connection. | S | (1) Check whether the specified file name can be used in the save location. (2) Check whether enough space is available in the save location | |||||||||
016-584 | The machine failed to transfer data using FTP of the Scan to PC service because folders could not be created on the FTP server after connection. | S | (1) Check whether the specified folder name can be used in the save location. (2) Check whether the same folder exists in the save location. (3) Check whether enough space is available in the save location | |||||||||
016-585 | The machine failed to transfer data using FTP of the Scan to PC service because files could not be deleted on the FTP server after connection. | S | Confirm the access privilege for the FTP server | |||||||||
016-587 | The machine failed to transfer data using FTP of the Scan to PC service because folders could not be created on the FTP server after connection. | S | Confirm the access privilege for the FTP server | |||||||||
016-588 | The machine failed to transfer data using FTP of the Scan to PC service because folders could not be created on the FTP server after connection. | S | Check whether enough space is availabe in the save location | |||||||||
016-589 | The machine failed to transfer data using FTP of the Scan to PC service because the data could not be read from the FTP server after connection. | S | Confirm the access privilege for the FTP server | |||||||||
016-593 | The machine failed to transfer data using FTP of the Scan to PC service because an internal error occurred after connection to the FTP server. | S | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
016-594 | The machine failed to transfer data using FTP of the Scan to PC service because a network error occurred. | S | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
016-595 | The machine failed to transfer data using FTP of the Scan to PC service because a network error occurred. | S | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
016-598 | The size of an email page exceeds the maximum message size because of page splitting. | O | Take one of the following measures: | |||||||||
1) | Reduce the file size for [Quality / File Size] | |||||||||||
2) | Increase the value for [Maximum Split Count] | |||||||||||
016-599 | The size of an email page exceeds the maximum message size because of page splitting. | O | Take one of the following measures: | |||||||||
1) | Reduce the file size for [Quality / File Size] | |||||||||||
2) | Increase the value for [Maximum Split Count] | |||||||||||
016-600 | KO Authentication Locked. | |||||||||||
016-601 | Illegal Access Detection. | |||||||||||
016-647 | With APS selected or with APS set up, there were no trays loaded with paper sizes for Auto Paper Selection. | |||||||||||
016-648 | Job with Booklet selected was discontinued because it had a cover with an image, a divider, or a blank page. | |||||||||||
016-700 | The job was suspended because the number of the digits for the Secure Print or Charge Print passcode set on the print driver was less than the valie specified in [Minimum Passcode Length for Stored Job] on the machine. | P | On the print driver, set the passcode string equal to or longer than the value specified in [Minimum Passcide Length for Stored Job] | |||||||||
016-701 | Out of ART EX Memory. | |||||||||||
016-702 | Out of Page Buffer (Unable to process print data because of insufficient print page buffer). | P | Take one of the following measures: | |||||||||
1) | Set [Image Quality] to [Standard] | |||||||||||
2) | Increase the print page buffer size | |||||||||||
3) | Add memory | |||||||||||
016-703 | Email to Invalid Box (The machine received email which specified an invalid folder number). | F | M | For errors occurred during fax or internet fax transmission, escalate case to TSC | ||||||||
For errors occurred during email/fax/internet fax reception: | ||||||||||||
~ | Register the specified folder number, and request the sender the email/fax/internet fax again | |||||||||||
~ | Reguest the sender to send to an available folder | |||||||||||
016-704 | Mailbox is Full (The folder is full, and the hard disk capacity is insufficient). | O | Delete unnecessary file from the folder, and save the file | |||||||||
016-705 | 1) | You have specified the machine for folder registry for the scanned document. However, the Scanner kit (optional) is not installed. | 1) | Press the <Service Home> button, and check whether [Scan to PC] is displayed. If [Scan to PC] is displayed, then check whether the scanned document can be stored in a folder. If unable to store it in the folder, install the Scanner Kit (optional) | ||||||||
2) | You have not used the print driver for the machine. | 2) | Use the appropriate print driver for machine | |||||||||
3) | The machine received a Secure Print, Print Stored File, Charge Print, or Private Charge Print job with no HDD Extention Kit installed. | 3) | Check whether the HDD Extension Kit is installed on the machine | |||||||||
If the hard disk is not installed: | ||||||||||||
~ | If you do not need the feature, select [Not Installed] under [Hard Disk] on the [Options] tab of the print driver | |||||||||||
~ | If you need to use the feature, install the HDD Extension Kit | |||||||||||
If the hard disk is installed: | ||||||||||||
~ | Select [Installed] under [Hard Disk] on the [Option] tab of the print driver | |||||||||||
016-706 | Max. user number exceeded (The hard disk space is insufficient because the number of Secure Print users exceeded the maximum limit. | P | Delete unnecessary files from the machine, and delete unnecessary Secure Print users | |||||||||
016-707 | Sample Print fail (Unable to print with the Sample Set feature because a HDD Extension Kit is not installed or is defective). | P | To use the Sample Set feature, the HDD Extension Kit must be installed. If the HDD Extension Kit is defective, escalate case | |||||||||
016-708 | HD Full by Annotation/Watermark Image (Unable to annotate because insufficient hard disk space). | C | Delete unnecessary data from the hard disk to free up disk space | |||||||||
016-709 | ART EX Command Error. | |||||||||||
016-710 | Delayed Print fail (Unable to register the Delayed Print document because of hard disk malfunction). | P | Escalate case | |||||||||
016-711 | Tried to send data whose size is over the system data upper limit (The upper limit for the email size has been exceeded). | M | O | Take one of the following measure, and then try sending the mail again: | ||||||||
~ | Reduce the number of pages of the document | |||||||||||
~ | Lower the resolution of [Resolution] | |||||||||||
~ | Reduce the magnification with [Reduce/Enlarge] | |||||||||||
~ | Ask your system administrator to increase the value set for [Maximum Total Data Size] | |||||||||||
~ | For color scanning, set [MRC High Compression] to [On] under [File Format] | |||||||||||
016-712 | Under PANTHER Capacity (l-Formatter) (Unable to process the document because the specified scan area is too small). | S | Increase the resolution of scan area | |||||||||
016-713 | Security Box Password Error (The passcode entered does not match the passcode set on the folder). | O | Enter the correct passcode | |||||||||
016-714 | Security Box is not enabled (The specified folder does not exist). | O | Create a new folder or specify an existing folder | |||||||||
016-716 | TIFF data overflow (Unable to spool TIFF because insufficient hard disk space). | P | Delete unnecessary files and users from machine | |||||||||
016-717 | Unable to create a Transmission Report - Job Undelivered or a Transmission Report because the transmission result information required for creating the report is not stored in the machine's memory. | F | Take one of the following measure: | |||||||||
~ | Execute the jobs for large size internet fax documents (about 2GB) by splitting each document to minimize memory of HDD usage | |||||||||||
~ | If many scan or internet fax documents are being processed, wait until the jobs are completed to execute a new job | |||||||||||
~ | After completing the job that you want to confirm in a report, do not execute 200 or more jobs before printing the report | |||||||||||
016-718 | Out of PCL6 memory (Unable to process the PCL print data because of insufficient print page buffer). | P | Reduce the resolution, or cancel 2 side printing or N up feature, and then print again | |||||||||
016-719 | Out of PCL Memory (Unable to process the PCL print data because of insufficient page buffer). | P | Increase the size of the print page buffer | |||||||||
016-720 | PCL command error (An invalid command is included in PCL print data). | P | Confirm the print data and try printing again | |||||||||
016-721 | 1) | Printing was instructed by Auto Paper selection when [Paper Type Priority] is set to [Auto Paper Off] for all paper in the [Common Service Settings]. | P | O | 1) | When printing by the Auto Paper selection, set one of the paper types to other than [Auto Paper Off] in [Paper Type Priority] | ||||||
2) | ESC/P-K command error. | 2) | Confirm the print data | |||||||||
016-722 | Job cancel by staple position NG (Staple position specified is not supported by the machine, or the paper size specified is not supported by finisher). | P | Confirm the staple position and paper size, and try printing again | |||||||||
016-723 | Job cancel by punch position NG (The punch position is not supported by the machine, or the paper size specified is not supported by the finisher). | P | Confirm the punch position and the paper size, and try printing again | |||||||||
016-724 | Complex position error of staple and punch (The specified staple and and punch position combination is unsupported). | P | Specify the staple and punch positions on the same side, and try printing again | |||||||||
016-725 | A scanned document stored in a folder was to be sent by fax using Job Flow feature, but the file in the folder could not be converted to fax data. | Do not use the Job Flow feature. Simply scan the document from the machine's [Fax] screen to send it by fax | ||||||||||
016-726 | PDL Auto Switch Fail (Unable to automactically select a printer language even though the Print mode is set to [Auto]. Probable causes as follow: | P | ||||||||||
1) | PostScript data was sent with no Adobe PostScript 3 Kit (optional) installed. | 1) | Adobe PostScript 3 Kit must be installed | |||||||||
2) | A PDF file was sent directly to the machine using LPR with the Adobe PostScript 3 Kit installed and no hard disk installed. | 2) | A hard disk must be installed | |||||||||
016-727 | A print job was cancelled without storing a file into a folder because the file was destermined as not containing any pages. | P | The file could not be stored into the folder because the machine determined the the print file as not containing any pages. Disable [Skip Blank Pages] on the [Advanced] tab on the print driver, or add text to the file if the file is blank | |||||||||
016-728 | Unsupported TIFF Data (An unsupported tag is included in the TIFF file). | P | Confirm the print data | |||||||||
016-729 | TIFF data size too big (Unable to print because the number of colours of the resolution of the TIFF file exceeds the allowed range). | P | Change the number of colors or resolution for the TIFF file, and execute the operation again | |||||||||
016-730 | Unsupported ART command. | |||||||||||
016-731 | Invalid TIFF data (Unable to print TIFF data because it was interrupted). | P | Retry printing | |||||||||
016-732 | Form not registered (The form specified by emulation has not been registered at host side). | P | Resend the form data | |||||||||
016-733 | Destination address resolution error. | S | M | |||||||||
1) | Unable to obtain the IP address (the string after "@" in the destination email address) when email is set. | 1) | Confirm the email address | |||||||||
2) | DNS server was unable to resolve the internet address (the string after "@") by the DNS server when email is sent. | 2) | Confirm the DNS server address | |||||||||
016-734 | Simple Transmission report invocation error. | |||||||||||
016-735 | Updating job template (Attempted to print [Job templat | S | O | Retry printing after waiting for awhile | ||||||||
016-736 | Remote directory lock error. Lock directory creation failed. | |||||||||||
016-737 | Remote lock directory remove error. | |||||||||||
016-738 | PS Booklet Print Output Paper Size is illegal (Unspoorted paper size was specified when specifying booklet creation with PostScript (optiona). | P | Specify a paper size supported for booklet creation, and try printing again | |||||||||
016-739 | Mismatch between PS Booklet Doc and Output Paper (Used an unsupported combination of dcoument size and paper size when specifying booklet creation with PostScript (optional). | P | Specify a combination of document size and paper size supported for booklet creation, and try printing again | |||||||||
016-740 | PS Booklet Output Tray is incorrect (Used of an unsupported paper tray when specifying booklet creation with PostScript (optional). | P | Specify a paper tray supported for booklet creation, and try printing again | |||||||||
016-741 | An error occurred during the update process of the machine. | O | POPO - at least 60 seconds | |||||||||
016-742 | An error occurred during the update process of the machine. | O | POPO - at least 60 seconds | |||||||||
016-743 | An error occurred during the update process of the machine. | O | POPO - at least 60 seconds | |||||||||
016-744 | An error occurred during the update process of the machine. | O | POPO - at least 60 seconds | |||||||||
016-745 | An error occurred during the update process of the machine. | O | POPO - at least 60 seconds | |||||||||
016-746 | Unsupported PDF file (An unsupported feature is included in the received PDF). | P | Print using a print driver | |||||||||
016-747 | The memory become insufficient when using the Repeat Image feature and the Annotations features simultaneously. | C | Increase the annotation image size / Reduce the use of repeat image / Increase memory | |||||||||
016-748 | HD full (Unable to print because of insufficient hard disk space). | C | P | F | O | Reduce the number of print pages by dividing the print data or by pringint one copy at a time when printing multiple copies | ||||||
016-749 | JCL Syntax Error. | P | ||||||||||
1) | The printer language received from the print driver is unsupported by this machine. | 1) | Use the machine's print driver for printing. If the error is still not resolved, escalate case to TSC | |||||||||
2) | The printer language of the document received from the remote machine is unsupported by this machine. | 2) | Request the sender to send internet fax documents using printer language supported by this machine | |||||||||
016-750 | The machine received a PDF and a printing job ticket from an application (such as ContentsBridge) that allows direct transmissions of PDFs, but the printing job ticket data had a grammar pr print instruction unsupported by the machine. | Check whether you are correclt using the application (such as ContentsBridge) and whether the print instruction was correct. If you application and print instruction are correct, check with the application manufacturer that sent the print job for operations of the application. If the error still is not resolved, have the Configuration Report, the Job History Report, and print data with the printing job ticket ready, escalate to TSC | ||||||||||
016-751 | PDF Error. | P | ||||||||||
1) | During the PDF Bridge processing, a syntax or parameter error occurred, an undefined command was used, and a PDF file was damaged. | 1) | Use the print drive to print the document | |||||||||
2) | When [Print Processing Mode (408)] for the PDF Direct Print feature has been set to [PS (1)], memory is insufficient. | 2) | Use the print drive to print the document / increase PostScript memory | |||||||||
016-752 | PDF short of memory (Unable to process fpr PDF Bridge because of insufficient memory space). | P | Change the [Image Quality] setting from [High Resolution] to [High Quality], or from [High Quality] to [Standard]. Or, add memory | |||||||||
016-753 | PDF password mismatched (The password entered does not match that of the PDF file). | P | Set the correct password on ContentsBridge | |||||||||
016-754 | PDF LZW not installed. | |||||||||||
016-755 | PDF print prohibited (Attempted to process print-protected PDF file). | P | Cancel the prin protection using Adobe Reader, and try printing again | |||||||||
016-756 | Auditron-Prohibit service (Do not have permission to use the device). | O | Consult system administrator | |||||||||
016-757 | Auditron-lnvalid user (The passcode is incorrect). | O | Enter the correct passcode | |||||||||
016-758 | Auditron-Disabled function (The division does not have permission to use the device). | C | P | F | S | Consult system administrator | ||||||
016-759 | Auditron-Reached limit (The number of pages reached the maximum number of pages for this service). | C | P | S | Consult system administrator | |||||||
016-760 | PS Decompose failure (An error occurred during PostScript (optional) processing). | P | Set [Image Quality] to [High Speed] / [Increase PostScript memory | |||||||||
016-761 | FIFO empty (An error occurred during image processing). | P | Set [Image Quality] to [Standard] and execute the operation again. If the error still is not resolved, set [Print Page Mode] to [On] | |||||||||
016-762 | Print LANG not installed (The specified printer language is not installed on the machine). | P | For [Parallel] and [USB] in [Print Mode] under [Port Settings], specify correct printer language | |||||||||
016-763 | Unable to connect to the POP server. | M | Confirm the POP server IP address set on the machine | |||||||||
016-764 | SMTP server connect error (Unable to connect to the SMTP server). | M | Consult the SMTP server administrator | |||||||||
016-765 | SMTP server HD full (Unable to send the e-mail because the hard disk on the SMTP server is full). | M | Consult the SMTP server administrator | |||||||||
016-766 | SMTP server file system error (An error occurred on the SMTP server). | M | Consult the SMTP server administrator | |||||||||
016-767 | Invalid e-mail address (Unable to send the e-mail because the address is not correct). | M | Confirm the address, and try sending again | |||||||||
016-768 | Invalid sender address (Unable to connect to the SMTP server because the machine's mail address is incorrect). | M | Confirm the machine's mail address | |||||||||
016-769 | SMTP server unsupported DSN (The SMTP server does not support delivery receipts). | M | Send e-mail without setting delivery receipts (DNS) | |||||||||
016-770 | Direct fax is restrcited. | F | Cosult system administrator whether Direct Fax is available. If it is available, escalate case to TSC | |||||||||
016-771 | Scan Data Repository ERR. | |||||||||||
016-772 | Scan Data Repository ERR. | |||||||||||
016-773 | Invalid IP Address. | |||||||||||
016-774 | HD Full-Compression Convert (Unable to process compression conversion because of insufficient hard disk space). | F | S | O | Delete unnecessary data from the hard disk to free up disk space | |||||||
016-775 | HD Full-Image Convert (Unable to process image conversion because of insufficient hard disk space). | F | S | O | Delete unnecessary data from the hard disk to free up disk space | |||||||
016-776 | Image Convert ERR ( An error occurred during image conversion processing). | F | S | O | For errors occurring when fowarding with Store to Folder or Internet Fax: | |||||||
~ | The image coversion processing for the part of the data may be completed. Retrieve each converted page from the folder using CWIS | |||||||||||
For errors occurring after instructing encryption or signature using a certificate: | ||||||||||||
~ | Check whether the certificate is valid | |||||||||||
~ | Set the correct date and time on the machine | |||||||||||
016-777 | HD access ERR-lmage convert (A hard disk error occurred during image processing). | O | The hard disk may be defective | |||||||||
016-778 | HD Full-Scan Image Convert (The conversion processing of the scanned image was interrupted because of insufficient disk space). | S | Delete unnecessary data from the hard disk to free up disk space | |||||||||
016-779 | Scan image conversion error (An error occurred during scanned image conversion processing). | S | Retry scanning. If using large-size paper such as A3 with [Resolution] set to [600 dpi], specify [Resolution] to [400 dpi] or lower in [Layout Adjustment]. If the error still it not resolved, escalate case to TSC | |||||||||
016-780 | HD access ERR-lmage convert (A hard disk error occurred during scanned image conversion processing). | S | The hard disk may be defective | |||||||||
016-781 | Scan server connect ERR (Unable to connect to the SMTP server). | S | ||||||||||
~ | Unable to establish a connection between the machine and the server. | ~ | Check whther the network cables are plugged in securely | |||||||||
~ | Although the connection between the machine and the server has been established, ASCII characters are not used for the hsot name specified on the machine. | ~ | Enter the host name using ASCII characters in [Tools] > [Connectivity & Network Setup] > [Machine's Email Address / Host Name] | |||||||||
016-782 | Scan Server Login ERR. | |||||||||||
016-783 | Invalid server path. | |||||||||||
016-784 | Server Write ERR. | |||||||||||
016-785 | Server HD Full. | |||||||||||
016-786 | HD Full-Scan write ERR (When using the Scan feature, the machine could not write the file to the hard disk). | S | Take one of the following measure: | |||||||||
1) | POPO - at least 60 seconds | |||||||||||
2) | Load paper on the paper tray as necessary | |||||||||||
3) | If the error occurs when senfing an e-mail, take one of the following measures: | |||||||||||
~ | Lower the resolution | |||||||||||
~ | Reduce the size | |||||||||||
~ | Reduce the number of pages, and divide the job into several e-mails to send | |||||||||||
~ | Send the job by setting [Color Scanning] to [Black & White] | |||||||||||
016-787 | Invalid Server IP ADD. | |||||||||||
016-788 | Retrieve to browser failed (Failed to retrive a file from web browser). | O | Take one of the following measures, and then execute the operation again: | |||||||||
~ | Reload the browser page | |||||||||||
~ | Restart the browser | |||||||||||
~ | POPO - at least 60 seconds | |||||||||||
016-789 | HD Full-Job Memory. | |||||||||||
016-790 | Unable to send an e-mail with Split Send because of exceeding the macimum number of splits allowed. | M | Take one of the following measures: | |||||||||
~ | Reduce the file size for [Quality / File Size] | |||||||||||
~ | Increase the value for [Maximum Split Count] | |||||||||||
016-791 | File Retrieve Fail. | |||||||||||
016-792 | Specified job not found (Failed to acquire the specified job history when printing a Job Report). | O | The specified job history does not exist | |||||||||
016-793 | MF I/O HD full (Free space is insufficient on the hard disk). | O | Either delete unnecessary data from the hard disk to free up disk space, or initialize the hard disk | |||||||||
016-794 | Media Reader: Media not Insert (Media is not inserted correctly). | O | Check whether the media is inserted correctly | |||||||||
016-795 | Media Reader: Format Error (An error occurred when reading the data on the media). | O | On a computer, confirm the content recorded on the media | |||||||||
016-796 | Document insert operation error (An error occurred when reading the data on the media). | O | On a computer, confirm the content recorded on the media | |||||||||
016-797 | Media Reader: Image File Read Error (An error occurred when reading the data on the media). | O | On a computer, confirm the content recorded on the media | |||||||||
016-798 | No Trust Marking option (Unable to print a document because a hard disk is not installed). | P | Escalate case to TSC | |||||||||
016-799 | Print instruction fail (An invalid print parameter included). | P | Check the print data and options, and try printing again | |||||||||
016-940 | With Duplex Output selected, a size difference between side 1 and side 2 was detected. | |||||||||||
016-941 | With Booklet selected, mixed-in-size/orientation pages with images were detected. | |||||||||||
016-942 | After a duplexed page was deleted, a size difference between side 1 and side 2 was detected. | |||||||||||
016-943 | After a document or divider was inserted, a size difference between side 1 and side 2 was detected. | |||||||||||
016-944 | Documents were merged, including the cover with an image, or a document with a divider. | |||||||||||
016-945 | A document unavailable for duplex print was inserted after a document available for Duplex was inserted. | |||||||||||
016-946 | A document or a divider was inserted after the cover or divider page. | |||||||||||
016-949 | The user inserted a documnet different in size/orientation from the page to be processed. | |||||||||||
016-981 | A failure in access to HDD (The Store to Folder, Scan to Fax, Charge Print, Secure Print, Sample Print, Delay Print, or other features failed because of insufficient hard disk space. | P | F | S | O | Take one of the following measures: | ||||||
~ | Lower the resolution | |||||||||||
~ | Reduce the number of pages, and divide the job into several print jobs | |||||||||||
~ | Delete unnecessary files from Secure Print, Sample Print, or Delay Print files | |||||||||||
016-982 | HDD access error 2 (An error occurred because of insufficient hard disk space). | O | Delete unnecessary data from the hard disk to free up disk space | |||||||||
016-985 | Data Size Over Flow (Scan to Email). | |||||||||||
018-400 | Although IPSec is enabled, the IPSec settings are inconsistent. | O | Remove the inconsistency of the IPSec settings, and enable IPSec again | |||||||||
~ | Although [Authenticate by Preshared Key] is set in [IKE Authentication Method], a passcode is not set | ~ | When [Authenticate by Preshared Key] is set in [IKE Authentication Method], set the passcode | |||||||||
~ | Although [Authenticate by Digital Singature] is set in [IKE Authentication Method], an IPSec certificate is not set | ~ | When [Authenticate by Digital Singature] is set in [IKE Authentication Method]. Set an IPSec certificate | |||||||||
018-502 | The machine failed to transfer data using SMB of the Scan to PC service because computers allowed to login are restricted. | S | Confirm the property information for the specified user, and check whether computers allowed to login to the server are restricted | |||||||||
018-505 | If an error occurred during SMB authentication, the probably causes are follows: | O | Take one fo the following measures, and execute the operation again: | |||||||||
~ | Authentication failed because of the incorrect username or incorrect password | ~ | Confirm the username and password with your network administrator | |||||||||
~ | The time on the SMB server and on the machine does not match (This may occur when Window Server 2003 is used). | ~ | When using Windows Server 2003, be sure to match the time set on the SMb server and the machine | |||||||||
~ | When the destination computer is Macintosh, the specified user has not been registered as a user who is permitted to use Windows Sharing. | ~ | When the destination computer is Macintosh, specify a user who is permitted to use Windows Sharing | |||||||||
If an error occurred during data transferring via SMB of the Scan to PC service, the probably causes are as follows: | If you have forgotten the password, reset the password as follows: | |||||||||||
~ | Login to the SMB server failed while transgerring the scanned image because of the incorrect username or incorrect password. | 1) | Select [Start] > [Programs] > [Administrative Tools] > [Active Directory Users and Computers] on the Active Directory domain controller where the user information is set | |||||||||
~ | The time on the SMB server and on the machine does not match (This may occur when Window Server 2003 is used). | 2) | Display the user information by selecting [Server] > [Domains] > [Users] from the left side frame of the [Active Directory Users and Computers] window | |||||||||
~ | When the destination computer is Macintosh, the specified user has not been registered as a user who is permitted to use Windows Sharing. | 3) | Right-click the appropriate user fromt eh right side frame of the [Active Directory Users and Computers] window, and then select [Reset Password] | |||||||||
018-543 | The machine failed to transfer data using SMB of the Scan to PC service because one of the following problems: | S | Confirm the specified shared name, and set the name correctly | |||||||||
~ | The specified shared name does not exist on the server. | |||||||||||
~ | Invalid characters are used in the specified shared name. | |||||||||||
~ | When server is MAC, the specified shared name may not have an access right. | |||||||||||
018-547 | The machine failed to transfer data using SMB of Scan to PC service because of the users logging into the SMB server exceeded the limit when logging into the SMB server. | S | Take one fo the following measures: | |||||||||
~ | Confirm how many user can access the shared folder | |||||||||||
~ | Check whether the number of login users have exceeded the limit | |||||||||||
018-556 | Received the "XRXERROR" error detection code from the HTTP server. | O | 1) | Check whether the specified drive and directory is available on the destination HTTP server for the scanned document | ||||||||
2) | Perform the same operation again. If the problem persists, escalate case to TSC | |||||||||||
018-557 | The specified name contains invalid characters. | S | O | Modify the file name,. Make sure that invalid characters are not contained in the destination file name for the scanned document | ||||||||
018-558 | Received an error code from HTTP server. | S | O | 1) | Check whether the specified directory exists on the destination HTTP server for the scanned document | |||||||
2) | Check whether the specified file exixts on the HTTP server | |||||||||||
018-559 | The same file name already exist. [Do Not Save] is selected when duplicate file name exists. | S | O | Select any other option than [Do Not Save] in [File Name Conflict] | ||||||||
018-560 | An authentication error occurred (Received HTTP Status 401). | S | O | Check the followings: | ||||||||
~ | The destination HTTP server for the scanned document is accessible by PC | |||||||||||
~ | Login name | |||||||||||
~ | Login password | |||||||||||
~ | The HTTP server name | |||||||||||
~ | The HTTP server path name |
018-561 | The hostname or the transcript storage location is not correct (Received HTTP Status 404). | S | O | Check the followings: | ||||||||
~ | The destination HTTP server for the scanned document is accessible by PC | |||||||||||
~ | Login name | |||||||||||
~ | Login password | |||||||||||
018-562 | A client-side error occurred (Received HTTP Status 4XX other than 401 and 404). | S | O | Check the followings: | ||||||||
~ | The destination HTTP server for the scanned document is accessible by PC | |||||||||||
~ | The server settings | |||||||||||
018-563 | A client-side error occurred (Received HTTP Status 5XX). | S | O | Check the followings: | ||||||||
~ | The destination HTTP server for the scanned document is accessible by PC | |||||||||||
~ | The server settings | |||||||||||
018-564 | DNS resolution for the sepcified hostname failed. | S | O | Check the followings: | ||||||||
~ | The destination HTTP server for the scanned document is register on the DNS server | |||||||||||
~ | The machine is connected to the DNS server | |||||||||||
~ | The address of the DNS server is set on the machine | |||||||||||
018-565 | DNS resolution for the proxy server name set on the machine failed. | S | O | Check the followings: | ||||||||
~ | The destination HTTP server for the scanned document is register on the DNS server | |||||||||||
~ | The machine is connected to the DNS server | |||||||||||
~ | The address of the DNS server is set on the machine | |||||||||||
018-566 | Unable to connect to the HTTP serrver. | S | O | Check the followings: | ||||||||
~ | The network cable connection on the machine | |||||||||||
~ | The destination HTTP server for the scanned document is register on the DNS server | |||||||||||
018-567 | The followings may be the cause: | S | O | Check whether destination HTTP server for the scanned document is accessible by PC | ||||||||
~ | The communication is disconnected while reading or writing due to some reason | |||||||||||
~ | Close process of the file failed due to some reason | |||||||||||
018-568 | An SSL/TLS connection error occurred | O | Check the followings: | |||||||||
~ | The destination HTTP server for the scanned document is accessible by PC | |||||||||||
~ | SSL settings for the HTTP server is correct | |||||||||||
~ | The HTTP server name | |||||||||||
~ | The HTTP server path name | |||||||||||
018-569 | The SSL server certificate may have a problem. | S | O | 1) | Check whether the destination HTTP server for the scanned document is accessible by PC | |||||||
2) | Check whether the SSL server certificate is registered on the HTTP server | |||||||||||
3) | Check whether the SSL server certificate is valid. | |||||||||||
Check the followings: | ||||||||||||
~ | The certificate is expired | |||||||||||
~ | The time set on the machine is correct | |||||||||||
~ | The certificate is not on the discard list | |||||||||||
4) | Check the certificate path to the SSL server certificate, and import the required CA certificate | |||||||||||
5) | If the SSL certificate is not registered on the HTTP server, disable the [Verify Remote Server Certificate] setting | |||||||||||
018-570 | A client certificate authentication error occurred on the HTTP server. | Check the followings: | ||||||||||
~ | The destination HTTP server for the scanned document is accessible by PC | |||||||||||
~ | The SSL client certificate is registered on the machine | |||||||||||
~ | The device certificate is correctly registered on the HTTP server | |||||||||||
018-571 | An internal error occurred. | S | O | Perform the same operation again. If problem persists, escalate case to TSC | ||||||||
018-572 | The specified context name contains invalid characters. | O | Check whether the specified context name is correct | |||||||||
018-573 | The specified connection name contains invalid characters. | O | Check whether the specified connection name is correct | |||||||||
018-574 | The specified volume name contains invalid chatacters. | O | Check whether the specified volume name in correct | |||||||||
018-575 | The specified username or password contains invalid characters. | O | Check whether the specified username or password is correct | |||||||||
018-576 | The specified path name contains invalid characters. | O | Check whether the specified path name is correct | |||||||||
018-577 | The specified file name contains invalid characters. | O | Check whether the specified file name is correct | |||||||||
018-578 | The specified server or tree name does not exist. | Check the followings: | ||||||||||
~ | The network cable connection on the machine | |||||||||||
~ | The NetWare server is accessible by PC | |||||||||||
~ | The NetWare server or tree name | |||||||||||
Run DSREPAIR at the server console on the NetWare server | ||||||||||||
018-579 | The hard disk on the NetWare server might be full. | O | Check the followings: | |||||||||
~ | The NetWare server is accessible by PC | |||||||||||
~ | The free space of the server to store data | |||||||||||
Run DSREPAIR at the server console on the NetWare server | ||||||||||||
018-580 | The specified volume name does not exists in the NetWare server. | O | Check the followings: | |||||||||
~ | The NetWare server is accessible by PC | |||||||||||
~ | The volume name | |||||||||||
Run DSREPAIR at the server console on the NetWare server | ||||||||||||
018-581 | The specified volume name does not exists in the NetWare server. | O | Check the followings: | |||||||||
~ | The NetWare server is accessible by PC | |||||||||||
~ | The directory path name | |||||||||||
Run DSREPAIR at the server console on the NetWare server | ||||||||||||
018-582 | The followings may be the cause: | O | 1) | Check whether the NetWare is accessible by PC | ||||||||
~ | The login user does nto have Open rights to the file | 2) | Check the user has the following rights: | |||||||||
~ | The login user does nto have Create rights to create the file | ~ | Open rights to the file | |||||||||
~ | The login user does nto have Access rights to the directory | ~ | Create rights to the file | |||||||||
~ | The login user does nto have Write rights to the file | ~ | Access rights to the directory | |||||||||
~ | The login user does nto have Delete rights to the file or directory | ~ | Write rights to the file | |||||||||
~ | Made a delete request to the directories or files but all of them are read-only | ~ | Read rights to the file | |||||||||
~ | Made a delete request to the directories or files but some of them are read-only | ~ | Delete rights to the directory or file | |||||||||
3) | Run DSREPAIR at the server console on the NetWare server | |||||||||||
018-583 | A hard disk error occurred on the NetWare server. | O | 1) | Check the status of the HDD on the NetWare server | ||||||||
2) | Check the NetWare server is accessible by PC | |||||||||||
3) | Run DSREPAIR at the server console on the NetWare server | |||||||||||
018-584 | The followings may be the cause: | O | ||||||||||
~ | The communication is disconnected while reading or writing due to some reason | 1) | Check whether the NetWare is accessible by PC | |||||||||
~ | Close process of the file failed due to some reason | 2) | Run DSREPAIR at the server console on the NetWare server | |||||||||
018-585 | The followings may be the cause: | O | ||||||||||
~ | The specified folder or file is in user by another user | 1) | Check whether the NetWare is accessible by PC | |||||||||
~ | Made a delete request to the directories of files though some of them are in use by another user | 2) | Check the status of use of other users | |||||||||
~ | Made a delete request to the directories of files though all of them are in use by another user | 3) | Run DSREPAIR at the server console on the NetWare server | |||||||||
018-586 | Login to the NetWare is denied | O | Check the followings: | |||||||||
~ | Check whether the NetWare is accessible by PC | |||||||||||
~ | Login username | |||||||||||
~ | Login password | |||||||||||
~ | Volume name | |||||||||||
~ | Server of tree name | |||||||||||
~ | Context name | |||||||||||
Run DSREPAIR at the server console on the NetWare server | ||||||||||||
018-587 | There are duplicate file names. [Do Not Save] is set as a handling method when names are duplicated for scanned files. | S | O | Set the process to be executed when file names are duplicate to other than [Do Not Save] | ||||||||
018-588 | Detected an incorrect filling policy (when add was selected) after connecting to the server. | S | O | When [Rename New File] is set as the process to be executed when file names are duplicate, confirm that the file format is not multi-page | ||||||||
018-589 | Failed to access the NEXTNAME.DAT file. | S | O | When [Rename New File] is set as the process to be executed when file names are duplicate, check the NEXTNAME.DAT file is correct | ||||||||
018-580 | A file or folder of the same name is detected on the server. | S | O | Take one of the following measures: | ||||||||
1) | Execute the operation again by not accessing the same folder of the same server from multiple machines | |||||||||||
2) | If the error is still not resolved, escalate case to TSC | |||||||||||
018-591 | When the machine was connected to th server and the name of a file or folder on the server was determined, the suffixe of the name of the file or folder exceeded the limit value. | S | O | Change the destination or forwarding destination folder of the scan server. Also try moving or deleting the files within the fowarding destination folder. | ||||||||
018-592 | Failed to delete a scan lock folder. | S | O | Take one of the following measures: | ||||||||
~ | If an existing lock directory (*LCK) remains in the fowarding destination, delete it manually, and then execute the job again | |||||||||||
~ | Confirm that there is a folder with the name specified | |||||||||||
018-593 | Failed to create the scan lock folder. | S | O | If an existing lock directory (*LCK) remains in the fowarding destination, delete it manually, and then execute the job again | ||||||||
018-595 | Multiple entries containing the same smart card information were deleted in the database of the LDAP server. | S | Contact the temporary sers entries of the LDAP server so that they do not contain the same smart card information | |||||||||
018-596 | An error occurred during the LDAP server authentication. | S | Execute the operation again. If the problem is still not resolved, escalate case to TSC | |||||||||
018-701 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "1" (operation error) for Address Book query. | S | Check whether [LDAP Server/Directory Service Settings] under [Remote Authentication/Directory Service] has been set correctly. Of, the server may have a problem. Consult your netowkr administrator | |||||||||
018-702 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "2" (protocol error) for Address Book query. | S | Have your network administrator confirm the LDAP server settings, and execute the operation again | |||||||||
018-703 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "3" (time line execeeded) for Address Book query. | S | Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator | |||||||||
018-704 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "4" (size limit execeeded) for Address Book query. | S | Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator | |||||||||
018-705 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "5" (compare false) for Address Book query. | S | The result may differ from the specified content. Have your network administrator confirm the LDAP server status | |||||||||
018-706 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "6" (compare true) for Address Book query. | S | The desired result has been achieved. No problem occurred | |||||||||
018-707 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "7" (specified authentication method not supported) for Address Book query. | S | The LDAP server does not support the specified authentication method. Change the authentication method. Consult your system administrator for another method. | |||||||||
018-708 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "8" (strong authentication required) for Address Book query. | S | Check whether the authentication settings are correct. Consult your system administrator strengthen the authentication, and execute the operation again | |||||||||
018-710 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "10" (referral) for Address Book query. | S | No registered items were found in the specified retrieval range. Have your network administrator confirm the authentication settings. | |||||||||
018-711 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "11" (admin limit exceeded) for Address Book query. | S | Have your network administrator confirm the operational status of the server | |||||||||
018-712 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "12" (unavailable extension) for Address Book query. | S | Have your network administrator confirm the operational status of the server | |||||||||
018-713 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "13" (confidentiality required) for Address Book query. | S | Have your network administrator confirm the operational status of the server | |||||||||
018-714 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "14" (SASL bind in progress) for Address Book query. | S | Retry after waiting awhile. If the error is still not resolved, consult your network administrator | |||||||||
018-716 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "16" (no such attribute) for Address Book query. | S | The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status | |||||||||
018-717 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "17" (undefined type) for Address Book query. | S | The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status | |||||||||
018-718 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "12" (unavailable extension) for Address Book query. | S | The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status | |||||||||
018-719 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "19" (constraint violation) for Address Book query. | S | The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status | |||||||||
018-720 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "20" (attribute exists) for Address Book query. | S | The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status | |||||||||
018-721 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "21" (invalid syntax) for Address Book query. | S | The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status | |||||||||
018-732 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "32" (no such object) for Address Book query. | S | The specified e-mail address does not exist. Confirm the e-mail address you entered or the e-mail address registered on the LDAP server | |||||||||
018-733 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "33" (incorrect alias) for Address Book query. | S | The LDAP server has a name problem. Have your network administrator confirm the LDAP server status | |||||||||
018-734 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "34" (invalid DN syntax) for Address Book query. | S | The LDAP server has a name problem. Confirm the user name and password to cancel an incorrect password. If the error still is not resolved, have your network administrator confirm the authentication settings and status of the LDAP server | |||||||||
018-735 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "35" (object is leaf) for Address Book query. | S | The LDAP server has a name problem. Have your network administrator confirm the LDAP server status | |||||||||
018-736 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "36" (alias differencing problem) for Address Book query. | S | The LDAP server has a name problem. Have your network administrator confirm the LDAP server status | |||||||||
018-748 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "48" (inappropriate authentication) for Address Book query. | S | The LDAP server has a security problem. Have your network administrator confirm the authentication settings on the LDAP server | |||||||||
018-749 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "49" (incorrect alias) for Address Book query. The address search was performed with an incorrect authentication username and password. | S | The LDAP server has a security problem. Confirm your authentication username and password to cancel an incorrect login name If the error still is not resolved, have your network administrator confirm the authentication settings on the LDAP server | |||||||||
018-750 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "50" (insufficient access) for Address Book query. | S | The LDAP server has a security problem. Have your network administrator confirm the access rights for the LDAP server | |||||||||
018-751 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "51" (busy) for Address Book query. Retry after waiting for a while. If the error still is not resolved, consult your network administrator. | S | The service has a problem. Retry after waiting for awhile. If the error still is not resolved, consult your network administrator | |||||||||
018-752 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "52" (unavailable) for Address Book query. | S | The service has a service problem. Retry after waiting for awhile. If the error still is not resolved, consult your network administrator | |||||||||
018-753 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "53" (unwilling to perform) for Address Book query. | S | The service has a service problem. Retry after waiting for awhile. If the error still is not resolved, consult your network administrator | |||||||||
018-754 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "54" (loop detected) for Address Book query. | S | The service has a service problem. Have your network administrator confirm the operation status of the service on the LDAP server | |||||||||
018-764 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "64" (naming violation) for Address Book query. | S | The service has a service problem. Have your network administrator confirm the LDAP server | |||||||||
018-765 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "65" (object class violation) for Address Book query. | S | The service has an update problem. Have your network administrator confirm the LDAP server status | |||||||||
018-766 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "66" (not allowed on nonleaf) for Address Book query. | S | The service has an update problem. Have your network administrator confirm the LDAP server status | |||||||||
018-767 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "67" (not allowed on RDN) for Address Book query. | S | The service has an update problem. Have your network administrator confirm the LDAP server status | |||||||||
018-768 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "68" (already exists) for Address Book query. | S | The service has an update problem. Have your network administrator confirm the LDAP server status | |||||||||
018-769 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "69" (no object class modifications) for Address Book query. | S | The service has an update problem. Have your network administrator confirm the LDAP server status | |||||||||
018-770 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "70" (results too large) for Address Book query. | S | Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator | |||||||||
018-771 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "71" (affecting multiple DSAs) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-780 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "80" (unknown error) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-781 | An LDAP server protocol error occurred as a result of the Address Book operation. Connection to the server cannot be established for the Address Book query. | S | Take one of the following measures: | |||||||||
~ | Confirm the network cable connection | |||||||||||
~ | If the network connection has no problem, confirm the active status of the target server | |||||||||||
~ | Check whether the server name has been correctly set for [LDAP Server/Directory Service Settings] under [Remote Authentication Server/Directory Service] | |||||||||||
018-782 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "82" (program error or SASL authentication error) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-783 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "83" (encoding error) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-784 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "84" (decoding error) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-785 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "85" (timeout) for Address Book query. | S | Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator | |||||||||
018-786 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "86" (unknown authentication method) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-787 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "87" (search filter error) for Address Book query. | S | Confirm the search conditions set on Address Book. If the error still is not resolved, consult your network administrator | |||||||||
018-788 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "88" (user cancelled operation) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-789 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "89" (incorrect parameter) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-790 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "90" (no memory) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-791 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "91" (server connection error) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-792 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "92" (unsupported feature) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-793 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "93" (no results returned) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-794 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "94" (no more results) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-795 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "95" (results remaining) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-796 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "96" (client loop detected) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
018-797 | An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "97" (referral limit exceeded) for Address Book query. | S | Have your network administrator confirm the LDAP server status | |||||||||
021-500 | The following operation is performed when the Auditron mode for the Fax service is enabled. | F | O | Wait for the active job finishes, and start the next job | ||||||||
~ | While a Send Fax job is processing, another job that the Auditron mode is enabled starts. | |||||||||||
~ | While another job that the Auditron mode is enabled is processing, a Send Fax job starts. | |||||||||||
021-700 | The USB cable is unplugged or the USB interface may be out of order. | O | Confirm that the USB cable is connected then POPO - at least 60 seconds. | |||||||||
021-701 | The USB interface error occurred. | O | Retry after waiting for awhile or confirm that the USB cable is connected then POPO - at least 60 seconds. | |||||||||
024-340 | IOT-ESS Communication Failure 1. | C | P | F | POPO - at least 60 seconds | |||||||
024-341 | IOT-ESS Communication Failure 2. | C | P | F | POPO - at least 60 seconds | |||||||
024-342 | IOT-ESS Communication Failure 3. | C | P | F | POPO - at least 60 seconds | |||||||
024-343 | IOT-ESS Communication Failure 4. | C | P | F | POPO - at least 60 seconds | |||||||
024-345 | IOT-ESS Communication Failure 5. | C | P | F | POPO - at least 60 seconds | |||||||
024-346 | IOT-ESS Communication Failure 6. | C | P | F | POPO - at least 60 seconds | |||||||
024-347 | IOT-ESS Communication Failure 7. | C | P | F | POPO - at least 60 seconds | |||||||
024-348 | IOT-ESS Communication Failure 8. | C | P | F | POPO - at least 60 seconds | |||||||
024-349 | IOT-ESS Communication Failure 9. | C | P | F | POPO - at least 60 seconds | |||||||
024-350 | IOT-ESS Communication Failure 10. | C | P | F | POPO - at least 60 seconds | |||||||
024-351 | IOT-ESS Communication Failure 11. | C | P | F | POPO - at least 60 seconds | |||||||
024-352 | IOT-ESS Communication Failure 12. | C | P | F | POPO - at least 60 seconds | |||||||
024-353 | IOT-ESS Communication Failure 13. | C | P | F | POPO - at least 60 seconds | |||||||
024-354 | IOT-ESS Communication Failure 14. | C | P | F | POPO - at least 60 seconds | |||||||
024-355 | IOT-ESS Communication Failure 15. | C | P | F | POPO - at least 60 seconds | |||||||
024-356 | IOT-ESS Communication Failure 16. | C | P | F | POPO - at least 60 seconds | |||||||
024-357 | IOT-ESS Communication Failure 17. | C | P | F | POPO - at least 60 seconds | |||||||
024-358 | IOT-ESS Communication Failure 18. | C | P | F | POPO - at least 60 seconds | |||||||
024-359 | IOT-ESS Communication Failure 19. | C | P | F | POPO - at least 60 seconds | |||||||
024-360 | IOT-ESS Initialization Failure. | C | P | F | POPO - at least 60 seconds | |||||||
024-361 | Invalid IOT PaperSizeGroup Information. | C | P | F | POPO - at least 60 seconds | |||||||
024-362 | Page Sync Illegal Start. | C | P | F | POPO - at least 60 seconds | |||||||
024-363 | Page Sync Illegal Stop. | C | P | F | POPO - at least 60 seconds | |||||||
024-364 | DMA Transfer Failure. | C | P | F | POPO - at least 60 seconds | |||||||
024-365 | Overflow on the Loop Back Write. | C | P | F | POPO - at least 60 seconds | |||||||
024-366 | JBIG Library Other Failure. | C | P | F | POPO - at least 60 seconds | |||||||
024-367 | Decompress Other Failure. | C | P | F | POPO - at least 60 seconds | |||||||
024-368 | PCI Error. | C | P | F | POPO - at least 60 seconds | |||||||
024-370 | Marker Code Detect Failure. | C | P | F | POPO - at least 60 seconds | |||||||
024-371 | IOT-ESS Communication Failure 21. | C | P | F | POPO - at least 60 seconds | |||||||
024-372 | IOT-ESS Communication Failure 22. | C | P | F | POPO - at least 60 seconds | |||||||
024-373 | IOT-ESS Communication Failure 23. | C | P | F | POPO - at least 60 seconds | |||||||
024-374 | Regi Con PLL Parameter Failure. | |||||||||||
024-375 | IOT-ESS Communication Failure 24. | C | P | F | POPO - at least 60 seconds | |||||||
024-600 | Billing master counter repair. | |||||||||||
024-601 | Billing backup counter #1 repair. | |||||||||||
024-602 | Billing backup counter #2 repair. | |||||||||||
024-603 | SWKey master counter repair. | |||||||||||
024-604 | SWKey backup counter #1 repair. | |||||||||||
024-605 | SWKey backup counter #2 repair. | |||||||||||
024-606 | Production Number/Serial Number Failure. | |||||||||||
024-700 | The memory capacity of hard disk required to use the optional feature is not installed. | C | P | F | O | POPO - at least 60 seconds | ||||||
024-701 | The specified paper type is not compatible with Face Up/Down Output setting selected. | C | Specify a paper type that is compatible with Face Up/Down setting | |||||||||
024-742 | Booklet printing was specified for printer properties, but the number of print pages for the job exceeded the maximum number allowed for booklet creation. | P | Change the printer properties setting to split the pages appropriately to create separate volumes, or to cancel the booklet creation setting | |||||||||
024-746 | Selected paper tray parameter mismatch (The specified paper type is not compatible with the specified paper size, paper tray, output tray, or 2 sided printing). | P | Confirm print data | |||||||||
024-747 | Print instruction failure (Incompatible print parameters are used. The combination of the specified features such as Document Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is incompatible). | P | Confirm rint data and try printing again | |||||||||
024-748 | The number of digits specified in [Bates Stamp - Number of Digits] screen does not match the value specified in [Starting Number]. | C | Set [Bates Stamp - Number of Digits] to the value specified in [Starting Number] to [Auto Assign] | |||||||||
024-775 | Booklet printing was specified for printer properties, but the number of print pages for the job exceeded the maximum number allowed for booklet creation. | P | Change the printer properties setting to split the pages appropriately to create separate volumes, or to cancel the booklet creation setting | |||||||||
024-910 | Tray 1 Size Mismatch. | |||||||||||
024-911 | Tray 2 Size Mismatch. | |||||||||||
024-912 | Tray 3 Size Mismatch. | |||||||||||
024-913 | Tray 4 Size Mismatch. | |||||||||||
024-914 | Tray 6 Size Mismatch. | |||||||||||
024-915 | Tray 7 Size Mismatch. | |||||||||||
024-917 | Stacker Tray Staple Set Over Count. | |||||||||||
024-919 | Face UP Tray Close. | |||||||||||
024-920 | Face Down Tray 1 Paper FULL. | |||||||||||
024-922 | Face Down Tray 2 Paper FULL. | |||||||||||
024-923 | Operation Yellow Toner Empty. | |||||||||||
024-924 | Operation Magenta Toner Empty. | |||||||||||
024-925 | Operation Cyan Toner Empty. | |||||||||||
024-926 | Punch Dust Box Missing Set. | |||||||||||
024-927 | Offset Catch Tray Full Stack. | |||||||||||
024-930 | Stacker Tray Full (Small Size Full). | |||||||||||
024-934 | Paper type mismatch. | |||||||||||
024-935 | Tray 1 Paper Mismatch. | |||||||||||
024-936 | Tray 2 Paper Mismatch. | |||||||||||
024-937 | Tray 3 Paper Mismatch. | |||||||||||
024-938 | OHP kind Mismatch at Tray 4 (Not White Frame OHP). | |||||||||||
024-939 | Transparency type mismatch (No white border). | |||||||||||
024-940 | Folder Tray Out of Place. | |||||||||||
024-941 | Folder Tray Full Stack. | |||||||||||
024-942 | Booklet Sheets Over Count. | |||||||||||
024-943 | Booklet Low Staple. | |||||||||||
024-945 | Booklet Full Stack. | |||||||||||
024-946 | Tray 1 Not In Position. | |||||||||||
024-947 | Tray 2 Not In Position. | |||||||||||
024-948 | Tray 3 Not In Position. | |||||||||||
024-949 | Tray 4 Not In Position. | |||||||||||
024-950 | Tray 1 No Paper. | |||||||||||
024-951 | Tray 2 No Paper. | |||||||||||
024-952 | Tray 3 No Paper. | |||||||||||
024-953 | Tray 4 No Paper. | |||||||||||
024-954 | MSI No Paper. | |||||||||||
024-955 | Tray 6 No Paper. | |||||||||||
024-956 | Tray 7 No Paper. | |||||||||||
024-957 | Interposer No Paper. | |||||||||||
024-958 | MSI Size Mismatch. | |||||||||||
024-959 | Tray 1 Paper Size Mismatch. | |||||||||||
024-960 | Tray 2 Paper Size Mismatch. | |||||||||||
024-961 | Tray 3 Paper Size Mismatch. | |||||||||||
024-962 | Tray 4 Paper Size Mismatch. | |||||||||||
024-965 | ATS/APS No Paper. | |||||||||||
024-966 | ATS/APS No Destination Error. | |||||||||||
024-967 | Different Width Mix Paper Detect (Staple Job). | |||||||||||
024-968 | Stapler/Punch Batting. | |||||||||||
024-969 | Different Width Mix Punch. | |||||||||||
024-970 | Tray 6 Not In Position. | |||||||||||
024-971 | Tray 7 Not In Position. | |||||||||||
024-972 | Tray 6 Paper Size Mismatch. | |||||||||||
024-973 | Tray 7 Paper Size Mismatch. | |||||||||||
024-974 | Interposer Tray Size Mismatch. | |||||||||||
024-975 | Booklet Sheets Over Count (Not Field Attachment). | |||||||||||
024-976 | Finisher Staple Status incorrect. | |||||||||||
024-977 | Stapler Feed Ready Failure. | |||||||||||
024-978 | Booklet Stapler incorrect. | |||||||||||
024-979 | Stapler Near Empty. | |||||||||||
024-980 | Finisher Stacker Tray Full. | |||||||||||
024-981 | Finisher Top Tray Full. | |||||||||||
024-982 | Stacker Lower Safety Warning. | |||||||||||
024-983 | Booklet Tray Full. | |||||||||||
024-984 | Booklet Low Staple F. | |||||||||||
024-985 | SMH Stop Check. | |||||||||||
024-987 | Envelope Folder Tray Full. | |||||||||||
024-988 | Envelope Folder Tray Set Failure. | |||||||||||
024-989 | Booklet Low Staple R. | |||||||||||
024-990 | Punch Dust Full. | |||||||||||
025-596 | Diag HDD Failure 1. | |||||||||||
025-597 | Diag HDD Failure 2. | |||||||||||
026-700 | By Address Book operation, the machine received an unsupported protocol from LDAP server. | S | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
026-701 | The number of queries submitted to the Address Book exceeded the machine's processing capability. | S | Wait for awhile and execut the operation again. If the only one query is being submitted to the Address Book, the machine's software may be defective, escalate case to TSC | |||||||||
026-702 | The number of accesses from the LDAP server to the machine by Address Book operation exceeded the machine's processing capability. | S | Wait for awhile and execut the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
026-703 | Authentication is canceled when adding documents during faxing or scanning. | F | S | Authenticate when adding documents | ||||||||
026-704 | An error occurred during processing DocuWorks documents. | P | Print using the print driver (PCL, etc) from DocuWorks Viewer | |||||||||
026-705 | Unable to process for DocuWork documents because of insufficient memory space. | P | Change the [Image Quality] setting from [High Resolution] to [High Quality], or from [High Quality] to [Standard]. Or, add memory. If the error still is not resolved, increase memory. If the problem persists even after adding memory to the maximum capacity, print using the print driver (PCL, etc) from DocuWorks Viewer | |||||||||
026-706 | Attempted to print a DocuWorks document of which printing is prohibited. | P | Release the print prohibited settings using DocuWorks Viewer, and then execute the operation again | |||||||||
026-707 | When processing password-protected DocuWorks documents, the password entered does not match that of the DocuWorks document. | P | Set the correct password on ContentsBridge |
026-708 | Exceeded the maximum limit for the scan data size that can be stored for one job with Store & Send Link. | S | Take one of the following measures: | |||||||||
1) | Reduce the resolution (scan quality) of the scan parameters and execute the operation again | |||||||||||
2) | Reduce the image with magnification of the scan parameters (such as A3 > A4) and then execute the operation again | |||||||||||
3) | If [Store & Send Link - Maximum File Size] is set to a small value, increase the value | |||||||||||
026-709 | The capacity of the hard disk that can be used to store scan data with Store & Send Link is insufficient. | S | Wait around one day, and when capacity becomes available as a result of the automatic deletion of files, execute the operation again | |||||||||
026-711 | Exceeded the maximum size allowed for a multi-page file when scanning. | S | Take one of the following measures: | |||||||||
1) | Reduce the resolution (scan quality) of the scan parameters and execute the operation again | |||||||||||
2) | Reduce the number of document pages and then execute the operation again | |||||||||||
The maximum size is 2GB for TIFF, XOS, and PDF and 1GB for XDW | ||||||||||||
026-712 | An error occurred while operating from CentreWare Internet Services | O | Retry after waiting for awhile | |||||||||
026-718 | Incompatible print parameters are used. The combination of the specified features such as Document Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is incompatible. | O | Confirm the print data, and try printing again | |||||||||
026-719 | An error occurred while operating the Store to USB service. | S | Wait for awhile and execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
026-720 | The capacity of the USB memory device of the recipient is insufficient while performing the Store to USB device. | S | Confirm the amount of available space | |||||||||
026-721 | An error occurred while operating the Store to USB service. | S | Check the following conditions: | |||||||||
~ | The USB memory device is inserted into the USB plug-in | |||||||||||
~ | The USB memory device is accessible from your computer | |||||||||||
026-722 | An error occurred while operating the Store to USB service. | S | Format the USB memory device, then execute the operation again | |||||||||
026-723 | An error occurred while the machine is accessing the USB memory device of the Memory Card Reader. | S | Check the following conditions: | |||||||||
~ | The USB memory device is inserted into the USB plug-in | |||||||||||
~ | The USB memory device is not replaced with another one during the operation | |||||||||||
~ | The USB memory device is accessible from your computer | |||||||||||
~ | The cable of Memory Card Reader is correctly connected | |||||||||||
026-726 | The machine configuration information at a print job specification does not match the actual machine configuration. | P | Modify the machine configuration information in the print driver screen to match the actual machine configuration | |||||||||
027-400 | Communications with the machine failed. | M | O | If other messages are displayed, confirm their content. Of the control panel is being operated, terminate the operation. If remote access is being executed, wait until it completes. If the error still is not resolved, POP - at leats 60 seconds | ||||||||
027-442 | The IP address of IPv6 already exists. | M | O | Change the [Auto Stateless Address 1] for IPv6 on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses | ||||||||
027-443 | The IP address of IPv6 already exists. | M | O | Change the [Auto Stateless Address 2] for IPv6 on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses | ||||||||
027-444 | The IP address of IPv6 already exists. | M | O | Change the [Auto Stateless Address 3] for IPv6 on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses | ||||||||
027-445 | ID address of IPv6 set manually is incorrect. | M | O | Set the TP address correctly | ||||||||
027-446 | The IP address of IPv6 already exists. | M | O | Change the [Manually Configured IPv6 Address] on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses | ||||||||
027-447 | The IP address of IPv6 already exists. | M | O | Change the [Link-local Address] for IPv6 on the machine, of the IP address of IPv6 on the network device, to remove the duplication of addresses | ||||||||
027-452 | Duplicate IP address (IP address already exists). | M | O | Change the IP address set on the machine | ||||||||
027-500 | SMTP Server Address Resolution Failure. | |||||||||||
027-501 | POP server address resolution failure (An POP server error occurred). | M | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | ||||||||
027-502 | POP authentication failure (Failed to log into the POP3 server when using POP3 protocol). | M | O | Confirm whether the username and password used in the POP3 server are correct on CentreWare Internet Services | ||||||||
027-503 | A POP server error occurred. | M | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | ||||||||
027-504 | A SMTP server error occurred. | M | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | ||||||||
027-513 | The machine failed to transfer data using SMB of Scan to PC service because access to the SMB server was not permitted. | S | Change the settings so that a file or a folder can be read and written at the same location | |||||||||
When the server is Macintosh, a folder with the same name as the specified file name may exist on the server. | When the server is Macintosh, change the folder name on the server, or the name of the file to be transferred | |||||||||||
027-514 | The machine failed to transfer data using SMB of the Scan to PC service because an error has been occurred. | S | Check the following measures: | |||||||||
~ | The SMB server is connected to the DNS server | |||||||||||
~ | The SMB server name is registered on the DNS server | |||||||||||
027-515 | The machine failed to transfer data using SMB of the Scan to PC service because an error has been occurred. | S | Take the following measures: | |||||||||
~ | Set the DNS server address | |||||||||||
~ | Set the target SMB server address using IP address | |||||||||||
027-516 | The machine failed to transfer data using SMB of the Scan to PC service because access to the SMB server could not be found. | S | Take the following measures: | |||||||||
1) | Check the following conditions to determine whether the destination SMB server and the machine are set up properly for network communications: | |||||||||||
~ | Network cables are plugges in securely | |||||||||||
~ | TCP/IP settings | |||||||||||
~ | Communications of port 137 (UDP), and port 139 (TCP) is authorized for Firewall settings | |||||||||||
2) | Check the following conditions to determine whether the computer correctly operates as an SMB server | |||||||||||
~ | File Sharing service for Microsoft Network is activated | |||||||||||
~ | NetBIOS over TCP/IP for TCP/IP is activated | |||||||||||
~ | File Sharing service (communicating via port 137 (UDP), port 138 (UDP), and port 139 (TCP)) is authorized for the Firewalls settings | |||||||||||
3) | For communications over subnet, confirm the WINS server settings, and check whether the server address can be resolved correctly | |||||||||||
4) | For Windows NT 4.0 Server/Workstation, execute the following procedures to check whether the NetBIOS interface device is activated on the destination SMB server: | |||||||||||
(i) | Select [Start] > [Settings] > [Control Panel] | |||||||||||
(ii) | Display [Services], and then select [Messenger] service | |||||||||||
(iii) | Select [Startup] > [Auto] > [OK], and then select [Close] | |||||||||||
(iv) | Select [Devices] in the [Control Panel], and then select [NetBIOS Interface] | |||||||||||
(v) | Reboot the computer | |||||||||||
027-518 | The machine failed to transfer data using SMB of the Scan to PC service because the specified password was incorrect. | S | Confirm the password for the shared folder | |||||||||
When the server is Macintosh, the specified user may not have been registered as a user who is permitted to use Windows Sharing. | When the server is Macintosh, specify a user who is permitted to use Windows Sharing | |||||||||||
027-519 | The machine failed to transfer data using SMB of the Scan to PC service because the save location of file name specified for the scanned image had a problem. | S | Take one of the following measures: | |||||||||
~ | The save location or the file name has a problem | ~ | Check whether the save location is correct | |||||||||
~ | The specified save location does not exist on the server | ~ | Check whether the specified file name can be used on the SMB server | |||||||||
~ | Invalid characters are used in the save location or the file name | ~ | Confirm the Distributed File System (DFS) settings with your system administrator | |||||||||
~ | Because the specified save location has the Distributed File System (DFS) settings, it is linked to another shared folder | To confirm the DFS settings, execute the following procedures: | ||||||||||
(i) | Select [Start] > [Programs] > [Administrative Tools] > [Distributed File System] on the SMB server | |||||||||||
(ii) | Select the specified save location from the left side frame of the [Distributed File System] window, and then confirm the target information displayed on the right side frame of the window | |||||||||||
(iii) | Specify SMB server, shared name, and save location based on the information you confirmed in step 2 | |||||||||||
027-520 | The machine failed to to transfer data using SMB of the Scan to PC service because the file name or folder name could not be retrieved. | S | Confirm the access privilege to the SMB server | |||||||||
027-521 | The machine failed to transfer data using SMB of the Scan to PC service because the suffic of the name of the file or folder exceeded the limit value. | S | Change the file name or fowarding destination folder of the scan server. Or, try moving or deleting the files within the fowarding destination folder | |||||||||
027-522 | During forwarding using SMB of the Scan to PC service, the scanned image file could not be created on the SMB server because of one of the following reasons: | S | Take one of the following measures: | |||||||||
~ | The specified file name already exists | ~ | Check whether the specified file name can be used in the save | |||||||||
~ | The specified file name has already been used | location | ||||||||||
~ | The specified file name exists as a directory | ~ | Check whether the specified file name has been used by | |||||||||
~ | Invalid characters are used in the file name | another user | ||||||||||
~ | Check whether the specified file name has been used for | |||||||||||
another file or folder | ||||||||||||
027-523 | The machine failed to transfer data using SMB of the Scan to PC service because a folder could not be created on the SMB server. The specified folder already exists. | S | Check whether the specified name is being used for another file or folder on the SMB server | |||||||||
027-524 | The machine failed to transfer data using SMB of the Scan to PC service because a folder could not be created on the SMB server. The specified folder already exists. | S | Check whether the specified name is being used for another file or folder on the SMB server | |||||||||
027-525 | During forwarding using SMB of the Scan to PC service, a folder could not be deleted from the SMB server because of one of the following reasons: | S | Check whether the file is not being used by another user at the specified save location | |||||||||
~ | The file does not exist | |||||||||||
~ | The file is opened | |||||||||||
~ | The specified file name is being used as a directory | |||||||||||
027-527 | During forwarding using SMB of the Scan to PC service, a folder could not be deleted from the SMB server because of one of the following reasons: | S | Check whether the file is not being used by another user at the specified save location | |||||||||
~ | The file does not exist | |||||||||||
~ | The directory is not empty | |||||||||||
~ | The specified directory name does not exist | |||||||||||
027-528 | The machine failed to transfer data using SMB of the Scan to PC servuce because no space is available at the save location on the SMB server. | S | Check whether the save location has free space | |||||||||
027-529 | The machine failed to transfer data using SMB of the Scan to PC because an unexpected error has been received from the SMB server, or an unexpected internal error has occurred on the machine. | S | Log into the server from another computer using the same username, to confirm whether a file can be written into the same save location on the server. If the error still is not resolved, it may be an internal error. Escalate case to TSC | |||||||||
027-530 | There are duplicate file names. [Do Not Save] is set as a handling method when names are duplicated for scanned files. | S | O | Set the process to be executed when file names are diplicate to other than [Do Not Save] | ||||||||
027-531 | Detected an incorrect filling policy (when add was selected) after connecting to the server. | S | O | When [Rename New File] is set as the process to be executed when file names are duplicate, confirm that the file format is not multi-page | ||||||||
027-532 | Failed to access to NEXTNAME.DAT file | S | O | When [Rename New File] is set as the process to be executed whne file names are duplicate, check NEXTNAME.DAT file is correct | ||||||||
027-533 | An internal error occurred. | S | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | ||||||||
027-534 | The SMB server (NetBIOS) name is invalid. | S | Check whether the server name of the SMB server is correct | |||||||||
027-564 | SMB protocol error. The SMB server was not found. | O | Check whether the connection between the authentication server and the machine has been established via a network | |||||||||
For example, confirm following conditions: | ||||||||||||
~ | Network cable connection | |||||||||||
~ | TCP/IP settings | |||||||||||
~ | Connection via Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP) | |||||||||||
027-565 | SMB protocol error. | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
027-566 | SMB protocol error. SMB (TCP/IP) is not active. | O | Confirm that SMB (TCP/IP) is active on the [Port Settings] screen of the [Properties] tab on CentreWare Internet Services | |||||||||
027-569 | The SMB (TCP/IP) port is not activated. | S | Confirm the SMB (TCP/IP) is active on the [Port Settings] screen of the [Properties] tab on CentreWare Internet Services | |||||||||
027-572 | SMB protocol error. | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
027-573 | SMB protocol error. | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
027-574 | SMB protocol error. | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
027-576 | SMB protocol error. | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
027-578 | SMB protocol error. | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | |||||||||
027-584 | SMB protocol error. The SMB server is in shared security mode. | O | The SMB server may be set on Windows 95, Windows 98, or Windows Me OS. Set the SMB server on an OS other than Windows 95, Windows 98, or Windows Me OS | |||||||||
027-585 | SMB protocol error. Login is disabled at this time. | S | O | Confirm the period login permitted with your system administrator | ||||||||
027-586 | SMB protocol error. The password has expired. | S | O | Obtain a valid password from your system administrator | ||||||||
027-587 | SMB protocol error. The password must be changed. | S | O | Log into Windows, and change the password. Ask your system administrator to change the setting so that you do not need to change the login password next time | ||||||||
027-588 | SMB protocol error. The user is invalid. | S | O | Ask your system administrator to validate the user | ||||||||
027-589 | SMB protocol error. The user was locked out. | S | O | Ask your system administrator to cancel the lockout status | ||||||||
027-590 | SMB protocol error. The user account has expired. | S | O | Obtain a valid user account from your system administrator. Or, ask your system administrator to extend the account expiration date | ||||||||
027-591 | SMB protocol error. Users are restricted. A blank password is invalid. | S | O | Set the password for the user | ||||||||
027-599 | SMB protocol error. | S | O | Execute the operation again. If the error still is not resolved, escalate case to TSC | ||||||||
027-700 | Media failure (The domain section of the recipient's email address is a prohibited domain. | S | O | Specify a domain that is not prohibited for the domain section of the recipient's email address | ||||||||
027-701 | Media not found (The network cable is disconnected from the machine). | O | Connect the network cable securely if the cable is disconnected | |||||||||
027-702 | Media data not found / not supported (The specified recipient's certificate does not exist. | S | M | Register the certificate for the recipient on the machine | ||||||||
027-703 | Media reader failure / disconnected (The specified recipient's certificate has expired). | S | M | Register a valid certificate for the recipient on the machine | ||||||||
027-704 | The CA certificate of the specified recipient's certificate does not exist. | S | M | Confirm the path to the recipient's certificate, and register the required CA certificate on the machine | ||||||||
027-705 | The specified recipient's certificate has been revoked. | S | M | Specify a valid certificate for the recipient | ||||||||
027-706 | Certificate not found (Unable to fin S/MIME certificate associated with the machine's email address when sending email). | M | Import S/MIME certificate corresponding to the mail address to the machine | |||||||||
027-707 | Certificate expired (The S/MIME certificate associated with the machine's email address has expired when sending email). | M | Ask the sender to issue a new S/MIME certificate, and then import, the certificate ti the machine | |||||||||
027-708 | Certificate untrusted (The S/MIME certificate associated with the machine's email address is not reliable when sending email). | M | Import a reliable S/MIME certificate to the machine | |||||||||
027-709 | Certificate revoked (The S/MIME certificate associated with the machine's email address has been discarded when sending email). | M | Import a new S/MIME certificate to the machine | |||||||||
027-710 | S/MIME mail was disabled (No S/MIME certificate us attached to the received email). | M | Ask the sender to send the email with an S/MIME certificate attached | |||||||||
027-711 | S/MIME mail sender certificate not found (No S/MIME certificate could not be obtained from the received email). | M | Import the sender's S/MIME certificate to the machine, or ask the sender to send S/MIME signature mail with an S/MIME certificate attached | |||||||||
027-712 | S/MIME mail sender certificate not valid (The received S/MIME certificate has expired, or is an unreliable certificate). | M | Ask the sender to send the email with an S/MIME certificate attached | |||||||||
027-713 | S/MIME mail was altered (The received email has been discarded because it may have been altered on its transmission route). | M | Inform this error to the sender, and ask the sender to send the email again | |||||||||
027-714 | S/MIME mail sender impersonation (The received email has been discarded because the address in its From field differed from the mail address in the S/MIME signature mail). | M | Inform the sended that the maid addresses differ, and ask the sender to send the email again | |||||||||
027-715 | S/MIME mail certificate not supported (The received S/MIME certificate has not been registered on the machine, or has not been set for use on the machine). | M | Import the sender's S/MIME certificate to the machine, or change settings to use the S/MIME certificate on the machine if the S/MIME certificate has already been registered | |||||||||
027-716 | No-Signed mail receipt was rejected (The received S/MIME certificate has been discarded because the certificate was unreliable). | M | Ask the sender to send the email with a reliable S/MIME certificate attached | |||||||||
027-720 | Ext Srv. Host Not Found. A server specified for a remote application was not found, or DNS resolution was not possible (Unable to find the server of an application interface destination). | O | Confirm the DNS server address. Or, check whether the computer on which the application (ApeosWare Flow Service) is installed has been registered on the DNS server | |||||||||
027-721 | Ext Srv. not found (An application interface destination does not exist). | O | Check whether the application linked (ApeosWare Flow Service) is operating correctly | |||||||||
027-722 | Ext Srv. timeout failure (The job timed out during connection with an application interface destination). | O | Try processing the job flow again | |||||||||
027-723 | Ext Srv. authentication failure (Authentication at the application interface destination (ApeosWare Flow Service) failed. | O | Confirm the username and password that is used whn creating a job flow | |||||||||
027-724 | Ext Srv. access failure (An application interface destination (ApeosWare Flow Service) could not be accessed. | S | Check whether ApeosWare Flow Sevice is operating | |||||||||
027-725 | Ext Srv. operation failure (A job operation failed using an application interface). | O | Check whether the application linked (ApeosWare Flow Service) is operating correctly. If it is operatinc correctly, confirm the log. If it is not operating, confirm the network environment | |||||||||
027-726 | Ext Srv. unknown state (The status of the application interface destination (ApeosWare Flow Service) is unknown. | S | Check whether ApeosWare Flow Sevice is operating. If it is operatin, confirm the log | |||||||||
027-727 | Ext Srv. req invalid parameters (A parameter is illegal during an application interface. | O | Try processing the job flow again | |||||||||
027-728 | Ext Srv. required file exceeded (The number of files that are to be sent to external services exceeded the maximum number). | O | Reduce the number of files, and send them again | |||||||||
027-730 | The number of the document pages attached to the SMTP mail exceeds the maximum number of pages allowed for the Split Send feature. | O | Increase the number of pages allowed for the Split Send feature, or reduce the number of the document pages | |||||||||
027-737 | Template server read error. | |||||||||||
027-739 | Invalid Template Server Path. | |||||||||||
027-740 | Template Server Login Error. | |||||||||||
027-741 | Template Server Connect Failure. | |||||||||||
027-742 | HD File System Full. | |||||||||||
027-743 | Template Server Install Error. | |||||||||||
027-744 | Template Server ADD Error. | |||||||||||
027-745 | Template Server ADD Error. | |||||||||||
027-746 | Job Template Pool Server Not Ready. | |||||||||||
027-750 | Attempted to execute a fax, a print, or an internet fax transmission to the scanned document. | F | O | The fax, print, or internet fax features are unavailable for scanned documents. Set the job flow correctly | ||||||||
027-751 | Job template analysis error (An error occurred during job flow processing). | O | Confirm the settings of the job flow | |||||||||
027-752 | Must user un inputting (A mandatory entry field is blank in the job flow). | O | Take one of the following measures: | |||||||||
~ | Do not link folders to job flows that have mandatory entry fields | |||||||||||
~ | Set the defaults values to the mandatory fields of the job flow | |||||||||||
027-753 | Job flow service request disabled | O | ||||||||||
1) | Attempted to execute the service while the port necessary for the job flow is either deactivated or disabled. | For (1), have your system administrator confirm the port status | ||||||||||
2) | Attempted to execute a job flow to send email using the Encryotion or Digital Signature feature while S/MIME communication is disabled. | For (2), enable S/MIME communication, or modify the job flow so that email is sent by not using the Encryption or Digital Signature feature | ||||||||||
027-754 | [DocuWorks Signature] or [PDF Signature] is set inconsistency in the job flow. | S | Check the DocuWorks and PDF signatures for both the system data settings (machine's current settings) and the executed job flow settings. If these setting differ, coordinate them | |||||||||
027-760 | XJT Command Failure. | |||||||||||
027-761 | An on-demand print job was sent to the machine using the Web Applications feature, but the time interval from receiving the print job until starting the print processing exceeded the time limit specified on the machine. | O | When multiple documents are to be printed, reduce the number of documents, and then execute the operation again. Of the error still is not resolved, enter the System Administrator mode, and then select [Tools] > [Common Service Settings] > [Machine Clock/Timers] > [Print-On-Demand Duration], and specify a larger value or "0". When on-demand printing is executed using the Web Application feature, the print processing time is limited. Consequently ig many documents are to be printed or if print processing takes time, a timeoout may occure before all the data are received. To resolve this problem, change the time limit value according to the document volume and type. If the error still not resolved, escalate case to TSC | |||||||||
027-762 | An on-demand print job is sent to machine using the Web Applications feature, however, the specified job ticket is invalid because of one of following causes: | O | Execute the print job again. If the error still is not resolved, escalate case to TSC | |||||||||
~ | Abnormal change to the job ticket because of the machine software failure | |||||||||||
~ | Abnormal change to the job ticket because of a bug on sender's remote server | |||||||||||
~ | Abnormal change to the job ticket because of network trouble | |||||||||||
~ | Intentional alteration to the job ticket | |||||||||||
027-770 | PDL error (The print job has a problem). | P | Submit the print job again | |||||||||
027-771 | DFE disk full (The hard disk of the server connected to the machine is full). | P | Delete unnecessary data from the server | |||||||||
027-772 | An error occureed during communication with the SMTP server. | O | Use ASCII characters to modify the host name that has been specified under [Tools] > [Connectivity & Network Setup] > [Machine's Email Address / Host Name]. If the error still is not resolved, confirm with your network administrator whether the SMTP server supports the HELO command | |||||||||
027-773 | An error occurred during communications with the SMTP server. | O | An error occurred during communication with the SMTP server | |||||||||
027-774 | The specified email address contains unsupported characters. | O | Specify the email address using only ASCII characters | |||||||||
027-775 | Too many destination addresses have been specified. | O | Reduce the number of destination addresses. If the error still is not resolved, confirm your network administrator whether the SMTP server supports the EHLO command | |||||||||
027-776 | An error occurred during communications with the SMTP server. | O | Use ACII characters to modify the host name that has been specified under [Tools] > [Connectivity & Network Setup] > [Machine's Email Address / Host Name]. If the error still is not resolved, confirm with your network administrator whether the SMTP server supports EHLO command | |||||||||
027-777 | The desintation SMTP server does not support SMTP-AUTH. | O | Set [Email Send Authenticatiion] tp [Off] under [Tools] > [Connectivity & Network Setup] > [Outgoing / Incoming Email Settings] > [SMTP Server Settings] | |||||||||
027-778 | The destination SMTP server does not support the SMTP-AUTH system set on the machine. | O | Confirm the authentication type supported by the SMTP server with your network administrator. The machine supports the following authentication types: PLAIN (plain text) authentication, LOGIN (BASE64) authentication, and CRAM-MD5 (challenge-response) | |||||||||
027-779 | Failed to authenticate the SMTP server. | O | 1) | Confirm the login name and password set to SMTP-AUTH | ||||||||
2) | POPO - at least 60 seconds | |||||||||||
027-796 | Email not printed (The received email was discarded because no documents were attached to it - the machine is set to print attached documents only). | P | M | O | To print the mail body or header information also, change settings in the [Properties] screen of CentreWare Internet Services] | |||||||
027-797 | Invalid output destination (The output destination of the received email is invalid). | M | O | Specify ta correct output destination, and send the email again | ||||||||
033-310 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-311 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-312 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-313 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-314 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-315 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-316 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-317 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-318 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-319 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-320 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-321 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-322 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-323 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-324 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-325 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-326 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-327 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-328 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-329 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-331 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-332 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-333 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-334 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-335 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-336 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-337 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-338 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-363 | An error occurred. | F | POPO - at least 60 seconds | |||||||||
033-500 | An error occurred during fax transmission. | F | Confirm the recipient, and then execute the operation again. If receiving, ask the sended to send again | |||||||||
033-501 | An error occurred during fax transmission. | F | Confirm the recipient, and then execute the operation again. If receiving, ask the sended to send again | |||||||||
033-502 | A response is not received by fax. | F | Confirm the recipient, and then execute the operation again. If receiving, ask the sended to send again. Also, confirm the recipient's machine (memory is full, machine is being maintained, or other conditions), and execute the operation again | |||||||||
033-503 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-504 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-505 | An error occurred during fax transmission. | F | Confirm the recipient, and then execute the operation again. If receivingm ask the sender to send again | |||||||||
033-506 | Communication was terminated at the recipient's machine. | F | The job may have been canceled at the recipient. If the job was not canceled, check whether the other mahcine has a problem, and execute the operation again | |||||||||
033-507 | The recipient's machine cannot receive. | F | Confirm the recipient's machine (memory is full, machine is being maintained, or other conditions), and execute the operation again | |||||||||
033-508 | No spooling documents exist at the other machine. | F | Ask the other party to prepare polling documents, and execute the operation again | |||||||||
033-509 | An error occurred during fax transmission. | F | Execute the operation again. If the error still is not resolved, confirm the condition of the other machine | |||||||||
033-510 | An error occurred during fax transmission. | F | Confirm the condition of the line and the other machine, and execute the operation again | |||||||||
033-511 | An error occurred during fax transmission. | F | Confirm the following conditions: | |||||||||
~ | Whether a polling document exists at the other machine | |||||||||||
~ | Whether a document is jammed at the other machnie | |||||||||||
~ | Whether the password match | |||||||||||
033-512 | The other party cannot execute Relay Broadcast. | F | Confirm whether the other party can execute Relay Broadcast | |||||||||
033-513 | The other machine does not have the Folder feature. | F | Confirm whether the other machine has the Folder feature | |||||||||
033-514 | An error occurred during fax transmission. | F | Ask the sender to send again | |||||||||
033-516 | An error occurred during fax transmission. | F | Confirm the recipient, and then execute the operation again. If receiving, ask the sender to send again | |||||||||
033-517 | An error occurred during fax transmission. | F | Execute the operation again. If the error still is not resolved, confirm the condition of the other machine | |||||||||
033-518 | The other machine cannot correspond to reception of SUB. | F | Check whether the other machine can correspond to reception of SUB, and execute the operation again | |||||||||
033-519 | The other machine cannot correspond to reception of SEP. | F | Check whether the other machine can correspond to reception of SEP, and execute the operation again | |||||||||
033-520 | The other machine cannot correspond to reception of PWD/SID. | F | Check whether the other machine can correspond to reception of PWD/SID, and execute the operation again | |||||||||
033-521 | An error occurred during fax transmission. | F | Confirm the recipient, and then execute the operation again. If receiving, ask the sender to send again | |||||||||
033-522 | An error occurred during fax transmission. | F | Ask the sender to send again | |||||||||
033-523 | The line (Channel 1) is not connected correctly. | F | Confirm the condition of the line (Channel 1) and connect it correctly, and then execute the operation again | |||||||||
033-524 | The line (Channel 2) is not connected correctly. | F | Confirm the condition of the line (Channel 2) and connect it correctly, and then execute the operation again | |||||||||
033-525 | The line (Channel 3) is not connected correctly. | F | Confirm the condition of the line (Channel 3) and connect it correctly, and then execute the operation again | |||||||||
033-526 | An error occurred during fax transmission. | F | Confirm the model of the sender's machinem and then execute the operation again. If receiving, ask the sender to send again | |||||||||
033-527 | An error occurred during fax transmission. | F | Confirm the other machine has a problem, and then execute the operation again | |||||||||
033-528 | An error occurred during fax transmission. | F | Ask the sender to send again | |||||||||
033-529 | An error occurred during fax transmission. | F | Confirm the other machine has a problem, and then execute the operation again | |||||||||
033-530 | Received a procedure disabled signal. | F | Confirm the procedure for DTMF in the User Guide, and then execute the operation again | |||||||||
033-531 | Received a procedure rejection signal. | F | Confirm the condition of the other machine (memory is fill, paper has run out, or other conditions), and execute the operation again | |||||||||
033-532 | An error occurred during fax transmission. | F | Execute the operation again. If receiving, ask the sender to send again | |||||||||
033-533 | An error occurred during fax transmission. | F | Execute the operation again. If receiving, ask the sender to send again | |||||||||
033-534 | The other machine does not offer a feature to print the number of document sets sent. | F | Do not specify multiple sets | |||||||||
033-535 | An error occurred during fax transmission. | F | Confirm the information such as the recipient and folder information, and execute the operation again | |||||||||
033-536 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-537 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-538 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-539 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-540 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-541 | The recipient is not specified. | F | Specify the recipient correctly | |||||||||
033-542 | A line was specified that is not connected. | F | Specify a connected line | |||||||||
033-543 | The recipient (fax number) is incorrect. | F | Enter a correct fax number, and execute the operation again | |||||||||
033-544 | The recipient's line is busy. | F | Wait for awhile, and then execute the operation again | |||||||||
033-545 | The other machine may not be a fascimile. | F | Check whether the other machine is a fascimile | |||||||||
033-546 | A dial tone was not detected. | F | Check whether the line is connected correctly | |||||||||
033-547 | Communication was terminated by a cause such as pressing <Stop> button. | F | No measure is required | |||||||||
033-548 | Cannot transmit manually because a line is unavailable. | F | Establish communication such as by telephone, and execute the operation again | |||||||||
033-549 | Cannot used Fax service because of causes such as memory is insufficient. | F | Wait for awhile, and then execute the operation again | |||||||||
033-550 | Cannot execute another job because fax communication is in progress. | F | Wait until the job being communicated completes, and then execute the operation again | |||||||||
033-551 | You attempted to change a job immediately before a fax or telephone communication completed. | F | Wait for awhile, and then execute the operation again | |||||||||
033-552 | The total quality of error lines detected with G3 exceeded the set value. | F | Confirm the model of the sender's machinem and then execute the operation again. If receiving, ask the sender to send again | |||||||||
033-553 | The machine does not have confidential or relay function. The F-code sent from other machine contains an instruction for a function not supported by the machine. | F | If necessary, check whether the sender entered an invalid F-code | |||||||||
033-554 | The password was omitted or dit not match in fax communication. | F | No measure is required | |||||||||
033-555 | The password received from the other machine did not match the password for receiving faxes on the machine. | F | Check whether the sender specified an incorrect machine password | |||||||||
033-556 | The password sent to the other machine did not match the password for receiving faxes on the other machine. | F | If necessary, check whether the correct machine password has been instrcuted to the other machine | |||||||||
033-557 | The number of services or of receipients exceeds the maximum limit. | F | Wait until the number of jobs awaiting trasmission decreases, or reduce the number of recipients, and then send again | |||||||||
033-558 | The machine is set to reject faxes without a remote ID, and a remote ID was not sent from the other machine. | F | Ask the sender to set a remote ID. If necessary, set the machine to receive even when a remote ID is not sent | |||||||||
033-563 | Paper that can print faxed documents is n ot loaded in a tray. | F | Take one of the following measures: | |||||||||
~ | Specify the paper size | |||||||||||
~ | Confirm whether the paper tray is set correctly | |||||||||||
033-564 | The machine was turned off during communication. | F | Wait for awhile, confirm the fax service settings and the fax number, and then send again if sending. If the error still is not resolved, escalate case to TSC | |||||||||
033-565 | Cannot send because too many recipients are specified. | F | Wait until the number of jobs awaiting trasmission decreases, or reduce the number of recipients, and then send again | |||||||||
033-566 | Cannot send because the recipient (fax number) is not specified. | F | Correctly specify the recipient's fax number | |||||||||
033-567 | The recipient (fax number) is incorrect. | F | Correctly enter the recipient's fax number, and execute the operation again | |||||||||
033-568 | An error occurred during fax transmission. | F | Execute the operation again. If receiving, ask the sender to send again | |||||||||
033-569 | Paper in tray is not loaded in the direction that the received fax data can be printed. | F | Load paper in Tray 5 according to the direction displayed on the screen | |||||||||
033-570 | The machine was turned off during communication. | F | Wait for awhile, confirm the fax service settings and the fax number, and then send again if sending. If the error still is not resolved, escalate case to TSC | |||||||||
033-571 | Cannot use the Fax service because of causes such as memory is insufficient. | F | Cancel the fax data in the queue, or wait for awhile, and execute the operation again | |||||||||
033-572 | The data received is not printed. | F | No measure is required. The data will be printed after awhile | |||||||||
033-574 | An unavailable line is specified. | F | Specify an available line | |||||||||
033-575 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-576 | The recipient (fax number) is incorrect. | F | Enter a correct fax number, and execute the operation again | |||||||||
033-577 | An error occurred during fax transmission. | F | Execute the operation again | |||||||||
033-578 | An error occurred during fax transmission. | F | Confirm the status of the line and the recipient machine, and then ask the sender to send again | |||||||||
033-710 | The document to be sent by polling was deleted. | F | Store the document again | |||||||||
033-712 | Unable to process because of insufficient memory. | F | Delete unnecessary data | |||||||||
033-713 | An error occurred during fax transmission. | F | ||||||||||
033-716 | The folder specified from the sender's machine does not exist. | F | Register the folder | |||||||||
033-717 | The folder passcode specified from the sender's machine is incorrect. Or, the machine passcode for reception is incorrect. | F | Inform the correct information to the sender's machine | |||||||||
033-718 | Fax or polling documents do not exist in the folder specified from the sender's machine. | F | Store fax or polling documents into the folder as necessary | |||||||||
033-719 | The documenr may be deleted by turning the machine off and on. | F | Retry sending | |||||||||
033-721 | An error occurred during fax transmission. | F | POPO - at least 60 seconds | |||||||||
033-722 | The document is jammed, or the document pages exceeds the limit. | F | Remove the jammed paper or reduce the number of document pages to the allowance limit, and resend |
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