Fault Code Description Category Possible Remedy
002-770 Insufficient hard disk capacity while processing the job template within a job. S O Delete unnecessary data from the hard disk to free up disk space
003-311 An error occurred C F S M POPO - at least 60 seconds
003-318 IIT software failure. C F S M POPO - at least 60 seconds
003-319 IIT Video Driver Detection Fail. C F S M POPO - at least 60 seconds
003-320 IIT-ESS Communication Fail 1. C F S M POPO - at least 60 seconds
003-321 IIT-ESS Communication Fail 2. C F S M POPO - at least 60 seconds
003-322 IIT-ESS Communication Fail 3. C F S M POPO - at least 60 seconds
003-323 IIT-ESS Communication Fail 4. C F S M POPO - at least 60 seconds
003-324 IIT-ESS Communication Fail 5. C F S M POPO - at least 60 seconds
003-325 IIT-ESS Communication Fail 6. C F S M POPO - at least 60 seconds
003-326 IIT-ESS Communication Fail 7. C F S M POPO - at least 60 seconds
003-327 IIT-ESS Communication Fail 8. C F S M POPO - at least 60 seconds
003-328 IIT-ESS Communication Fail 9. C F S M POPO - at least 60 seconds
003-329 IIT-ESS Communication Fail 10. C F S M POPO - at least 60 seconds
003-330 IIT-ESS Communication Fail 11. C F S M POPO - at least 60 seconds
003-331 IIT-ESS Communication Fail 12. C F S M POPO - at least 60 seconds
003-332 IIT-ESS Communication Fail 13. C F S M POPO - at least 60 seconds
003-333 IIT-ESS Communication Fail 14. C F S M POPO - at least 60 seconds
003-334 IIT-ESS Communication Fail 15. C F S M POPO - at least 60 seconds
003-335 IIT-ESS Communication Fail 16. C F S M POPO - at least 60 seconds
003-336 IIT-ESS Communication Fail 17. C F S M POPO - at least 60 seconds
003-337 IIT-ESS Communication Fail 18. C F S M POPO - at least 60 seconds
003-338 IIT-ESS Communication Fail 19. C F S M POPO - at least 60 seconds
003-339 IIT-ESS Communication Fail 20. C F S M POPO - at least 60 seconds
003-340 IIT-ESS Communication Fail 21. C F S M POPO - at least 60 seconds
003-341 IIT-ESS Communication Fail 22. C F S M POPO - at least 60 seconds
003-342 IIT-ESS Communication Fail 23. C F S M POPO - at least 60 seconds
003-343 IIT-ESS Communication Fail 24. C F S M POPO - at least 60 seconds
003-344 Power on hotline failure. C F S M POPO - at least 60 seconds
003-345 X PIO Unmatch Fail 1. C F S M POPO - at least 60 seconds
003-346 X PIO Unmatch Fail 2. C F S M POPO - at least 60 seconds
003-701 A digital code is embedded in the document to restrict duplication C S Use a document in which no digital code is embedded
003-750 Book Duplex-Insufficient Docs (Unable to store any documents using the 2 Slided Book Copying feature) C Check the 2 Side Book Copying settings
003-751 Under PANTHER Capacity (Scan). (Unable to process the document because the specified scam area is too small C S Increase the resolution or scan area
003-752 This status code is displayed if 600dpi cannot be scanned (DADF). (A mix sized document was to be scanned at 600dpi in Color/2 sided. S Set [Resolution] to [400 dpi] or lower, and try scanning again
003-753 This status code is displayed if over 300dpi cannot be scanned (DADF). (A mix sized document was to be scanned at high resolution, 2 sided) S Set [Resolution] to [200 dpi] or lower, and try scanning again
003-754 S2X Recoverable Error. (An error occurred in the document feeder) S Execute the job again
003-755 S2X Recoverable Error. (An error occurred in the document feeder) S Execute the job again
003-756 The faxed document is completely blank. F Check whether the document is blank or whether the side of the document to be faxed is loaded correctly
003-757 This status code is displayed if over 400dpi cannot be scanned (DADF). (A mix sized document was to be scanned at high resolution, 2 sided) S Set [Resolution] to [300 dpi] or lower, and try scanning again
003-760 Scan Settings Error (An incompatible combination of feature is specified for document scan conditions). F D Confirm the selected options
003-761 Incorrect Paper Tray Size (The paper size of the tray selected for auto tray differs from the paper size of the tray selected for Auto Paper selection). C P Change the paper size for the tray, or change the [Paper Type Priority] settings
003-763 Adjustment Chart Not Found (An error occurred when reading the Calibration Chart) O Place the Calibration Chart correctly on the document glass
003-764 Adjustment Chart Not Found.
003-780 Scan Image Compression Error (Failed to compress the scanned document). F Reduce the resolution or the ratio for [Reduce/Enlarge] to decrease the data size, or split the data to send it separately
003-795 AMS Limit Error (When enlarging/reducing a scanned document to the paper size specified, the reduction/enlargement ratio exceeds the allowed range. C Manually enter a reduction/enlargement ratio / Change the paper size
003-940 DAM Memory is insufficient.
003-942 Document Size Error.
003-944 Image Repeat Count Fail.
003-946 Copy Vertical/Horizontal Difference (APS).
003-947 Replaced Original Count Error.
003-948 Replaced Original Mismatch.
003-952 Return Documents Color mismatch.
003-955 Documents Size Exchange Error.
003-956 Documents Size Unknown Error.
003-963 No APS Object Tray.
003-965 ATS/APS No Paper. There is no paper in the trays that can be selected with APS.
003-966 AATS/APS No Destination Error.
003-968 Punch Position Error.
003-969 Punch Size Error.
003-972 Maximum Stored Page Over Flow.
003-973 Every Direction Difference.
003-974 Next Original Specification.
003-977 Document Miss Match (Multi Scan).
003-978 Color Document Mismatch (Multi Scan).
003-980 Staple Position Error.
003-981 Staple Size Error.
003-982 IITsc HDD Access Error.
005-121 DADF Feed Sensor ON Jam.
005-122 DADF Simplex/Side 1 Pre Reg Sensor ON Jam.
005-123 DADF Simplex/Side 1 Reg Sensor ON Jam.
005-124 DADF Lead Reg Sensor ON Jam.
005-125 DADF Reg Sensor OFF Jam.
005-126 DADF Out Sensor ON Jam.
005-127 DADF Out Sensor OFF Jam.
005-128 DADF Exit Sensor 1 ON Jam (Simplex Mode).
005-129 DADF Exit Sensor 1 OFF Jam (Simplex Mode).
005-130 DADF Invert Sensor ON Jam (Duplex Mode).
005-131 DADF Invert Sensor On Jam (Inverting).
005-132 DADF Invert SNR on Jam 2.
005-133 DADF Invert Sensor OFF Jam.
005-134 DADF Invert SNR off Jam (Inv).
005-135 DADF Pre Reg Sensor ON Jam (Invert).
005-136 DADF Reg Sensor ON Jam (Invert).
005-137 DADF Exit Sensor 2 ON Jam.
005-138 DADF Exit Sensor 1 ON Jam.
005-139 DADF Invert SNR off Jam.
005-141 DADF Feed Sensor OFF Jam.
005-142 DADF Exit Sensor 1 OFF Jam (Duplex Mode).
005-143 DADF Exit Sensor 2 OFF Jam.
005-144 DADF Too First Pre Reg Sensor ON Jam.
005-145 DADF Reg Sensor Off Jam (Invert).
005-146 DADF Pre Reg Sensor Off Jam.
005-147 DADF Pre Reg Sensor Off Jam (Invert).
005-150 DADF Feed Sensor OFF Jam (Perforated Original Mode).
005-151 DADF Pre Reg Sensor OFF Jam (Perforated Original Mode).
005-152 DADF Reg Sensor OFF Jam (Perforated Original Mode).
005-153 DADF Reg Sensor OFF Jam (Perforated Original Mode).

005-154 DADF Out Sensor OFF Jam (Perforated Original Mode).
005-155 DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Simplex).
005-156 DADF Exit Sensor 1 OFF Jam (Perforated Original Mode) (Duplex).
005-157 DADF Invert Sensor OFF Jam (Perforated Original Mode).
005-158 DADF Exit Sensor 2 OFF Jam (Perforated Original Mode).
005-160 DADF Tray Lift Up Fail (Document Set) (Within Job).
005-190 DADF Feed Motor Logic Jam.
005-194 Size Mismatch Jam on Slow Scan Mix Size.
005-195 Size Mismatch Jam on No Mix Size.
005-196 Size Mismatch Jam on No Mix Size.
005-197 Prohibit Combine Size Jam.
005-198 Too Short Size Jam.
005-199 Too Long Size Jam.
005-210 An error occurred in the document feeder. O POPO - at least 60 seconds
005-275 DADF RAM Fail. O POPO - at least 60 seconds
005-280 DADF EEPROM Fail. O POPO - at least 60 seconds
005-282 DADF Tray Lift Up Fail (No Document). POPO - at least 60 seconds
005-283 DADF Stack Height Sensor Logic Fail. O POPO - at least 60 seconds
005-284 DADF APS Sensor Logic Fail. O POPO - at least 60 seconds
005-285 DADF Nudger Lift Up Fail. O POPO - at least 60 seconds
005-286 DADF Feed Out Sensor Fail. POPO - at least 60 seconds
005-303 DADF Tray Interlock is open.
005-304 Platen Interlock Open.
005-305 DADF Feeder Cover Interlock Open (Run).
005-306 DADF Tray Interlock Open (Run).
005-308 The DADF L/H Cover Interlock is open.
005-309 DADF L/H Cover Interlock Open (Run).
005-906 DADF Feed Sensor Static Jam.
005-907 DADF Pre Reg Sensor Static Jam.
005-908 DADF Reg Sensor Static Jam.
005-909 DADF Lead Reg Sensor Static Jam..
005-910 DADF Out Sensor Static Jam.
005-911 DADF Exit Sensor 1 Static Jam.
005-912 DADF Exit Sensor 2 Static Jam.
005-913 DADF Invert Sensor Static Jam.
005-914 DADF No. 1/2/3 APS Sensor Static Jam.
005-915 DADF No. 1 APS Sensor Static Jam.
005-916 DADF No. 2 APS Sensor Static Jam.
005-917 DADF No. 3 APS Sensor Static Jam.
005-918 DADF Invert Sensor 2 Static Jam.
005-919 DADF Tray Lift Up Fail (Document Set).
005-940 DADF No Original Fail.
005-941 DADF Not Enough Document.
005-942 DADF Tray Stack Over Fail.
010-311 Fuser Heat Roll STS-1 Disconnection Fail. It was detected that fuser heat roll STS-1 disconnected.
010-319 Fuser NC Sensor Differential Amp Fail.
010-320 Heat Roll Over Heat Fail.
010-321 Fuser Nip Fail.
010-322 Fuser NC Center Sensor Disconnection Fail. (Fuser Temperature Sensor Fail).
010-323 Fuser Rear Sensor Disconnection Fail. (Fuser Temperature Sensor Fail).
010-324 Fuser NVM Fail.
010-326 Wait Heat Roll Fuser On Time Fail.
010-327 Standby Heat Roll Fuser On Time Fail.
010-330 Fuser Motor Fail.
010-360 An error occurred. C P F POPO - at least 60 seconds
010-361 An error occurred. C P F POPO - at least 60 seconds
010-362 An error occurred. C P F POPO - at least 60 seconds
010-363 An error occurred. C P F POPO - at least 60 seconds
010-364 An error occurred. C P F POPO - at least 60 seconds
010-365 An error occurred. C P F POPO - at least 60 seconds
010-367 An error occurred. C P F POPO - at least 60 seconds
010-368 An error occurred. C P F POPO - at least 60 seconds
010-369 An error occurred. C P F POPO - at least 60 seconds
010-370 An error occurred. C P F POPO - at least 60 seconds
010-371 Heat belt STS Center Disconnection Fail. C P F POPO - at least 60 seconds
010-372 An error occurred. C P F POPO - at least 60 seconds
010-373 An error occurred. C P F POPO - at least 60 seconds
010-374 An error occurred. C P F POPO - at least 60 seconds
010-375 An error occurred. C P F POPO - at least 60 seconds
010-376 An error occurred. C P F POPO - at least 60 seconds
010-377 An error occurred. C P F POPO - at least 60 seconds
010-378 An error occurred. C P F POPO - at least 60 seconds
010-379 An error occurred. C P F POPO - at least 60 seconds
010-380 An error occurred. C P F POPO - at least 60 seconds
010-381 An error occurred. C P F POPO - at least 60 seconds
010-382 An error occurred. C P F POPO - at least 60 seconds
010-398 An error occurred. C P F POPO - at least 60 seconds
010-420 Fuser Assembly Life Near End.
010-421 Fuser Assembly Life End.
012-112 Finisher Interface Entrance Sensor ON.
012-113 Booklet In Sensor ON Jam.
012-114 Booklet In Sensor OFF Jam.
012-115 Booklet Folder Roll Exit Sensor ON Jam.
012-125 Gate Sensor ON JAM: Finisher.
012-132 Finisher Transport Entrance Sensor ON Jam (Long).
012-142 Buffer Path Sensor ON Jam A.
012-151 Compile Exit Sensor OFF Jam.
012-152 Compile Exit Sensor ON Jam A.
012-161 Set Eject Jam.
012-162 Finisher Interface EXIT. Sensor ON Jam.
012-171 Top Tray Exit Sensor ON Jam A.
012-172 Top Tray Exit Sensor OFF Jam A.
012-180 Booklet Folder Roll Exit Sensor OFF Jam.
012-211 Stacker Tray Fail. O POPO - at least 60 seconds
012-212 Stacker Tray Upper Limit Fail. O POPO - at least 60 seconds
012-213 Stacker Tray Lower Limit Fail. O POPO - at least 60 seconds
012-221 Tamper Home Sensor ON Fail. O POPO - at least 60 seconds
012-223 Tamper Home Sensor OFF Fail. O POPO - at least 60 seconds
012-224 Rear Tamper Home Sensor OFF Fail. O POPO - at least 60 seconds
012-225 Booklet Tamper F Home Sensor ON Fail. O POPO - at least 60 seconds
012-226 Booklet Tamper F Home Sensor OFF Fail. O POPO - at least 60 seconds
012-227 Booklet End Guide Home Sensor OFF Fail. O POPO - at least 60 seconds
012-228 Booklet End Guide Home Sensor ON Fail. O POPO - at least 60 seconds
012-229 Booklet Tamper R Home Sensor ON Fail. O POPO - at least 60 seconds
012-230 Booklet Tamper R Home Sensor OFF Fail. O POPO - at least 60 seconds
012-231 Finisher malfunction O POPO - at least 60 seconds
012-232 Finisher malfunction O POPO - at least 60 seconds
012-233 Finisher malfunction O POPO - at least 60 seconds
012-234 Finisher malfunction O POPO - at least 60 seconds
012-241 Finisher malfunction O POPO - at least 60 seconds
012-242 Finisher malfunction O POPO - at least 60 seconds
012-243 Booklet Knife Home Sensor ON Fail. O POPO - at least 60 seconds
012-244 Finisher malfunction O POPO - at least 60 seconds
012-246 Booklet Stapler Fail (The Booklet Maker is not fully inserted completely into the Finished) O Completely insert the Booklet Maker into the Finished, and POPO
012-247 Side Regi Sensor OFF Fail. O POPO - at least 60 seconds
012-249 Finisher malfunction O POPO - at least 60 seconds
012-252 Finisher malfunction O POPO - at least 60 seconds
012-253 Finisher malfunction O POPO - at least 60 seconds
012-254 The sensor was activated because the paper being output to the Finisher was removed before the Center Tray (Right Middle Tray) lowered completely into position. Or, there is a foreign object under the Center Tray (Right Middle Tray). O Remove foreign object under the Center Tray (Right Middle Tray), and POPO - at least 60 seconds
012-255 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-256 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-257 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-258 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-260 Eject Clamp Up Sensor ON Fail. O POPO - at least 60 seconds
012-261 Booklet Knife Folding SNR Fail. O POPO - at least 60 seconds
012-262 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-263 Finisher Rear Tamper Home Sensor ON. O POPO - at least 60 seconds
012-264 Booklet Drawer Broken Fail. O POPO - at least 60 seconds
012-265 Booklet Knife Home Sensor OFF Fail. O POPO - at least 60 seconds
012-266 Booklet Compiler No Paper Sensor Fail. O POPO - at least 60 seconds
012-267 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-268 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-269 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-270 Top Offset Home Sensor ON Fail: Finisher. O POPO - at least 60 seconds
012-271 Top Offset Home Sensor OFF Fail: Finisher. O POPO - at least 60 seconds
012-281 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-282 Eject Clamp Up Sensor OFF Fail. O POPO - at least 60 seconds
012-283 Finisher Set Clamp Home Sensor ON Fail. O POPO - at least 60 seconds
012-284 Finisher Set Clamp Home Sensor OFF Fail. O POPO - at least 60 seconds
012-286 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-287 Center Tray (Right Middle Tray) malfunction O POPO - at least 60 seconds
012-291 Stapler Fail. O POPO - at least 60 seconds
012-295 Finisher Stapler Move Sensor On Fail. O POPO - at least 60 seconds
012-296 Finisher Stapler Move Sensor OFF Fail. POPO - at least 60 seconds
012-300 Finisher Eject Cover Open (Compiler Cover).
012-302 Finisher Front Door Interlock Open.
012-307 Booklet Drawer Set Fail.
012-320 Punch Home Sensor ON Fail.
012-321 Punch Home Sensor OFF Fail.
012-322 Puncher Move Home Sensor OFF Fail.
012-323 Puncher Move Home Sensor On Fail.
012-325 Side Regi Home Sensor On Fail.
012-330 Decurler Cam Home Sensor OFF Fail.
012-332 Decurler Cam Home Sensor ON Fail.
012-334 Download Mode Fail. C P F POPO - at least 60 seconds
012-335 Booklet Sub CPU Communication Fail.
012-900 Buffer Path Sensor Static Jam.
012-901 Finisher Paper Remains at H-Transport Entrance.
012-902 Finisher Paper Remains H-Transport Exit.
012-903 Compile Exit Sensor Static Jam.
012-905 Compile Tray No Paper Sensor Static Jam.
012-907 Top Tray Exit Sensor Static Jam.
012-920 Gate Sensor static JAM (to Top Tray) A: Finisher.
012-932 Gate SNR static JAM (to Stacker Tray) A.
012-934 Gate SNR static JAM (to Stacker Tray) C.
012-935 Finisher Paper Remains at Transport Entrance Sensor.
012-936 Paper Remain at Booklet In SNR A.
012-949 Finisher Punch DustBox Miss Set.
013-902 Booklet Compile No Paper Sensor Static Jam.
013-903 Booklet Folder Roll Exit Sensor Static Jam.
016-210 Software Option Fail (HDD Not Exist). O POPO - at least 60 seconds
016-211 Software Option Fail (System Memory Low Volume). O POPO - at least 60 seconds
016-212 SW Option Fail (Page Memory Low). O POPO - at least 60 seconds
016-213 SW Option Fail (Printer CARD Not Exist). O POPO - at least 60 seconds
016-214 An error occurred in the software. O POPO - at least 60 seconds
016-215 SW Option Fail (JPEG Board Not Exist). O POPO - at least 60 seconds
016-216 SW Option Fail (Ext Memory Not Exist). O POPO - at least 60 seconds
016-217 SW Option Fail (Controller ROM not Printer kit).
016-218 Because PS Kit is not installed, XDOD functions cannot be fulfilled.
016-219 License is required (Printer Kit).
016-220 S2X Unrecoverable Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-221 S2X Communication Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-222 S2X Self-Diag Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-223 SS2X SDRAM Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-224 S2X PCI Reg Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-225 S2X ROM Checksum Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-226 S2X IIT Connection Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-227 S2X DDR Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-228 S2X Image Processing Error (An error occurred in the document feeder). O POPO - at least 60 seconds
016-229 SW Option Fail (FCW-UI Not Exist). O POPO - at least 60 seconds
016-230 An error occurred in the software. O POPO - at least 60 seconds
016-231 The Image Extension Kit may be damaged, or may not be installed correctly. O POPO - at least 60 seconds
016-232 An error occurred during the initialization of the high compression board O POPO - at least 60 seconds
016-234 An error occurred in the Authentication feature of the machine O POPO - at least 60 seconds
016-235 An error occurred in the Authentication feature of the machine O POPO - at least 60 seconds
016-240 An error occurred in the document feeder. O POPO - at least 60 seconds
016-310 An error occurred. O POPO - at least 60 seconds
016-311 The scanner was not detected. F S M POPO - at least 60 seconds
016-312 An error occurred. F S M POPO - at least 60 seconds
016-313 An error occurred. F S M POPO - at least 60 seconds

016-314 An error occurred. F S M POPO - at least 60 seconds
016-315 NUT Interface Fail. F S M POPO - at least 60 seconds
016-316 Page Memory Not Detected.
016-317 Page Memory Broken-Standard. F S M POPO - at least 60 seconds
016-318 Page Memory Broken-Option.
016-320 A fatal error with doc conversion software was detected.
016-321 An error occurred. F POPO - at least 60 seconds
016-322 JBA Account Full. O POPO - at least 60 seconds
016-323 An error occurred. F S M POPO - at least 60 seconds
016-325 An error occurred. O POPO - at least 60 seconds
016-326 An error occurred. O POPO - at least 60 seconds
016-327 An error occurred. O POPO - at least 60 seconds
016-350 An error occurred. O POPO - at least 60 seconds
016-351 An error occurred. O POPO - at least 60 seconds
016-365 An error occurred. O POPO - at least 60 seconds
016-369 An error occurred. O POPO - at least 60 seconds
016-400 The username and password for 802.1x authentication does not match. O Confirm and correctly enter the username or password. If the error still not resolved, check whether the network environment is set correctly
016-401 The 802.1x authentication method cannot be processed. O Set the authentication method of the machine to the same method as set for the authentication server
016-402 The authentication connection timed out. O Confirm the network connection and switch setting of the authentication device physically connected to the machine via a network, and check whether it is connected to the machine correctly
016-403 The root certificate di not match. O Confirm the authentication server and store the root certicate of the server certificate of the authentication server into the machine. If you cannot acquire the root certificate of the server certificat, set [Server Certificate Verification] of [IEEE 802.1x Settings] to [Disabled] on the touch screen
016-404 An internal error occurred. O Intialize the certificate
016-405 An error occurred in the certificate stored in the machine. O Intialize the certificate
016-406 An errpr occurred in the certificate stored in the amchine. Intialize the certificate
016-450 SMB Host Name Duplicated (The SMB host name already exists). O Change the host name
016-453 Updating of the IPv6 address and host name for the DNS server failed. O Check whether IP address of the DNS server is set correctly
016-454 DNS Renewal Failure of Dynamic (Unable to retrieve the IP address from DNS). O Confirm the DNS configuration and IP address retrieve setting
016-455 SNTP Server Time Out (Connection to the SNTP server timed out. O Confirm the network cable connection and the IP address of the SNTP server are correct
016-456 SNTP Time Asynchronous (Received a message from the SNTP server stating that the server is not synchronized with the standard time source. O Confirm the SNTP server settings
016-461 When [Assurance Level] under the [Transfer Image Log] is set to [High], you may not able to create a new job because of a restriction resulting from the congestion of un-fowarded image logs. O Confirm the status of the server managing the image logs and network status, and eliminate the source obstructing image log forwarding to the image log server / Confirm the fowarding settings, and then fowared all un-fowarded logs / Change [Assurance Level] to [Low]. In this case, the image logs may not be fowarded and may be deleted successively. When using the Image Log Kit (Adobe PostScript), POPO - at least 60 seconds
016-503 SMTP Server Address Resolution Fail (Unable to resolve the SMTP serve name when sending e-mail). M Check on CentreWare Internet Services (CWIS) whether the SMTP serve settings are correct. Also, confirm whether the DNS server settings are correct
016-504 POP Server Address Resolution Fail (Unable to resolve POP3 server name when sending e-mail). M Check on CentreWare Internet Services (CWIS) whether the POP3 serve settings are correct. Also, confirm whether the DNS server settings are correct
016-505 POP Authentication Fail (Unable to log into the POP3 server when sending e-mail). M Check on CentreWare Internet Services (CWIS) whether the username and password used on the POP3 server are correct
016-506 Unable to write the image log because imahe log storage space is insufficient on the machine. O Execute the job again. If the error still is not resolved, delete unnecessary image logs / Change [Assurance Level] for image logs to [Low]. In this case the contect of the logs is not secured
016-507 When using the Image Log Control feature, failed to forward the image log to the server. O Either set the fowarding rule fo image logs from the server to the machine, or set [Transfer Image Log] to [Disabled]
016-508 When using the Image Log Control feature, failed to forward the image log to the server. O Set the fowarding rule for image logs from the server to the machine
016-509 When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. O Either set the fowarding rule fo image logs from the server to the machine, or set [Transfer Image Log] to [Disabled]
016-510 When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. O Set the fowarding rule for image logs from the server to the machine
016-511 When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. O Confirm the forwarding rule for image logs from the server to the machine
016-512 When using the Image Log Control feature, failed to forward the image log to the server because the fowarding rule for image logs from server to the machine has not been set. O Confirm the forwarding rule for image logs from the server to the machine
016-513 An error occurred in connecting to the SMTP server. S The SMTP server or network may be overloaded. Wait for a while, and then execute the operation again
016-514 An error occurred during processing of an XPS document. P If an error occurred while printing from a drive which support XPS, print from the application using another print driver (PCL etc). If an error occurred while direct printing an XPS document (such as ContentsBridge Utility, E-mail, and Media Print-Text), print using the print driver (PCL etc), from XPS Document Viewer
016-515 There was insufficient memory during processing of an XOS document, P Set [Image Quality] to [Standard] / Increase the amount of memory / Print using the print driver 9PCL etc) from XPS Document Viewer
016-516 The Print Ticket included in the XPS document includes an invalid description or a print setting not supported by the machine. P Check whether there is a problem with the method of using the application that sent the print job, or with the content of the print instruction. If your application usage and print instruction are corretc, check with the application manufacturer that sent the print job for operations of the application, not with Fuji Xerox
016-517 There is an error in the contemt described in the PostScript file. P Print with the PostScript driver. Furthermore, modify ProcessColorModel described in the PostScript file so that the color mode does not change
016-518 PS booklet and WaterMark were specififed at the same time. O Specifying a combination of PS booklet and WaterMark/UUID is not possible. Cancel one of them
016-519 The number of pages reached the maxium number of pages specified and the print job is terminated. O Have your system administrator change the maximum limit or printable pages
016-520 An error occurred in the high compression hardware. O Execute the operation again. Also change the output file format and color mode. If the problem is not resolved, switch off the machine power, make sure that the touch screen is blank, and then switch on the machine power. And then perform the above operation again. If the error still is not resolved, contact our Customer Support Center
016-522 LDAP server SSL authentication error. Unable to acquire an SSL client certificate. S The LDAP server is requesting an SSL client certificate. Set an SSL client certificate on the machine
016-523 LDAP server SSL authentication error. The server certificate data is incorrect. S The machine cannot trust the SSL certificate of the LDAP server. Register the root certificate for the LDAP server's SSL certificate to the machine
016-524 LDAP server SSL authentication error. The server certificate will expire soon. S Change the SSL certificate of the LDAP server to a valid one. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on the machine; however, note that selecting this option does not ensure the validity of the LDAP server
016-525 LDAP server SSL authentication error. The server certificat has expired. S Change the SSL certificate of the LDAP server to a valid one. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on the machine; however, note that selecting this option does not ensure the validiy of the LDAP server
016-526 LDAP server SSL authentication error. The server name does not match the certificate. S Set the same LDAP server address to the machine and to the SSL certificate of the LDAP server. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on the machine; however, note that selecting this option does not ensure the validity of the LDAP server
016-527 LDAP server SSL authentication error. This is an SSL authentication internal error. S An error occurred in the software. Escalate case to TSC
016-529 An error occurred when connecting to the Remote Download server. There was no response from the server within the specified time (60 seconds). O Confirm the network connection. Check whether the Remote Download server is correctly set on the network
016-533 Kerberos server authentication protocol error. O The time difference between the machine and the Kerberos server exceeded the clock skew limit value set on the Kerberos server. Check whether the clocks on the machine and Kerberos server are correctly set. Also check whether the summer time and the time zone are correctly set on the machine and Kerberos server
016-534 Kerberos server authentication protocol error. O The domain set on the machine does not exist on the Kerberos server, or the Kerberos server address set on the machine is invalid for connection. Check whether the domain name and the server address have been correctly set on the machine. For connection to Windows 2000 or Windows 2003 server, specify the domain name in uppercase
016-535 The specified file does not exist on the Remote Download server. O Confirm the file
016-536 An error occurred when accessing the DNS prior to connecting to the Remote Download server. O Confirm the connection with the DNS. Also check whether the Remote Download server name is registered to the DNS
016-537 Could not connect to the Remote Download server. The port of the destination Remote Download server is not open. O Confirm the port in the network settings
016-538 An error occurred when writing the remote download file to the hard disk. The file obtained from the Remote Download server could not be written to the hard disk. O Confirm the amount of available space, and delete files that are no longer required. Alternatively, replace the hard disk
016-539 Kerberos server authentication protocol error. O An error occurred in the software. Escalate case to TSC
016-543 The specified domain was deleted fromt the Authentication Agent. O Select [Refresh] on the [Domain] screen, and update the domain information, or add the domain to the Authentication Agent
016-545 The specified domain was deleted fromt the Authentication Agent. O Adjust the times of the computer of the active directory and the computer on which the Authentication Agent is installed. Also, if the Windows Time Service of the computer on which the Authentication Agent is installed has stopped, start the service
016-546 A local user tried to obtain information of another user. O Contact TSC
016-548 The machine is not registered in the Authentication Agent. O Register the machine in the Authentication Agent
016-553 The Authentication Agent does not support the interface version of the machine. O You must upgrade the Authentication Agent's version. Check whether the machine supports the Authentication Agent to being upgraded
016-554 The login name and password used for domain user authentication of the Authentication Agent is invalid. O Correctly set the login name and password used for domain user authentication of the Authentication Agent
016-555 Connection to the Authentication Agent to the database or the active directory timed out. O Check whether you can connect from the Authentication Agent to the database or the active directory
016-556 Connection to the Authentication Agent to the database timed our because of an overload. O Because the service is overloaded, wait for a while, and then execute authentication again. If the error still is not resolved, check the Authentication Agent
016-557 Authentication Agent internal error occurred. O Check the Authentication Agent
016-558 The machine received an unknown error from the Authentication Agent. O Escalate case to TSC
016-559 A remote download parameter error occurred. An invalid valie is set for essential system data. O Confirm settings for essential system data
016-560 A communications error occurred between the machine and the Authentication Agent. O Check whether the network cable is connected, and confirm the settings of the Authentication Agent. Also, print a Configuration Reportm and if the DNS address of the server is set to "Server Name / IP Address" for "Authentication Agent", check whether DNS is enabled
016-562 Multiple entries containing the same smart card information were found in the guest database of Active Directory or Authentication Agent. O Correct the guest database entries of Active Directory or Authentication Agent so that they do not contain the same smart card information
016-563 The job cannot continue because there is insufficient memory for the Image Extention Kit. O Select Standard for the image quality. If the error still is not resolved, escalate case to TSC
016-564 Failed to authenticate the Remote Download server. O Confirm the login name and password to access the Remote Download server. If the error still is not resolved, escalated case to TSC
016-569 Authentication Agent error. O Escalate case to TSC
016-570 Unable to print because of insufficient memore for job tickets. P Increase the size of memory for job tickets in [Job Ticket Memore] of [Print Service Settings] in [Tools], then POPO - at least 60 seconds
016-571 Unable to print because the content of the job ticket is incorrect. P Check whether there the print settings are correct, correct the print settings, and then send the print job again
016-572 Unable to print because the paper attribute specified for the job ticket is for paper (paper size, paper quality, or paper color) that cannot be used on this machine. P Check whether the paper specified for printing can be used by this machine
016-573 Unable to print becayse the content of the job ticket is incorrect. P Check whether the print drive is correctly installed on the computer that specified printing, whether the operating confitions are satisfied, and whether the driver is one that can be used with this machine
016-574 The machine failed to transfer data using FTP of ths Scan to PC service because the host or server name of the FTP server could not be resolved when accessing the DNS server. S Confirm the connection to the DNS server. Check whether the FTP server name is registered correctly on the DNS server
016-575 The machine failed to transfer data using FTP of the Scan to PC service because the DNS server address was not registered on the machine. S Specify the correct DNS server address. Or, specify the destination FTP server by using its IP address
016-576 The machine failed to transfer data using FTP of the Scan to PC service because it could not connect to the FTP server. S Ensure that both the destination FTP server and the machine are available for network communications, by checking the following confitions:
1) The IP address of the server is set correctly
2) The network cables are plugged securely
016-577 Unable to connect to the FTP service of the destination server. S Take one of the following measures:
1) Check whether the FTP service of the server is activated
2) Check whether the FTP port number of the server is correctly registered on the 
016-578 The machine failed to transfer data using FTP of the Scan to PC servuce because of unsuccessful login to the FTP server. S Check whether the login name (user name) and password are correct
016-579 The machine failed to transfer data using FTP of the Scan to PC service because the scanned image could not be saved in the FTP server after connection. S Check whether the FTP server's save location is correct
016-580 The machine failed to transfer data using FTP of the Scan to PC service because the file or folder name on the FTP server could not be retrieved after connection. S Confirm the access privilege for the FTP server
016-582 The machine failed to transfer data using FTP of Scan to PC service because files could not be created on the FTP server after connection. S (1) Check whether the specified file name can be used in the save location. (2) Check whether enough space is available in the save location
016-584 The machine failed to transfer data using FTP of the Scan to PC service because folders could not be created on the FTP server after connection. S (1) Check whether the specified folder name can be used in the save location. (2) Check whether the same folder exists in the save location. (3) Check whether enough space is available in the save location
016-585 The machine failed to transfer data using FTP of the Scan to PC service because files could not be deleted on the FTP server after connection. S Confirm the access privilege for the FTP server
016-587 The machine failed to transfer data using FTP of the Scan to PC service because folders could not be created on the FTP server after connection. S Confirm the access privilege for the FTP server
016-588 The machine failed to transfer data using FTP of the Scan to PC service because folders could not be created on the FTP server after connection. S Check whether enough space is availabe in the save location
016-589 The machine failed to transfer data using FTP of the Scan to PC service because the data could not be read from the FTP server after connection. S Confirm the access privilege for the FTP server
016-593 The machine failed to transfer data using FTP of the Scan to PC service because an internal error occurred after connection to the FTP server. S Execute the operation again. If the error still is not resolved, escalate case to TSC
016-594 The machine failed to transfer data using FTP of the Scan to PC service because a network error occurred. S Execute the operation again. If the error still is not resolved, escalate case to TSC
016-595 The machine failed to transfer data using FTP of the Scan to PC service because a network error occurred. S Execute the operation again. If the error still is not resolved, escalate case to TSC
016-598 The size of an email page exceeds the maximum message size because of page splitting. O Take one of the following measures:
1) Reduce the file size for [Quality / File Size]
2) Increase the value for [Maximum Split Count]
016-599 The size of an email page exceeds the maximum message size because of page splitting. O Take one of the following measures:
1) Reduce the file size for [Quality / File Size]
2) Increase the value for [Maximum Split Count]
016-600 KO Authentication Locked.
016-601 Illegal Access Detection.
016-647 With APS selected or with APS set up, there were no trays loaded with paper sizes for Auto Paper Selection.
016-648 Job with Booklet selected was discontinued because it had a cover with an image, a divider, or a blank page.
016-700 The job was suspended because the number of the digits for the Secure Print or Charge Print passcode set on the print driver was less than the valie specified in [Minimum Passcode Length for Stored Job] on the machine. P On the print driver, set the passcode string equal to or longer than the value specified in [Minimum Passcide Length for Stored Job]
016-701 Out of ART EX Memory.
016-702 Out of Page Buffer (Unable to process print data because of insufficient print page buffer). P Take one of the following measures:
1) Set [Image Quality] to [Standard]
2) Increase the print page buffer size
3) Add memory
016-703 Email to Invalid Box (The machine received email which specified an invalid folder number). F M For errors occurred during fax or internet fax transmission, escalate case to TSC
For errors occurred during email/fax/internet fax reception:
~ Register the specified folder number, and request the sender the email/fax/internet fax again
~ Reguest the sender to send to an available folder
016-704 Mailbox is Full (The folder is full, and the hard disk capacity is insufficient). O Delete unnecessary file from the folder, and save the file
016-705 1) You have specified the machine for folder registry for the scanned document. However, the Scanner kit (optional) is not installed. 1) Press the <Service Home> button, and check whether [Scan to PC] is displayed. If [Scan to PC] is displayed, then check whether the scanned document can be stored in a folder. If unable to store it in the folder, install the Scanner Kit (optional)
2) You have not used the print driver for the machine. 2) Use the appropriate print driver for machine
3) The machine received a Secure Print, Print Stored File, Charge Print, or Private Charge Print job with no HDD Extention Kit installed. 3) Check whether the HDD Extension Kit is installed on the machine
If the hard disk is not installed:
~ If you do not need the feature, select [Not Installed] under [Hard Disk] on the [Options] tab of the print driver
~ If you need to use the feature, install the HDD Extension Kit
If the hard disk is installed:
~ Select [Installed] under [Hard Disk] on the [Option] tab of the print driver
016-706 Max. user number exceeded (The hard disk space is insufficient because the number of Secure Print users exceeded the maximum limit. P Delete unnecessary files from the machine, and delete unnecessary Secure Print users
016-707 Sample Print fail (Unable to print with the Sample Set feature because a HDD Extension Kit is not installed or is defective). P To use the Sample Set feature, the HDD Extension Kit must be installed. If the HDD Extension Kit is defective, escalate case
016-708 HD Full by Annotation/Watermark Image (Unable to annotate because insufficient hard disk space). C Delete unnecessary data from the hard disk to free up disk space
016-709 ART EX Command Error.
016-710 Delayed Print fail (Unable to register the Delayed Print document because of hard disk malfunction). P Escalate case
016-711 Tried to send data whose size is over the system data upper limit (The upper limit for the email size has been exceeded). M O Take one of the following measure, and then try sending the mail again:
~ Reduce the number of pages of the document
~ Lower the resolution of [Resolution]
~ Reduce the magnification with [Reduce/Enlarge]
~ Ask your system administrator to increase the value set for [Maximum Total Data Size]
~ For color scanning, set [MRC High Compression] to [On] under [File Format]
016-712 Under PANTHER Capacity (l-Formatter) (Unable to process the document because the specified scan area is too small). S Increase the resolution of scan area
016-713 Security Box Password Error (The passcode entered does not match the passcode set on the folder). O Enter the correct passcode
016-714 Security Box is not enabled (The specified folder does not exist). O Create a new folder or specify an existing folder
016-716 TIFF data overflow (Unable to spool TIFF because insufficient hard disk space). P Delete unnecessary files and users from machine
016-717 Unable to create a Transmission Report - Job Undelivered or a Transmission Report because the transmission result information required for creating the report is not stored in the machine's memory. F Take one of the following measure:
~ Execute the jobs for large size internet fax documents (about 2GB) by splitting each document to minimize memory of HDD usage
~ If many scan or internet fax documents are being processed, wait until the jobs are completed to execute a new job
~ After completing the job that you want to confirm in a report, do not execute 200 or more jobs before printing the report
016-718 Out of PCL6 memory (Unable to process the PCL print data because of insufficient print page buffer). P Reduce the resolution, or cancel 2 side printing or N up feature, and then print again
016-719 Out of PCL Memory (Unable to process the PCL print data because of insufficient page buffer). P Increase the size of the print page buffer
016-720 PCL command error (An invalid command is included in PCL print data). P Confirm the print data and try printing again
016-721 1) Printing was instructed by Auto Paper selection when [Paper Type Priority] is set to [Auto Paper Off] for all paper in the [Common Service Settings]. P O 1) When printing by the Auto Paper selection, set one of the paper types to other than [Auto Paper Off] in [Paper Type Priority]
2) ESC/P-K command error. 2) Confirm the print data
016-722 Job cancel by staple position NG (Staple position specified is not supported by the machine, or the paper size specified is not supported by finisher). P Confirm the staple position and paper size, and try printing again
016-723 Job cancel by punch position NG (The punch position is not supported by the machine, or the paper size specified is not supported by the finisher). P Confirm the punch position and the paper size, and try printing again
016-724 Complex position error of staple and punch (The specified staple and and punch position combination is unsupported). P Specify the staple and punch positions on the same side, and try printing again
016-725 A scanned document stored in a folder was to be sent by fax using Job Flow feature, but the file in the folder could not be converted to fax data. Do not use the Job Flow feature. Simply scan the document from the machine's [Fax] screen to send it by fax
016-726 PDL Auto Switch Fail (Unable to automactically select a printer language even though the Print mode is set to [Auto]. Probable causes as follow: P
1) PostScript data was sent with no Adobe PostScript 3 Kit (optional) installed. 1) Adobe PostScript 3 Kit must be installed
2) A PDF file was sent directly to the machine using LPR with the Adobe PostScript 3 Kit installed and no hard disk installed. 2) A hard disk must be installed
016-727 A print job was cancelled without storing a file into a folder because the file was destermined as not containing any pages. P The file could not be stored into the folder because the machine determined the the print file as not containing any pages. Disable [Skip Blank Pages] on the [Advanced] tab on the print driver, or add text to the file if the file is blank
016-728 Unsupported TIFF Data (An unsupported tag is included in the TIFF file). P Confirm the print data
016-729 TIFF data size too big (Unable to print because the number of colours of the resolution of the TIFF file exceeds the allowed range). P Change the number of colors or resolution for the TIFF file, and execute the operation again
016-730 Unsupported ART command.
016-731 Invalid TIFF data (Unable to print TIFF data because it was interrupted). P Retry printing
016-732 Form not registered (The form specified by emulation has not been registered at host side). P Resend the form data
016-733 Destination address resolution error. S M
1) Unable to obtain the IP address (the string after "@" in the destination email address) when email is set. 1) Confirm the email address
2) DNS server was unable to resolve the internet address (the string after "@") by the DNS server when email is sent. 2) Confirm the DNS server address
016-734 Simple Transmission report invocation error.
016-735 Updating job template (Attempted to print [Job templat S O Retry printing after waiting for awhile
016-736 Remote directory lock error. Lock directory creation failed.
016-737 Remote lock directory remove error.
016-738 PS Booklet Print Output Paper Size is illegal (Unspoorted paper size was specified when specifying booklet creation with PostScript (optiona). P Specify a paper size supported for booklet creation, and try printing again
016-739 Mismatch between PS Booklet Doc and Output Paper (Used an unsupported combination of dcoument size and paper size when specifying booklet creation with PostScript (optional). P Specify a combination of document size and paper size supported for booklet creation, and try printing again
016-740 PS Booklet Output Tray is incorrect (Used of an unsupported paper tray when specifying booklet creation with PostScript (optional). P Specify a paper tray supported for booklet creation, and try printing again
016-741 An error occurred during the update process of the machine. O POPO - at least 60 seconds
016-742 An error occurred during the update process of the machine. O POPO - at least 60 seconds
016-743 An error occurred during the update process of the machine. O POPO - at least 60 seconds
016-744 An error occurred during the update process of the machine. O POPO - at least 60 seconds
016-745 An error occurred during the update process of the machine. O POPO - at least 60 seconds
016-746 Unsupported PDF file (An unsupported feature is included in the received PDF). P Print using a print driver
016-747 The memory become insufficient when using the Repeat Image feature and the Annotations features simultaneously. C Increase the annotation image size / Reduce the use of repeat image / Increase memory
016-748 HD full (Unable to print because of insufficient hard disk space). C P F O Reduce the number of print pages by dividing the print data or by pringint one copy at a time when printing multiple copies
016-749 JCL Syntax Error. P
1) The printer language received from the print driver is unsupported by this machine. 1) Use the machine's print driver for printing. If the error is still not resolved, escalate case to TSC
2) The printer language of the document received from the remote machine is unsupported by this machine. 2) Request the sender to send internet fax documents using printer language supported by this machine
016-750 The machine received a PDF and a printing job ticket from an application (such as ContentsBridge) that allows direct transmissions of PDFs, but the printing job ticket data had a grammar pr print instruction unsupported by the machine. Check whether you are correclt using the application (such as ContentsBridge) and whether the print instruction was correct. If you application and print instruction are correct, check with the application manufacturer that sent the print job for operations of the application. If the error still is not resolved, have the Configuration Report, the Job History Report, and print data with the printing job ticket ready, escalate to TSC
016-751 PDF Error. P
1) During the PDF Bridge processing, a syntax or parameter error occurred, an undefined command was used, and a PDF file was damaged. 1) Use the print drive to print the document
2) When [Print Processing Mode (408)] for the PDF Direct Print feature has been set to [PS (1)], memory is insufficient. 2) Use the print drive to print the document / increase PostScript memory
016-752 PDF short of memory (Unable to process fpr PDF Bridge because of insufficient memory space). P Change the [Image Quality] setting from [High Resolution] to [High Quality], or from [High Quality] to [Standard]. Or, add memory
016-753 PDF password mismatched (The password entered does not match that of the PDF file). P Set the correct password on ContentsBridge
016-754 PDF LZW not installed.
016-755 PDF print prohibited (Attempted to process print-protected PDF file). P Cancel the prin protection using Adobe Reader, and try printing again
016-756 Auditron-Prohibit service (Do not have permission to use the device). O Consult system administrator
016-757 Auditron-lnvalid user (The passcode is incorrect). O Enter the correct passcode
016-758 Auditron-Disabled function (The division does not have permission to use the device). C P F S Consult system administrator
016-759 Auditron-Reached limit (The number of pages reached the maximum number of pages for this service). C P S Consult system administrator
016-760 PS Decompose failure (An error occurred during PostScript (optional) processing). P Set [Image Quality] to [High Speed] / [Increase PostScript memory
016-761 FIFO empty (An error occurred during image processing). P Set [Image Quality] to [Standard] and execute the operation again. If the error still is not resolved, set [Print Page Mode] to [On]
016-762 Print LANG not installed (The specified printer language is not installed on the machine). P For [Parallel] and [USB] in [Print Mode] under [Port Settings], specify correct printer language
016-763 Unable to connect to the POP server. M Confirm the POP server IP address set on the machine
016-764 SMTP server connect error (Unable to connect to the SMTP server). M Consult the SMTP server administrator
016-765 SMTP server HD full (Unable to send the e-mail because the hard disk on the SMTP server is full). M Consult the SMTP server administrator
016-766 SMTP server file system error (An error occurred on the SMTP server). M Consult the SMTP server administrator
016-767 Invalid e-mail address (Unable to send the e-mail because the address is not correct). M Confirm the address, and try sending again
016-768 Invalid sender address (Unable to connect to the SMTP server because the machine's mail address is incorrect). M Confirm the machine's mail address
016-769 SMTP server unsupported DSN (The SMTP server does not support delivery receipts). M Send e-mail without setting delivery receipts (DNS)
016-770 Direct fax is restrcited. F Cosult system administrator whether Direct Fax is available. If it is available, escalate case to TSC
016-771 Scan Data Repository ERR.
016-772 Scan Data Repository ERR.
016-773 Invalid IP Address.
016-774 HD Full-Compression Convert (Unable to process compression conversion because of insufficient hard disk space). F S O Delete unnecessary data from the hard disk to free up disk space
016-775 HD Full-Image Convert (Unable to process image conversion because of insufficient hard disk space). F S O Delete unnecessary data from the hard disk to free up disk space
016-776 Image Convert ERR ( An error occurred during image conversion processing). F S O For errors occurring when fowarding with Store to Folder or Internet Fax:
~ The image coversion processing for the part of the data may be completed. Retrieve each converted page from the folder using CWIS
For errors occurring after instructing encryption or signature using a certificate:
~ Check whether the certificate is valid
~ Set the correct date and time on the machine
016-777 HD access ERR-lmage convert (A hard disk error occurred during image processing). O The hard disk may be defective
016-778 HD Full-Scan Image Convert (The conversion processing of the scanned image was interrupted because of insufficient disk space). S Delete unnecessary data from the hard disk to free up disk space
016-779 Scan image conversion error (An error occurred during scanned image conversion processing). S Retry scanning. If using large-size paper such as A3 with [Resolution] set to [600 dpi], specify [Resolution] to [400 dpi] or lower in [Layout Adjustment]. If the error still it not resolved, escalate case to TSC
016-780 HD access ERR-lmage convert (A hard disk error occurred during scanned image conversion processing). S The hard disk may be defective
016-781 Scan server connect ERR (Unable to connect to the SMTP server). S
~ Unable to establish a connection between the machine and the server. ~ Check whther the network cables are plugged in securely
~ Although the connection between the machine and the server has been established, ASCII characters are not used for the hsot name specified on the machine. ~ Enter the host name using ASCII characters in [Tools] > [Connectivity & Network Setup] > [Machine's Email Address / Host Name]
016-782 Scan Server Login ERR.
016-783 Invalid server path.
016-784 Server Write ERR.
016-785 Server HD Full.
016-786 HD Full-Scan write ERR (When using the Scan feature, the machine could not write the file to the hard disk). S Take one of the following measure:
1) POPO - at least 60 seconds
2) Load paper on the paper tray as necessary
3) If the error occurs when senfing an e-mail, take one of the following measures:
~ Lower the resolution
~ Reduce the size
~ Reduce the number of pages, and divide the job into several e-mails to send
~ Send the job by setting [Color Scanning] to [Black & White]
016-787 Invalid Server IP ADD.
016-788 Retrieve to browser failed (Failed to retrive a file from web browser). O Take one of the following measures, and then execute the operation again:
~ Reload the browser page
~ Restart the browser
~ POPO - at least 60 seconds
016-789 HD Full-Job Memory.
016-790 Unable to send an e-mail with Split Send because of exceeding the macimum number of splits allowed. M Take one of the following measures:
~ Reduce the file size for [Quality / File Size]
~ Increase the value for [Maximum Split Count]
016-791 File Retrieve Fail.
016-792 Specified job not found (Failed to acquire the specified job history when printing a Job Report). O The specified job history does not exist
016-793 MF I/O HD full (Free space is insufficient on the hard disk). O Either delete unnecessary data from the hard disk to free up disk space, or initialize the hard disk
016-794 Media Reader: Media not Insert (Media is not inserted correctly). O Check whether the media is inserted correctly
016-795 Media Reader: Format Error (An error occurred when reading the data on the media). O On a computer, confirm the content recorded on the media
016-796 Document insert operation error (An error occurred when reading the data on the media). O On a computer, confirm the content recorded on the media
016-797 Media Reader: Image File Read Error (An error occurred when reading the data on the media). O On a computer, confirm the content recorded on the media
016-798 No Trust Marking option (Unable to print a document because a hard disk is not installed). P Escalate case to TSC
016-799 Print instruction fail (An invalid print parameter included). P Check the print data and options, and try printing again
016-940 With Duplex Output selected, a size difference between side 1 and side 2 was detected.
016-941 With Booklet selected, mixed-in-size/orientation pages with images were detected.
016-942 After a duplexed page was deleted, a size difference between side 1 and side 2 was detected.
016-943 After a document or divider was inserted, a size difference between side 1 and side 2 was detected.
016-944 Documents were merged, including the cover with an image, or a document with a divider.
016-945 A document unavailable for duplex print was inserted after a document available for Duplex was inserted.
016-946 A document or a divider was inserted after the cover or divider page.
016-949 The user inserted a documnet different in size/orientation from the page to be processed.
016-981 A failure in access to HDD (The Store to Folder, Scan to Fax, Charge Print, Secure Print, Sample Print, Delay Print, or other features failed because of insufficient hard disk space. P F S O Take one of the following measures:
~ Lower the resolution
~ Reduce the number of pages, and divide the job into several print jobs
~ Delete unnecessary files from Secure Print, Sample Print, or Delay Print files
016-982 HDD access error 2 (An error occurred because of insufficient hard disk space). O Delete unnecessary data from the hard disk to free up disk space
016-985 Data Size Over Flow (Scan to Email).
018-400 Although IPSec is enabled, the IPSec settings are inconsistent. O Remove the inconsistency of the IPSec settings, and enable IPSec again
~ Although [Authenticate by Preshared Key] is set in [IKE Authentication Method], a passcode is not set ~ When [Authenticate by Preshared Key] is set in [IKE Authentication Method], set the passcode
~ Although [Authenticate by Digital Singature] is set in [IKE Authentication Method], an IPSec certificate is not set ~ When [Authenticate by Digital Singature] is set in [IKE Authentication Method]. Set an IPSec certificate
018-502 The machine failed to transfer data using SMB of the Scan to PC service because computers allowed to login are restricted. S Confirm the property information for the specified user, and check whether computers allowed to login to the server are restricted
018-505 If an error occurred during SMB authentication, the probably causes are follows: O Take one fo the following measures, and execute the operation again:
~ Authentication failed because of the incorrect username or incorrect password ~ Confirm the username and password with your network administrator
~ The time on the SMB server and on the machine does not match (This may occur when Window Server 2003 is used). ~ When using Windows Server 2003, be sure to match the time set on the SMb server and the machine
~ When the destination computer is Macintosh, the specified user has not been registered as a user who is permitted to use Windows Sharing. ~ When the destination computer is Macintosh, specify a user who is permitted to use Windows Sharing
If an error occurred during data transferring via SMB of the Scan to PC service, the probably causes are as follows: If you have forgotten the password, reset the password as follows:
~ Login to the SMB server failed while transgerring the scanned image because of the incorrect username or incorrect password. 1) Select [Start] > [Programs] > [Administrative Tools] > [Active Directory Users and Computers] on the Active Directory domain controller where the user information is set
~ The time on the SMB server and on the machine does not match (This may occur when Window Server 2003 is used). 2) Display the user information by selecting [Server] > [Domains] > [Users] from the left side frame of the [Active Directory Users and Computers] window
~ When the destination computer is Macintosh, the specified user has not been registered as a user who is permitted to use Windows Sharing. 3) Right-click the appropriate user fromt eh right side frame of the [Active Directory Users and Computers] window, and then select [Reset Password]
018-543 The machine failed to transfer data using SMB of the Scan to PC service because one of the following problems: S Confirm the specified shared name, and set the name correctly
~ The specified shared name does not exist on the server.
~ Invalid characters are used in the specified shared name.
~ When server is MAC, the specified shared name may not have an access right.
018-547 The machine failed to transfer data using SMB of Scan to PC service because of the users logging into the SMB server exceeded the limit when logging into the SMB server. S Take one fo the following measures:
~ Confirm how many user can access the shared folder
~ Check whether the number of login users have exceeded the limit
018-556 Received the "XRXERROR" error detection code from the HTTP server. O 1) Check whether the specified drive and directory is available on the destination HTTP server for the scanned document
2) Perform the same operation again. If the problem persists, escalate case to TSC
018-557 The specified name contains invalid characters. S O Modify the file name,. Make sure that invalid characters are not contained in the destination file name for the scanned document
018-558 Received an error code from HTTP server. S O 1) Check whether the specified directory exists on the destination HTTP server for the scanned document
2) Check whether the specified file exixts on the HTTP server
018-559 The same file name already exist. [Do Not Save] is selected when duplicate file name exists. S O Select any other option than [Do Not Save] in [File Name Conflict]
018-560 An authentication error occurred (Received HTTP Status 401). S O Check the followings:
~ The destination HTTP server for the scanned document is accessible by PC
~ Login name
~ Login password
~ The HTTP server name
~ The HTTP server path name

018-561 The hostname or the transcript storage location is not correct (Received HTTP Status 404). S O Check the followings:
~ The destination HTTP server for the scanned document is accessible by PC
~ Login name
~ Login password
018-562 A client-side error occurred (Received HTTP Status 4XX other than 401 and 404). S O Check the followings:
~ The destination HTTP server for the scanned document is accessible by PC
~ The server settings
018-563 A client-side error occurred (Received HTTP Status 5XX). S O Check the followings:
~ The destination HTTP server for the scanned document is accessible by PC
~ The server settings
018-564 DNS resolution for the sepcified hostname failed. S O Check the followings:
~ The destination HTTP server for the scanned document is register on the DNS server
~ The machine is connected to the DNS server
~ The address of the DNS server is set on the machine
018-565 DNS resolution for the proxy server name set on the machine failed. S O Check the followings:
~ The destination HTTP server for the scanned document is register on the DNS server
~ The machine is connected to the DNS server
~ The address of the DNS server is set on the machine
018-566 Unable to connect to the HTTP serrver. S O Check the followings:
~ The network cable connection on the machine
~ The destination HTTP server for the scanned document is register on the DNS server
018-567 The followings may be the cause: S O Check whether destination HTTP server for the scanned document is accessible by PC
~ The communication is disconnected while reading or writing due to some reason
~ Close process of the file failed due to some reason
018-568 An SSL/TLS connection error occurred O Check the followings:
~ The destination HTTP server for the scanned document is accessible by PC
~ SSL settings for the HTTP server is correct
~ The HTTP server name
~ The HTTP server path name
018-569 The SSL server certificate may have a problem. S O 1) Check whether the destination HTTP server for the scanned document is accessible by PC
2) Check whether the SSL server certificate is registered on the HTTP server
3) Check whether the SSL server certificate is valid.
Check the followings:
~ The certificate is expired
~ The time set on the machine is correct
~ The certificate is not on the discard list
4) Check the certificate path to the SSL server certificate, and import the required CA certificate
5) If the SSL certificate is not registered on the HTTP server, disable the [Verify Remote Server Certificate] setting
018-570 A client certificate authentication error occurred on the HTTP server. Check the followings:
~ The destination HTTP server for the scanned document is accessible by PC
~ The SSL client certificate is registered on the machine
~ The device certificate is correctly registered on the HTTP server
018-571 An internal error occurred. S O Perform the same  operation again. If problem persists, escalate case to TSC
018-572 The specified context name contains invalid characters. O Check whether the specified context name is correct
018-573 The specified connection name contains invalid characters. O Check whether the specified connection name is correct
018-574 The specified volume name contains invalid chatacters. O Check whether the specified volume name in correct
018-575 The specified username or password contains invalid characters. O Check whether the specified username or password is correct
018-576 The specified path name contains invalid characters. O Check whether the specified path name is correct
018-577 The specified file name contains invalid characters. O Check whether the specified file name is correct
018-578 The specified server or tree name does not exist. Check the followings:
~ The network cable connection on the machine
~ The NetWare server is accessible by PC
~ The NetWare server or tree name
Run DSREPAIR at the server console on the NetWare server
018-579 The hard disk on the NetWare server might be full. O Check the followings:
~ The NetWare server is accessible by PC
~ The free space of the server to store data
Run DSREPAIR at the server console on the NetWare server
018-580 The specified volume name does not exists in the NetWare server. O Check the followings:
~ The NetWare server is accessible by PC
~ The volume name
Run DSREPAIR at the server console on the NetWare server
018-581 The specified volume name does not exists in the NetWare server. O Check the followings:
~ The NetWare server is accessible by PC
~ The directory path name
Run DSREPAIR at the server console on the NetWare server
018-582 The followings may be the cause: O 1) Check whether the NetWare is accessible by PC
~ The login user does nto have Open rights to the file 2) Check the user has the following rights:
~ The login user does nto have Create rights to create the file ~ Open rights to the file
~ The login user does nto have Access rights to the directory ~ Create rights to the file
~ The login user does nto have Write rights to the file ~ Access rights to the directory
~ The login user does nto have Delete rights to the file or directory ~ Write rights to the file
~ Made a delete request to the directories or files but all of them are read-only ~ Read rights to the file
~ Made a delete request to the directories or files but some of them are read-only ~ Delete rights to the directory or file
3) Run DSREPAIR at the server console on the NetWare server
018-583 A hard disk error occurred on the NetWare server. O 1) Check the status of the HDD on the NetWare server
2) Check the NetWare server is accessible by PC
3) Run DSREPAIR at the server console on the NetWare server
018-584 The followings may be the cause: O
~ The communication is disconnected while reading or writing due to some reason 1) Check whether the NetWare is accessible by PC
~ Close process of the file failed due to some reason 2) Run DSREPAIR at the server console on the NetWare server
018-585 The followings may be the cause: O
~ The specified folder or file is in user by another user 1) Check whether the NetWare is accessible by PC
~ Made a delete request to the directories of files though some of them are in use by another user 2) Check the status of use of other users
~ Made a delete request to the directories of files though all of them are in use by another user 3) Run DSREPAIR at the server console on the NetWare server
018-586 Login to the NetWare is denied O Check the followings:
~ Check whether the NetWare is accessible by PC
~ Login username
~ Login password
~ Volume name
~ Server of tree name
~ Context name
Run DSREPAIR at the server console on the NetWare server
018-587 There are duplicate file names. [Do Not Save] is set as a handling method when names are duplicated for scanned files. S O Set the process to be executed when file names are duplicate to other than [Do Not Save]
018-588 Detected an incorrect filling policy (when add was selected) after connecting to the server. S O When [Rename New File] is set as the process to be executed when file names are duplicate, confirm that the file format is not multi-page
018-589 Failed to access the NEXTNAME.DAT file. S O When [Rename New File] is set as the process to be executed when file names are duplicate, check the NEXTNAME.DAT file is correct
018-580 A file or folder of the same name is detected on the server. S O Take one of the following measures:
1) Execute the operation again by not accessing the same folder of the same server from multiple machines
2) If the error is still not resolved, escalate case to TSC
018-591 When the machine was connected to th server and the name of a file or folder on the server was determined, the suffixe of the name of the file or folder exceeded the limit value. S O Change the destination or forwarding destination folder of the scan server. Also try moving or deleting the files within the fowarding destination folder.
018-592 Failed to delete a scan lock folder. S O Take one of the following measures:
~ If an existing lock directory (*LCK) remains in the fowarding destination, delete it manually, and then execute the job again
~ Confirm that there is a folder with the name specified
018-593 Failed to create the scan lock folder. S O If an existing lock directory (*LCK) remains in the fowarding destination, delete it manually, and then execute the job again
018-595 Multiple entries containing the same smart card information were deleted in the database of the LDAP server. S Contact the temporary sers entries of the LDAP server so that they do not contain the same smart card information
018-596 An error occurred during the LDAP server authentication. S Execute the operation again. If the problem is still not resolved, escalate case to TSC
018-701 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "1" (operation error) for Address Book query. S Check whether [LDAP Server/Directory Service Settings] under [Remote Authentication/Directory Service] has been set correctly. Of, the server may have a problem. Consult your netowkr administrator
018-702 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "2" (protocol error) for Address Book query. S Have your network administrator confirm the LDAP server settings, and execute the operation again
018-703 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "3" (time line execeeded) for Address Book query. S Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator
018-704 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "4" (size limit execeeded) for Address Book query. S Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator
018-705 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "5" (compare false) for Address Book query. S The result may differ from the specified content. Have your network administrator confirm the LDAP server status
018-706 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "6" (compare true) for Address Book query. S The desired result has been achieved. No problem occurred
018-707 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "7" (specified authentication method not supported) for Address Book query. S The LDAP server does not support the specified authentication method. Change the authentication method. Consult your system administrator for another method.
018-708 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "8" (strong authentication required) for Address Book query. S Check whether the authentication settings are correct. Consult your system administrator strengthen the authentication, and execute the operation again
018-710 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "10" (referral) for Address Book query. S No registered items were found in the specified retrieval range. Have your network administrator confirm the authentication settings.
018-711 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "11" (admin limit exceeded) for Address Book query. S Have your network administrator confirm the operational status of the server
018-712 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "12" (unavailable extension) for Address Book query. S Have your network administrator confirm the operational status of the server
018-713 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "13" (confidentiality required) for Address Book query. S Have your network administrator confirm the operational status of the server
018-714 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "14" (SASL bind in progress) for Address Book query. S Retry after waiting awhile. If the error is still not resolved, consult your network administrator
018-716 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "16" (no such attribute) for Address Book query. S The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status
018-717 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "17" (undefined type) for Address Book query. S The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status
018-718 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "12" (unavailable extension) for Address Book query. S The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status
018-719 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "19" (constraint violation) for Address Book query. S The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status
018-720 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "20" (attribute exists) for Address Book query. S The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status
018-721 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "21" (invalid syntax) for Address Book query. S The LDAP server has an attribute problem. Have your network administrator confirm the LDAP server status
018-732 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "32" (no such object) for Address Book query. S The specified e-mail address does not exist. Confirm the e-mail address you entered or the e-mail address registered on the LDAP server
018-733 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "33" (incorrect alias) for Address Book query. S The LDAP server has a name problem. Have your network administrator confirm the LDAP server status
018-734 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "34" (invalid DN syntax) for Address Book query. S The LDAP server has a name problem. Confirm the user name and password to cancel an incorrect password. If the error still is not resolved, have your network administrator confirm the authentication settings and status of the LDAP server
018-735 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "35" (object is leaf) for Address Book query. S The LDAP server has a name problem. Have your network administrator confirm the LDAP server status
018-736 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "36" (alias differencing problem) for Address Book query. S The LDAP server has a name problem. Have your network administrator confirm the LDAP server status
018-748 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "48" (inappropriate authentication) for Address Book query. S The LDAP server has a security problem. Have your network administrator confirm the authentication settings on the LDAP server
018-749 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "49" (incorrect alias) for Address Book query. The address search was performed with an incorrect authentication username and password. S The LDAP server has a security problem. Confirm your authentication username and password to cancel an incorrect login name If the error still is not resolved, have your network administrator confirm the authentication settings on the LDAP server
018-750 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "50" (insufficient access) for Address Book query. S The LDAP server has a security problem. Have your network administrator confirm the access rights for the LDAP server
018-751 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "51" (busy) for Address Book query. Retry after waiting for a while. If the error still is not resolved, consult your network administrator. S The service has a problem. Retry after waiting for awhile. If the error still is not resolved, consult your network administrator
018-752 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "52" (unavailable) for Address Book query. S The service has a service problem. Retry after waiting for awhile. If the error still is not resolved, consult your network administrator
018-753 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "53" (unwilling to perform) for Address Book query. S The service has a service problem. Retry after waiting for awhile. If the error still is not resolved, consult your network administrator
018-754 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "54" (loop detected) for Address Book query. S The service has a service problem. Have your network administrator confirm the operation status of the service on the LDAP server
018-764 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "64" (naming violation) for Address Book query. S The service has a service problem. Have your network administrator confirm the LDAP server
018-765 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "65" (object class violation) for Address Book query. S The service has an update problem. Have your network administrator confirm the LDAP server status
018-766 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "66" (not allowed on nonleaf) for Address Book query. S The service has an update problem. Have your network administrator confirm the LDAP server status
018-767 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "67" (not allowed on RDN) for Address Book query. S The service has an update problem. Have your network administrator confirm the LDAP server status
018-768 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "68" (already exists) for Address Book query. S The service has an update problem. Have your network administrator confirm the LDAP server status
018-769 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "69" (no object class modifications) for Address Book query. S The service has an update problem. Have your network administrator confirm the LDAP server status
018-770 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "70" (results too large) for Address Book query. S Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator
018-771 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "71" (affecting multiple DSAs) for Address Book query. S Have your network administrator confirm the LDAP server status
018-780 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "80" (unknown error) for Address Book query. S Have your network administrator confirm the LDAP server status
018-781 An LDAP server protocol error occurred as a result of the Address Book operation. Connection to the server cannot be established for the Address Book query. S Take one of the following measures:
~ Confirm the network cable connection
~ If the network connection has no problem, confirm the active status of the target server
~ Check whether the server name has been correctly set for [LDAP Server/Directory Service Settings] under [Remote Authentication Server/Directory Service]
018-782 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "82" (program error or SASL authentication error) for Address Book query. S Have your network administrator confirm the LDAP server status
018-783 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "83" (encoding error) for Address Book query. S Have your network administrator confirm the LDAP server status
018-784 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "84" (decoding error) for Address Book query. S Have your network administrator confirm the LDAP server status
018-785 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "85" (timeout) for Address Book query. S Change the search conditions/start position to narrow the search range, and execute the operation again. If the error is still not resolved, consult your network administrator
018-786 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "86" (unknown authentication method) for Address Book query. S Have your network administrator confirm the LDAP server status
018-787 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "87" (search filter error) for Address Book query. S Confirm the search conditions set on Address Book. If the error still is not resolved, consult your network administrator
018-788 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "88" (user cancelled operation) for Address Book query. S Have your network administrator confirm the LDAP server status
018-789 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "89" (incorrect parameter) for Address Book query. S Have your network administrator confirm the LDAP server status
018-790 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "90" (no memory) for Address Book query. S Have your network administrator confirm the LDAP server status
018-791 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "91" (server connection error) for Address Book query. S Have your network administrator confirm the LDAP server status
018-792 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "92" (unsupported feature) for Address Book query. S Have your network administrator confirm the LDAP server status
018-793 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "93" (no results returned) for Address Book query. S Have your network administrator confirm the LDAP server status
018-794 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "94" (no more results) for Address Book query. S Have your network administrator confirm the LDAP server status
018-795 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "95" (results remaining) for Address Book query. S Have your network administrator confirm the LDAP server status
018-796 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "96" (client loop detected) for Address Book query. S Have your network administrator confirm the LDAP server status
018-797 An LDAP server protocol error occurred as a result of the Address Book operation. The server returned RFC2251 Result Message No "97" (referral limit exceeded) for Address Book query. S Have your network administrator confirm the LDAP server status
021-500 The following operation is performed when the Auditron mode for the Fax service is enabled. F O Wait for the active job finishes, and start the next job
~ While a Send Fax job is processing, another job that the Auditron mode is enabled starts.
~ While another job that the Auditron mode is enabled is processing, a Send Fax job starts.
021-700 The USB cable is unplugged or the USB interface may be out of order. O Confirm that the USB cable is connected then POPO - at least 60 seconds.
021-701 The USB interface error occurred. O Retry after waiting for awhile or confirm that the USB cable is connected then POPO - at least 60 seconds.
024-340 IOT-ESS Communication Failure 1. C P F POPO - at least 60 seconds
024-341 IOT-ESS Communication Failure 2. C P F POPO - at least 60 seconds
024-342 IOT-ESS Communication Failure 3. C P F POPO - at least 60 seconds
024-343 IOT-ESS Communication Failure 4. C P F POPO - at least 60 seconds
024-345 IOT-ESS Communication Failure 5. C P F POPO - at least 60 seconds
024-346 IOT-ESS Communication Failure 6. C P F POPO - at least 60 seconds
024-347 IOT-ESS Communication Failure 7. C P F POPO - at least 60 seconds
024-348 IOT-ESS Communication Failure 8. C P F POPO - at least 60 seconds
024-349 IOT-ESS Communication Failure 9. C P F POPO - at least 60 seconds
024-350 IOT-ESS Communication Failure 10. C P F POPO - at least 60 seconds
024-351 IOT-ESS Communication Failure 11. C P F POPO - at least 60 seconds
024-352 IOT-ESS Communication Failure 12. C P F POPO - at least 60 seconds
024-353 IOT-ESS Communication Failure 13. C P F POPO - at least 60 seconds
024-354 IOT-ESS Communication Failure 14. C P F POPO - at least 60 seconds
024-355 IOT-ESS Communication Failure 15. C P F POPO - at least 60 seconds
024-356 IOT-ESS Communication Failure 16. C P F POPO - at least 60 seconds
024-357 IOT-ESS Communication Failure 17. C P F POPO - at least 60 seconds
024-358 IOT-ESS Communication Failure 18. C P F POPO - at least 60 seconds
024-359 IOT-ESS Communication Failure 19. C P F POPO - at least 60 seconds
024-360 IOT-ESS Initialization Failure. C P F POPO - at least 60 seconds
024-361 Invalid IOT PaperSizeGroup Information. C P F POPO - at least 60 seconds
024-362 Page Sync Illegal Start. C P F POPO - at least 60 seconds
024-363 Page Sync Illegal Stop. C P F POPO - at least 60 seconds
024-364 DMA Transfer Failure. C P F POPO - at least 60 seconds
024-365 Overflow on the Loop Back Write. C P F POPO - at least 60 seconds
024-366 JBIG Library Other Failure. C P F POPO - at least 60 seconds
024-367 Decompress Other Failure. C P F POPO - at least 60 seconds
024-368 PCI Error. C P F POPO - at least 60 seconds
024-370 Marker Code Detect Failure. C P F POPO - at least 60 seconds
024-371 IOT-ESS Communication Failure 21. C P F POPO - at least 60 seconds
024-372 IOT-ESS Communication Failure 22. C P F POPO - at least 60 seconds
024-373 IOT-ESS Communication Failure 23. C P F POPO - at least 60 seconds
024-374 Regi Con PLL Parameter Failure.
024-375 IOT-ESS Communication Failure 24. C P F POPO - at least 60 seconds
024-600 Billing master counter repair.
024-601 Billing backup counter #1 repair.
024-602 Billing backup counter #2 repair.
024-603 SWKey master counter repair.
024-604 SWKey backup counter #1 repair.
024-605 SWKey backup counter #2 repair.
024-606 Production Number/Serial Number Failure.
024-700 The memory capacity of hard disk required to use the optional feature is not installed. C P F O POPO - at least 60 seconds
024-701 The specified paper type is not compatible with Face Up/Down Output setting selected. C Specify a paper type that is compatible with Face Up/Down setting
024-742 Booklet printing was specified for printer properties, but the number of print pages for the job exceeded the maximum number allowed for booklet creation. P Change the printer properties setting to split the pages appropriately to create separate volumes, or to cancel the booklet creation setting
024-746 Selected paper tray parameter mismatch (The specified paper type is not compatible with the specified paper size, paper tray, output tray, or 2 sided printing). P Confirm print data
024-747 Print instruction failure (Incompatible print parameters are used. The combination of the specified features such as Document Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is incompatible). P Confirm rint data and try printing again
024-748 The number of digits specified in [Bates Stamp - Number of Digits] screen does not match the value specified in [Starting Number]. C Set [Bates Stamp - Number of Digits] to the value specified in [Starting Number] to [Auto Assign]
024-775 Booklet printing was specified for printer properties, but the number of print pages for the job exceeded the maximum number allowed for booklet creation. P Change the printer properties setting to split the pages appropriately to create separate volumes, or to cancel the booklet creation setting
024-910 Tray 1 Size Mismatch.
024-911 Tray 2 Size Mismatch.
024-912 Tray 3 Size Mismatch.
024-913 Tray 4 Size Mismatch.
024-914 Tray 6 Size Mismatch.
024-915 Tray 7 Size Mismatch.
024-917 Stacker Tray Staple Set Over Count.
024-919 Face UP Tray Close.
024-920 Face Down Tray 1 Paper FULL.
024-922 Face Down Tray 2 Paper FULL.
024-923 Operation Yellow Toner Empty.
024-924 Operation Magenta Toner Empty.
024-925 Operation Cyan Toner Empty.
024-926 Punch Dust Box Missing Set.
024-927 Offset Catch Tray Full Stack.
024-930 Stacker Tray Full (Small Size Full).
024-934 Paper type mismatch.
024-935 Tray 1 Paper Mismatch.
024-936 Tray 2 Paper Mismatch.
024-937 Tray 3 Paper Mismatch.
024-938 OHP kind Mismatch at Tray 4 (Not White Frame OHP).
024-939 Transparency type mismatch (No white border).
024-940 Folder Tray Out of Place.
024-941 Folder Tray Full Stack.
024-942 Booklet Sheets Over Count.
024-943 Booklet Low Staple.
024-945 Booklet Full Stack.
024-946 Tray 1 Not In Position.
024-947 Tray 2 Not In Position.
024-948 Tray 3 Not In Position.
024-949 Tray 4 Not In Position.
024-950 Tray 1 No Paper.
024-951 Tray 2 No Paper.
024-952 Tray 3 No Paper.
024-953 Tray 4 No Paper.
024-954 MSI No Paper.
024-955 Tray 6 No Paper.
024-956 Tray 7 No Paper.
024-957 Interposer No Paper.
024-958 MSI Size Mismatch.
024-959 Tray 1 Paper Size Mismatch.
024-960 Tray 2 Paper Size Mismatch.
024-961 Tray 3 Paper Size Mismatch.
024-962 Tray 4 Paper Size Mismatch.
024-965 ATS/APS No Paper.
024-966 ATS/APS No Destination Error.
024-967 Different Width Mix Paper Detect (Staple Job).
024-968 Stapler/Punch Batting.
024-969 Different Width Mix Punch.
024-970 Tray 6 Not In Position.
024-971 Tray 7 Not In Position.
024-972 Tray 6 Paper Size Mismatch.
024-973 Tray 7 Paper Size Mismatch.
024-974 Interposer Tray Size Mismatch.
024-975 Booklet Sheets Over Count (Not Field Attachment).
024-976 Finisher Staple Status incorrect.
024-977 Stapler Feed Ready Failure.
024-978 Booklet Stapler incorrect.
024-979 Stapler Near Empty.
024-980 Finisher Stacker Tray Full.
024-981 Finisher Top Tray Full.
024-982 Stacker Lower Safety Warning.
024-983 Booklet Tray Full.
024-984 Booklet Low Staple F.
024-985 SMH Stop Check.
024-987 Envelope Folder Tray Full.
024-988 Envelope Folder Tray Set Failure.
024-989 Booklet Low Staple R.
024-990 Punch Dust Full.
025-596 Diag HDD Failure 1.
025-597 Diag HDD Failure 2.
026-700 By Address Book operation, the machine received an unsupported protocol from LDAP server. S Execute the operation again. If the error still is not resolved, escalate case to TSC
026-701 The number of queries submitted to the Address Book exceeded the machine's processing capability. S Wait for awhile and execut the operation again. If the only one query is being submitted to the Address Book, the machine's software may be defective, escalate case to TSC
026-702 The number of accesses from the LDAP server to the machine by Address Book operation exceeded the machine's processing capability. S Wait for awhile and execut the operation again. If the error still is not resolved, escalate case to TSC
026-703 Authentication is canceled when adding documents during faxing or scanning. F S Authenticate when adding documents
026-704 An error occurred during processing DocuWorks documents. P Print using the print driver (PCL, etc) from DocuWorks Viewer
026-705 Unable to process  for DocuWork documents because of insufficient memory space. P Change the [Image Quality] setting from [High Resolution] to [High Quality], or from [High Quality] to [Standard]. Or, add memory. If the error still is not resolved, increase memory. If the problem persists even after adding memory to the maximum capacity, print using the print driver (PCL, etc) from DocuWorks Viewer
026-706 Attempted to print a DocuWorks document of which printing is prohibited. P Release the print prohibited settings using DocuWorks Viewer, and then execute the operation again
026-707 When processing password-protected DocuWorks documents, the password entered does not match that of the DocuWorks document. P Set the correct password on ContentsBridge

026-708 Exceeded the maximum limit for the scan data size that can be stored for one job with Store & Send Link. S Take one of the following measures:
1) Reduce the resolution (scan quality) of the scan parameters and execute the operation again
2) Reduce the image with magnification of the scan parameters (such as A3 > A4) and then execute the operation again
3) If [Store & Send Link - Maximum File Size] is set to a small value, increase the value
026-709 The capacity of the hard disk that can be used to store scan data with Store & Send Link is insufficient. S Wait around one day, and when capacity becomes available as a result of the automatic deletion of files, execute the operation again
026-711 Exceeded the maximum size allowed for a multi-page file when scanning. S Take one of the following measures:
1) Reduce the resolution (scan quality) of the scan parameters and execute the operation again
2) Reduce the number of document pages and then execute the operation again
The maximum size is 2GB for TIFF, XOS, and PDF and 1GB for XDW
026-712 An error occurred while operating from CentreWare Internet Services O Retry after waiting for awhile
026-718 Incompatible print parameters are used. The combination of the specified features such as Document Size, Paper Size, Paper Tray, 2 sided printing, and Output Tray is incompatible. O Confirm the print data, and try printing again
026-719 An error occurred while operating the Store to USB service. S Wait for awhile and execute the operation again. If the error still is not resolved, escalate case to TSC
026-720 The capacity of the USB memory device of the recipient is insufficient while performing the Store to USB device. S Confirm the amount of available space
026-721 An error occurred while operating the Store to USB service. S Check the following conditions:
~ The USB memory device is inserted into the USB plug-in
~ The USB memory device is accessible from your computer
026-722 An error occurred while operating the Store to USB service. S Format the USB memory device, then execute the operation again
026-723 An error occurred while the machine is accessing the USB memory device of the Memory Card Reader. S Check the following conditions:
~ The USB memory device is inserted into the USB plug-in
~ The USB memory device is not replaced with another one during the operation
~ The USB  memory device is accessible from your computer
~ The cable of Memory Card Reader is correctly connected
026-726 The machine configuration information at a print job specification does not match the actual machine configuration. P Modify the machine configuration information in the print driver screen to match the actual machine configuration
027-400 Communications with the machine failed. M O If other messages are displayed, confirm their content. Of the control panel is being operated, terminate the operation. If remote access is being executed, wait until it completes. If the error still is not resolved, POP - at leats 60 seconds
027-442 The IP address of IPv6 already exists. M O Change the [Auto Stateless Address 1] for IPv6 on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses
027-443 The IP address of IPv6 already exists. M O Change the [Auto Stateless Address 2] for IPv6 on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses
027-444 The IP address of IPv6 already exists. M O Change the [Auto Stateless Address 3] for IPv6 on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses
027-445 ID address of IPv6 set manually is incorrect. M O Set the TP address correctly
027-446 The IP address of IPv6 already exists. M O Change the [Manually Configured IPv6 Address] on the machine, or the IP address of IPv6 on the network device, to remove the duplication of addresses
027-447 The IP address of IPv6 already exists. M O Change the [Link-local Address] for IPv6 on the machine, of the IP address of IPv6 on the network device, to remove the duplication of addresses
027-452 Duplicate IP address (IP address already exists). M O Change the IP address set on the machine
027-500 SMTP Server Address Resolution Failure.
027-501 POP server address resolution failure (An POP server error occurred). M O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-502 POP authentication failure (Failed to log into the POP3 server when using POP3 protocol). M O Confirm whether the username and password used in the POP3 server are correct on CentreWare Internet Services
027-503 A POP server error occurred. M O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-504 A SMTP server error occurred. M O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-513 The machine failed to transfer data using SMB of Scan to PC service because access to the SMB server was not permitted. S Change the settings so that a file or a folder can be read and written at the same location
When the server is Macintosh, a folder with the same name as the specified file name may exist on the server. When the server is Macintosh, change the folder name on the server, or the name of the file to be transferred
027-514 The machine failed to transfer data using SMB of the Scan to PC service because an error has been occurred. S Check the following measures:
~ The SMB server is connected to the DNS server
~ The SMB server name is registered on the DNS server
027-515 The machine failed to transfer data using SMB of the Scan to PC service because an error has been occurred. S Take the following measures:
~ Set the DNS server address
~ Set the target SMB server address using IP address
027-516 The machine failed to transfer data using SMB of the Scan to PC service because  access to the SMB server could not be found. S Take the following measures:
1) Check the following conditions to determine whether the destination SMB server and the machine are set up properly for network communications:
~ Network cables are plugges in securely
~ TCP/IP settings
~ Communications of port 137 (UDP), and port 139 (TCP) is authorized for Firewall settings
2) Check the following conditions to determine whether the computer correctly operates as an SMB server
~ File Sharing service for Microsoft Network is activated
~ NetBIOS over TCP/IP for TCP/IP is activated
~ File Sharing service (communicating via port 137 (UDP), port 138 (UDP), and port 139 (TCP)) is authorized for the Firewalls settings
3) For communications over subnet, confirm the WINS server settings, and check whether the server address can be resolved correctly
4) For Windows NT 4.0 Server/Workstation, execute the following procedures to check whether the NetBIOS interface device is activated on the destination SMB server:
(i) Select [Start] > [Settings] > [Control Panel]
(ii) Display [Services], and then select [Messenger] service
(iii) Select [Startup] > [Auto] > [OK], and then select [Close]
(iv) Select [Devices] in the [Control Panel], and then select [NetBIOS Interface]
(v) Reboot the computer
027-518 The machine failed to transfer data using SMB of the Scan to PC service because the specified password was incorrect. S Confirm the password for the shared folder
When the server is Macintosh, the specified user may not have been registered as a user who is permitted to use Windows Sharing. When the server is Macintosh, specify a user who is permitted to use Windows Sharing
027-519 The machine failed to transfer data using SMB of the Scan to PC service because the save location of file name specified for the scanned image had a problem. S Take one of the following measures:
~ The save location or the file name has a problem ~ Check whether the save location is correct
~ The specified save location does not exist on the server ~ Check whether the specified file name can be used on the SMB server
~ Invalid characters are used in the save location or the file name ~ Confirm the Distributed File System (DFS) settings with your system administrator
~ Because the specified save location has the Distributed File System (DFS) settings, it is linked to another shared folder To confirm the DFS settings, execute the following procedures:
(i) Select [Start] > [Programs] > [Administrative Tools] > [Distributed File System] on the SMB server
(ii) Select the specified save location from the left side frame of the [Distributed File System] window, and then confirm the target information displayed on the right side frame of the window
(iii) Specify SMB server, shared name, and save location based on the information you confirmed in step 2
027-520 The machine failed to to transfer data using SMB of the Scan to PC service because the file name or folder name could not be retrieved. S Confirm the access privilege to the SMB server
027-521 The machine failed to transfer data using SMB of the Scan to PC service because the suffic of the name of the file or folder exceeded the limit value. S Change the file name or fowarding destination folder of the scan server. Or, try moving or deleting the files within the fowarding destination folder
027-522 During forwarding using SMB of the Scan to PC service, the scanned image file could not be created on the SMB server because of one of the following reasons: S Take one of the following measures:
~ The specified file name already exists ~ Check whether the specified file name can be used in the save
~ The specified file name has already been used location
~ The specified file name exists as a directory ~ Check whether the specified file name has been used by
~ Invalid characters are used in the file name another user
~ Check whether the specified file name has been used for
another file or folder
027-523 The machine failed to transfer data using SMB of the Scan to PC service because a folder could not be created on the SMB server. The specified folder already exists. S Check whether the specified name is being used for another file or folder on the SMB server
027-524 The machine failed to transfer data using SMB of the Scan to PC service because a folder could not be created on the SMB server. The specified folder already exists. S Check whether the specified name is being used for another file or folder on the SMB server
027-525 During forwarding using SMB of the Scan to PC service, a folder could not be deleted from the SMB server because of one of the following reasons: S Check whether the file is not being used by another user at the specified save location
~ The file does not exist
~ The file is opened
~ The specified file name is being used as a directory
027-527 During forwarding using SMB of the Scan to PC service, a folder could not be deleted from the SMB server because of one of the following reasons: S Check whether the file is not being used by another user at the specified save location
~ The file does not exist
~ The directory is not empty
~ The specified directory name does not exist
027-528 The machine failed to transfer data using SMB of the Scan to PC servuce because no space is available at the save location on the SMB server. S Check whether the save location has free space
027-529 The machine failed to transfer data using SMB of the Scan to PC because an unexpected error has been received from the SMB server, or an unexpected internal error has occurred on the machine. S Log into the server from another computer using the same username, to confirm whether a file can be written into the same save location on the server. If the error still is not resolved, it may be an internal error. Escalate case to TSC
027-530 There are duplicate file names. [Do Not Save] is set as a handling method when names are duplicated for scanned files. S O Set the process to be executed when file names are diplicate to other than [Do Not Save]
027-531 Detected an incorrect filling policy (when add was selected) after connecting to the server. S O When [Rename New File] is set as the process to be executed when file names are duplicate, confirm that the file format is not multi-page
027-532 Failed to access to NEXTNAME.DAT file S O When [Rename New File] is set as the process to be executed whne file names are duplicate, check NEXTNAME.DAT file is correct
027-533 An internal error occurred. S O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-534 The SMB server (NetBIOS) name is invalid. S Check whether the server name of the SMB server is correct
027-564 SMB protocol error. The SMB server was not found. O Check whether the connection between the authentication server and the machine has been established via a network
For example, confirm following conditions:
~ Network cable connection
~ TCP/IP settings
~ Connection via  Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP)
027-565 SMB protocol error. O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-566 SMB  protocol error. SMB (TCP/IP) is not active. O Confirm that SMB (TCP/IP) is active on the [Port Settings] screen of the [Properties] tab on CentreWare Internet Services
027-569 The SMB (TCP/IP) port is not activated. S Confirm the SMB (TCP/IP) is active on the [Port Settings] screen of the [Properties] tab on CentreWare Internet Services
027-572 SMB protocol error. O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-573 SMB protocol error. O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-574 SMB protocol error. O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-576 SMB protocol error. O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-578 SMB protocol error. O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-584 SMB protocol error. The SMB server is in shared security mode. O The SMB server may be set on Windows 95, Windows 98, or Windows Me OS. Set the SMB server on an OS other than Windows 95, Windows 98, or Windows Me OS
027-585 SMB protocol error. Login is disabled at this time. S O Confirm the period login permitted with your system administrator
027-586 SMB protocol error. The password has expired. S O Obtain a valid password from your system administrator
027-587 SMB protocol error. The password must be changed. S O Log into Windows, and change the password. Ask your system administrator to change the setting so that you do not need to change the login password next time
027-588 SMB protocol error. The user is invalid. S O Ask your system administrator to validate the user
027-589 SMB protocol error. The user was locked out. S O Ask your system administrator to cancel the lockout status
027-590 SMB protocol error. The user account has expired. S O Obtain a valid user account from your system administrator. Or, ask your system administrator to extend the account expiration date
027-591 SMB protocol error. Users are restricted. A blank password is invalid. S O Set the password for the user
027-599 SMB protocol error. S O Execute the operation again. If the error still is not resolved, escalate case to TSC
027-700 Media failure (The domain section of the recipient's email address is a prohibited domain. S O Specify a domain that is not prohibited for the domain section of the recipient's email address
027-701 Media not found (The network cable is disconnected from the machine). O Connect the network cable securely if the cable is disconnected
027-702 Media data not found / not supported (The specified recipient's certificate does not exist. S M Register the certificate for the recipient on the machine
027-703 Media reader failure / disconnected (The specified recipient's certificate has expired). S M Register a valid certificate for the recipient on the machine
027-704 The CA certificate of the specified recipient's certificate does not exist. S M Confirm the path to the recipient's certificate, and register the required CA certificate on the machine
027-705 The specified recipient's certificate has been revoked. S M Specify a valid certificate for the recipient
027-706 Certificate not found (Unable to fin S/MIME certificate associated with the machine's email address when sending email). M Import S/MIME certificate corresponding to the mail address to the machine
027-707 Certificate expired (The S/MIME certificate associated with the machine's email address has expired when sending email). M Ask the sender to issue a new S/MIME certificate, and then import, the certificate ti the machine
027-708 Certificate untrusted (The S/MIME certificate associated with the machine's email address is not reliable when sending email). M Import a reliable S/MIME certificate to the machine
027-709 Certificate revoked (The S/MIME certificate associated with the machine's email address has been discarded when sending email). M Import a new S/MIME certificate to the machine
027-710 S/MIME mail was disabled (No S/MIME certificate us attached to the received email). M Ask the sender to send the email with an S/MIME certificate attached
027-711 S/MIME mail sender certificate not found (No S/MIME certificate could not be obtained from the received email). M Import the sender's S/MIME certificate to the machine, or ask the sender to send S/MIME signature mail with an S/MIME certificate attached
027-712 S/MIME mail sender certificate not valid (The received S/MIME certificate has expired, or is an unreliable certificate). M Ask the sender to send the email with an S/MIME certificate attached
027-713 S/MIME mail was altered (The received email has been discarded because it may have been altered on its transmission route). M Inform this error to the sender, and ask the sender to send the email again
027-714 S/MIME mail sender impersonation (The received email has been discarded because the address in its From field differed from the mail address in the S/MIME signature mail). M Inform the sended that the maid addresses differ, and ask the sender to send the email again
027-715 S/MIME mail certificate not supported (The received S/MIME certificate has not been registered on the machine, or has not been set for use on the machine). M Import the sender's S/MIME certificate to the machine, or change settings to use the S/MIME certificate on the machine if the S/MIME certificate has already been registered
027-716 No-Signed mail receipt was rejected (The received S/MIME certificate has been discarded because the certificate was unreliable). M Ask the sender to send the email with a reliable S/MIME certificate attached
027-720 Ext Srv. Host Not Found. A server specified for a remote application was not found, or DNS resolution was not possible (Unable to find the server of an application interface destination). O Confirm the DNS server address. Or, check whether the computer on which the application (ApeosWare Flow Service) is installed has been registered on the DNS server
027-721 Ext Srv. not found (An application interface destination does not exist). O Check whether the application linked (ApeosWare Flow Service) is operating correctly
027-722 Ext Srv. timeout failure (The job timed out during connection with an application interface destination). O Try processing the job flow again
027-723 Ext Srv. authentication failure (Authentication at the application interface destination (ApeosWare Flow Service) failed. O Confirm the username and password that is used whn creating a job flow
027-724 Ext Srv. access failure (An application interface destination (ApeosWare Flow Service) could not be accessed. S Check whether ApeosWare Flow Sevice is operating
027-725 Ext Srv. operation failure (A job operation failed using an application interface). O Check whether the application linked (ApeosWare Flow Service) is operating correctly. If it is operatinc correctly, confirm the log. If it is not operating, confirm the network environment
027-726 Ext Srv. unknown state (The status of the application interface destination (ApeosWare Flow Service) is unknown. S Check whether ApeosWare Flow Sevice is operating. If it is operatin, confirm the log
027-727 Ext Srv. req invalid parameters (A parameter is illegal during an application interface. O Try processing the job flow again
027-728 Ext Srv. required file exceeded (The number of files that are to be sent to external services exceeded the maximum number). O Reduce the number of files, and send them again
027-730 The number of the document pages attached to the SMTP mail exceeds the maximum number of pages allowed for the Split Send feature. O Increase the number of pages allowed for the Split Send feature, or reduce the number of the document pages
027-737 Template server read error.
027-739 Invalid Template Server Path.
027-740 Template Server Login Error.
027-741 Template Server Connect Failure.
027-742 HD File System Full.
027-743 Template Server Install Error.
027-744 Template Server ADD Error.
027-745 Template Server ADD Error.
027-746 Job Template Pool Server Not Ready.
027-750 Attempted to execute a fax, a print, or an internet fax transmission to the scanned document. F O The fax, print, or internet fax features are unavailable for scanned documents. Set the job flow correctly
027-751 Job template analysis error (An error occurred during job flow processing). O Confirm the settings of the job flow
027-752 Must user un inputting (A mandatory entry field is blank in the job flow). O Take one of the following measures:
~ Do not link folders to job flows that have mandatory entry fields
~ Set the defaults values to the mandatory fields of the job flow
027-753 Job flow service request disabled O
1) Attempted to execute the service while the port necessary for the job flow is either deactivated or disabled. For (1), have your system administrator confirm the port status
2) Attempted to execute a job flow to send email using the Encryotion or Digital Signature feature while S/MIME communication is disabled. For (2), enable S/MIME communication, or modify the job flow so that email is sent by not using the Encryption or Digital Signature feature
027-754 [DocuWorks Signature] or [PDF Signature] is set inconsistency in the job flow. S Check the DocuWorks and PDF signatures for both the system data settings (machine's current settings) and the executed job flow settings. If these setting differ, coordinate them
027-760 XJT Command Failure.
027-761 An on-demand print job was sent to the machine using the Web Applications feature, but the time interval from receiving the print job until starting the print processing exceeded the time limit specified on the machine. O When multiple documents are to be printed, reduce the number of documents, and then execute the operation again. Of the error still is not resolved, enter the System Administrator mode, and then select [Tools] > [Common Service Settings] > [Machine Clock/Timers] > [Print-On-Demand Duration], and specify a larger value or "0". When on-demand printing is executed using the Web Application feature, the print processing time is limited. Consequently ig many documents are to be printed or if print processing takes time, a timeoout may occure before all the data are received. To resolve this problem, change the time limit value according to the document volume and type. If the error still not resolved, escalate case to TSC
027-762 An on-demand print job is sent to machine using the Web Applications feature, however, the specified job ticket is invalid because of one of following causes: O Execute the print job again. If the error still is not resolved, escalate case to TSC
~ Abnormal change to the job ticket because of the machine software failure
~ Abnormal change to the job ticket because of a bug on sender's remote server
~ Abnormal change to the job ticket because of network trouble
~ Intentional alteration to the job ticket
027-770 PDL error (The print job has a problem). P Submit the print job again
027-771 DFE disk full (The hard disk of the server connected to the machine is full). P Delete unnecessary data from the server
027-772 An error occureed during communication with the SMTP server. O Use ASCII characters to modify the host name that has been specified under [Tools] > [Connectivity & Network Setup] > [Machine's Email Address / Host Name]. If the error still is not resolved, confirm with your network administrator whether the SMTP server supports the HELO command
027-773 An error occurred during communications with the SMTP server. O An error occurred during communication with the SMTP server
027-774 The specified email address contains unsupported characters. O Specify the email address using only ASCII characters
027-775 Too many destination addresses have been specified. O Reduce the number of destination addresses. If the error still is not resolved, confirm your network administrator whether the SMTP server supports the EHLO command
027-776 An error occurred during communications with the SMTP server. O Use ACII characters to modify the host name that has been specified under [Tools] > [Connectivity & Network Setup] > [Machine's Email Address / Host Name]. If the error still is not resolved, confirm with your network administrator whether the SMTP server supports EHLO command
027-777 The desintation SMTP server does not support SMTP-AUTH. O Set [Email Send Authenticatiion] tp [Off] under [Tools] > [Connectivity & Network Setup] > [Outgoing / Incoming Email Settings] > [SMTP Server Settings]
027-778 The destination SMTP server does not support the SMTP-AUTH system set on the machine. O Confirm the authentication type supported by the SMTP server with your network administrator. The machine supports the following authentication types: PLAIN (plain text) authentication, LOGIN (BASE64) authentication, and CRAM-MD5 (challenge-response)
027-779 Failed to authenticate the SMTP server. O 1) Confirm the login name and password set to SMTP-AUTH
2) POPO - at least 60 seconds
027-796 Email not printed (The received email was discarded because no documents were attached to it - the machine is set to print attached documents only). P M O To print the mail body or header information also, change settings in the [Properties] screen of CentreWare Internet Services]
027-797 Invalid output destination (The output destination of the received email is invalid). M O Specify ta correct output destination, and send the email again
033-310 An error occurred. F POPO - at least 60 seconds
033-311 An error occurred. F POPO - at least 60 seconds
033-312 An error occurred. F POPO - at least 60 seconds
033-313 An error occurred. F POPO - at least 60 seconds
033-314 An error occurred. F POPO - at least 60 seconds
033-315 An error occurred. F POPO - at least 60 seconds
033-316 An error occurred. F POPO - at least 60 seconds
033-317 An error occurred. F POPO - at least 60 seconds
033-318 An error occurred. F POPO - at least 60 seconds
033-319 An error occurred. F POPO - at least 60 seconds
033-320 An error occurred. F POPO - at least 60 seconds
033-321 An error occurred. F POPO - at least 60 seconds
033-322 An error occurred. F POPO - at least 60 seconds
033-323 An error occurred. F POPO - at least 60 seconds
033-324 An error occurred. F POPO - at least 60 seconds
033-325 An error occurred. F POPO - at least 60 seconds
033-326 An error occurred. F POPO - at least 60 seconds
033-327 An error occurred. F POPO - at least 60 seconds
033-328 An error occurred. F POPO - at least 60 seconds
033-329 An error occurred. F POPO - at least 60 seconds
033-331 An error occurred. F POPO - at least 60 seconds
033-332 An error occurred. F POPO - at least 60 seconds
033-333 An error occurred. F POPO - at least 60 seconds
033-334 An error occurred. F POPO - at least 60 seconds
033-335 An error occurred. F POPO - at least 60 seconds
033-336 An error occurred. F POPO - at least 60 seconds
033-337 An error occurred. F POPO - at least 60 seconds
033-338 An error occurred. F POPO - at least 60 seconds
033-363 An error occurred. F POPO - at least 60 seconds
033-500 An error occurred during fax transmission. F Confirm the recipient, and then execute the operation again. If receiving, ask the sended to send again
033-501 An error occurred during fax transmission. F Confirm the recipient, and then execute the operation again. If receiving, ask the sended to send again
033-502 A response is not received by fax. F Confirm the recipient, and then execute the operation again. If receiving, ask the sended to send again. Also, confirm the recipient's machine (memory is full, machine is being maintained, or other conditions), and execute the operation again
033-503 An error occurred during fax transmission. F Execute the operation again
033-504 An error occurred during fax transmission. F Execute the operation again
033-505 An error occurred during fax transmission. F Confirm the recipient, and then execute the operation again. If receivingm ask the sender to send again
033-506 Communication was terminated at the recipient's machine. F The job may have been canceled at the recipient. If the job was not canceled, check whether the other mahcine has a problem, and execute the operation again
033-507 The recipient's machine cannot receive. F Confirm the recipient's machine (memory is full, machine is being maintained, or other conditions), and execute the operation again
033-508 No spooling documents exist at the other machine. F Ask the other party to prepare polling documents, and execute the operation again
033-509 An error occurred during fax transmission. F Execute the operation again. If the error still is not resolved, confirm the condition of the other machine
033-510 An error occurred during fax transmission. F Confirm the condition of the line and the other machine, and execute the operation again
033-511 An error occurred during fax transmission. F Confirm the following conditions:
~ Whether a polling document exists at the other machine
~ Whether a document is jammed at the other machnie
~ Whether the password match
033-512 The other party cannot execute Relay Broadcast. F Confirm whether the other party can execute Relay Broadcast
033-513 The other machine does not have the Folder feature. F Confirm whether the other machine has the Folder feature
033-514 An error occurred during fax transmission. F Ask the sender to send again
033-516 An error occurred during fax transmission. F Confirm the recipient, and then execute the operation again. If receiving, ask the sender to send again
033-517 An error occurred during fax transmission. F Execute the operation again. If the error still is not resolved, confirm the condition of the other machine
033-518 The other machine cannot correspond to reception of SUB. F Check whether the other machine can correspond to reception of SUB, and execute the operation again
033-519 The other machine cannot correspond to reception of SEP. F Check whether the other machine can correspond to reception of SEP, and execute the operation again
033-520 The other machine cannot correspond to reception of PWD/SID. F Check whether the other machine can correspond to reception of PWD/SID, and execute the operation again
033-521 An error occurred during fax transmission. F Confirm the recipient, and then execute the operation again. If receiving, ask the sender to send again
033-522 An error occurred during fax transmission. F Ask the sender to send again
033-523 The line (Channel 1) is not connected correctly. F Confirm the condition of the line (Channel 1) and connect it correctly, and then execute the operation again
033-524 The line (Channel 2) is not connected correctly. F Confirm the condition of the line (Channel 2) and connect it correctly, and then execute the operation again
033-525 The line (Channel 3) is not connected correctly. F Confirm the condition of the line (Channel 3) and connect it correctly, and then execute the operation again
033-526 An error occurred during fax transmission. F Confirm the model of the sender's machinem and then execute the operation again. If receiving, ask the sender to send again
033-527 An error occurred during fax transmission. F Confirm the other machine has a problem, and then execute the operation again
033-528 An error occurred during fax transmission. F Ask the sender to send again
033-529 An error occurred during fax transmission. F Confirm the other machine has a problem, and then execute the operation again
033-530 Received a procedure disabled signal. F Confirm the procedure for DTMF in the User Guide, and then execute the operation again
033-531 Received a procedure rejection signal. F Confirm the condition of the other machine (memory is fill, paper has run out, or other conditions), and execute the operation again
033-532 An error occurred during fax transmission. F Execute the operation again. If receiving, ask the sender to send again
033-533 An error occurred during fax transmission. F Execute the operation again. If receiving, ask the sender to send again
033-534 The other machine does not offer a feature to print the number of document sets sent. F Do not specify multiple sets
033-535 An error occurred during fax transmission. F Confirm the information such as the recipient and folder information, and execute the operation again
033-536 An error occurred during fax transmission. F Execute the operation again
033-537 An error occurred during fax transmission. F Execute the operation again
033-538 An error occurred during fax transmission. F Execute the operation again
033-539 An error occurred during fax transmission. F Execute the operation again
033-540 An error occurred during fax transmission. F Execute the operation again
033-541 The recipient is not specified. F Specify the recipient correctly
033-542 A line was specified that is not connected. F Specify a connected line
033-543 The recipient (fax number) is incorrect. F Enter a correct fax number, and execute the operation again
033-544 The recipient's line is busy. F Wait for awhile, and then execute the operation again
033-545 The other machine may not be a fascimile. F Check whether the other machine is a fascimile
033-546 A dial tone was not detected. F Check whether the line is connected correctly
033-547 Communication was terminated by a cause such as pressing <Stop> button. F No measure is required
033-548 Cannot transmit manually because a line is unavailable. F Establish communication such as by telephone, and execute the operation again
033-549 Cannot used Fax service because of causes such as memory is insufficient. F Wait for awhile, and then execute the operation again
033-550 Cannot execute another job because fax communication is in progress. F Wait until the job being communicated completes, and then execute the operation again
033-551 You attempted to change a job immediately before a fax or telephone communication completed. F Wait for awhile, and then execute the operation again
033-552 The total quality of error lines detected with G3 exceeded the set value. F Confirm the model of the sender's machinem and then execute the operation again. If receiving, ask the sender to send again
033-553 The machine does not have confidential or relay function. The F-code sent from other machine contains an instruction for a function not supported by the machine. F If necessary, check whether the sender entered an invalid F-code
033-554 The password was omitted or dit not match in fax communication. F No measure is required
033-555 The password received from the other machine did not match the password for receiving faxes on the machine. F Check whether the sender specified an incorrect machine password
033-556 The password sent to the other machine did not match the password for receiving faxes on the other machine. F If necessary, check whether the correct machine password has been instrcuted to the other machine
033-557 The number of services or of receipients exceeds the maximum limit. F Wait until the number of jobs awaiting trasmission decreases, or reduce the number of recipients, and then send again
033-558 The machine is set to reject faxes without a remote ID, and a remote ID was not sent from the other machine. F Ask the sender to set a remote ID. If necessary, set the machine to receive even when a remote ID is not sent
033-563 Paper that can print faxed documents is n ot loaded in a tray. F Take one of the following measures:
~ Specify the paper size
~ Confirm whether the paper tray is set correctly
033-564 The machine was turned off during communication. F Wait for awhile, confirm the fax service settings and the fax number, and then send again if sending. If the error still is not resolved, escalate case to TSC
033-565 Cannot send because too many recipients are specified. F Wait until the number of jobs awaiting trasmission decreases, or reduce the number of recipients, and then send again
033-566 Cannot send because the recipient (fax number) is not specified. F Correctly specify the recipient's fax number
033-567 The recipient (fax number) is incorrect. F Correctly enter the recipient's fax number, and execute the operation again
033-568 An error occurred during fax transmission. F Execute the operation again. If receiving, ask the sender to send again
033-569 Paper in tray is not loaded in the direction that the received fax data can be printed. F Load paper in Tray 5 according to the direction displayed on the screen
033-570 The machine was turned off during communication. F Wait for awhile, confirm the fax service settings and the fax number, and then send again if sending. If the error still is not resolved, escalate case to TSC
033-571 Cannot use the Fax service because of causes such as memory is insufficient. F Cancel the fax data in the queue, or wait for awhile, and execute the operation again
033-572 The data received is not printed. F No measure is required. The data will be printed after awhile
033-574 An unavailable line is specified. F Specify an available line
033-575 An error occurred during fax transmission. F Execute the operation again
033-576 The recipient (fax number) is incorrect. F Enter a correct fax number, and execute the operation again
033-577 An error occurred during fax transmission. F Execute the operation again
033-578 An error occurred during fax transmission. F Confirm the status of the line and the recipient machine, and then ask the sender to send again
033-710 The document to be sent by polling was deleted. F Store the document again
033-712 Unable to process because of insufficient memory. F Delete unnecessary data
033-713 An error occurred during fax transmission. F
033-716 The folder specified from the sender's machine does not exist. F Register the folder
033-717 The folder passcode specified from the sender's machine is incorrect. Or, the machine passcode for reception is incorrect. F Inform the correct information to the sender's machine
033-718 Fax or polling documents do not exist in the folder specified from the sender's machine. F Store fax or polling documents into the folder as necessary
033-719 The documenr may be deleted by turning the machine off and on. F Retry sending
033-721 An error occurred during fax transmission. F POPO - at least 60 seconds
033-722 The document is jammed, or the document pages exceeds the limit. F Remove the jammed paper or reduce the number of document pages to the allowance limit, and resend

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