The Xeretec Mail server is limited to around 10MB when sending emails out of the organisation.

We also have a limit of around 10MB when receiving emails from an external source. If you wish to receive large emails, you may wish to point your customer here.

If you wish to send out larger emails than our Mail email server will allow, you can also make use of the WeTransfer solution that our customers use to submit large files to us. It's a free service which is sponsored by Xerox and files are kept on-line for up to 28 days before being automatically removed. The download links provided are also fairly secure so only the people that have the URL links can download the files.

Send Large File Attachments

  1. Log onto
  2. Use the website facility to upload your files
  3. Either use the built in email facility or obtain a link to embed in your own email - Each has their own benefits...
  • If you use the built in email facility, you will be notified when the recipient downloads the file
  • If you obtain the link, you can simply copy and paste the link into your own email with your own formatting etc

If you have extremely sensitive files to transfer, you may wish to securely encrypt them before making them available via this service and then supply the password in a separate email to the same recipient. 7-Zip is a free opensource software that support military grade AES-256 encryption and here is a guide on using the encryption. You may need to raise a ticket to get this software installed.

If you have any questions surrounding the WeTransfer service, checkout their Q&A here. Otherwise, feel free to raise a ticket from the ticketing system.