You may have been requested to send us some files, whether it be print samples or error logs, these files can range in size from just a few MB's to multiple GB's.


In all cases, we strongly recommend that any files are compressed into a single file before being sent to us and the standard ZIP format is often good enough.


If you wish to get better compression rates and additional features, we highly recommend 7-Zip, with it's own .7z file format. It's opensource so free to use - Their website can be found here.


You have several methods to send us the compressed file(s)...

  1. Regular email - If you already have a ticket open, please ensue you reply to that ticket to have the files added accordingly. There is usually a file size limitation on email of around 10MB.
  2. Upload direct to the ticket - There is a maximum file size of 15MB per file uploaded to the ticket.
  3. Upload via https://xerox.wetransfer.com/ where they will be securely stored and automatically deleted after 28 days. Please ensure you update the ticket with the download link - There is a maximum file size of 2GB per file uploaded
    • Although wetransfer uses SSL for data transfer and your files are stored within a unique URL, if you are concerned about security, you can encrypt the 7-Zip archive with military grade AES-256 encryption.
    • If your compressed files are larger than 2GB, you can use 7-Zip to split the files into smaller chunks (max 1.8GB) and upload them separately. A useful guide on how to accomplish this is available here. We suggest placing all files into a folder structure and then ZIP the entire folder structure.


NB. If you are submitting many different types of files of different logs for the same issue, we would recommend you collect all the different information into a new folder and compress the entire folder structure into a single file for submission.


Above are just a few of the many ways you can share files on the internet. The above is our recommendation but if you have other preferred methods, please feel free to make use of them instead.