Situation: Secure Print Only is grayed out on the Administration tab of the Printer Properties and cannot be enabled. Normal Secure Print works OK.


Solution: In order to enable the Secure Print Only feature within the print driver the Job Storage Module (also referred to as the Reprint Saved Jobs Module) needs to be enabled on the device.

 

In order to enable the Job Storage Module on the device the Save Job for Reprint feature must be enabled.

 

Below are the steps to enable the Save Job for Reprint feature via the device’s WebUI

  1. Go to the device’s Web page – Properties
  2. Go to Services – Print From – Reprint Saved Jobs – Enablement
  3. Select Enabled
  4. Select Apply

Outcome: Secure Print Only within the print queue (on the Administration tab) can now be modified.

 

Note: Normal Secure Print works when the Save Job for Reprint feature is disabled because it does not rely on the Job Storage Module to hold jobs.