Xeretec Helpdesk

Useful Information - Public 7

• Staff Login
• How to change your Xeretec password
• Xeretec VPN Access - VPN Disclaimer - Read Me First!!
• Mobile Phone Email – Exchange ActiveSync Setup
• Sending Large Files as Email Attachments

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Xerox Device Agent (XDA) 6

• Brochure, User Guide, Security Evaluation Guide, Xerox Remote Print Services weblink
• XDA Configuration Wizard - Register the Account error
• SMart eSolutions communication failure
• A Tab is Missing from Internet Explorer
• Microsoft .NET Framework 3.5

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Xerox CentreWare Web 1

• How can I create a report in CWW for meter reads of all my Xerox printers and MFD's?

Xerox Global, Mobile & Pull Print Driver 3

• Setting MFD's to Secure Print with the Xerox Global Print Driver
• Error page when printing booklet using PS driver from Adobe
• ERROR: undefined - OFFENDING COMMAND: showpage - STACK:

Xerox Support Links 4

• Xerox Support Site
• Xerox DC Tips
• Xerox Software Activation Portal
• Xerox SIQA Tool - Simple Image Quality Adjustment

EFI Support Links 5

• Fiery Drivers for Mac OSX 10.9 Mavericks
• Fiery web links
• Fiery FS100 550/560/570/C75/J75 Graphics & Proofing configuration problem
• Printer Delete Utility
• Command Workstation Fails to Open when launched EX Fiery C/J75 Versant 80

Xerox Print Drivers 8

• Microsoft Publisher 2013 crashing when using 7835 Fiery driver
• Mac Driver for Non-PostScript enabled devices - NOT SUPPORTED
• Legacy Forms Overlay in old Xerox WorkCentre 7245 PCL 6 Print Driver
• Secure Print Only grayed out on Administration tab
• Setting up and printing Letterhead then Continuation in one job

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Xerox Device Hardware - MFD's, MFP's, Printers etc 6

• Immediate Job Overwrite Failed Error Message
• installing USB plugins for C60 or 550/560
• Print Calibration and Printhead cleaning documents
• Xerox Color 550/560/570 - PagePack Supplies Activation Code / PIN reloading
• Retrieving Network Logs using USB from ConnectKey (Discovery) based controllers

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Nuance SafeCom 5

• SafeCom links
• SafeCom System Info Collection for Analysis
• SafeCom Mini FTP Firmware Reload
• SafeCom G4 - Excessively long authentication time
• Job server error ADOInterface::CSQLInterfaceAdapter::ExSQL Error: set StatisticInfo

Nuance Equitrac 11

• Error while accessing System Manager - Error while attempting to access Core Accounting Server
• Error 1069: The service did not start due to a logon failure
• Equitrac - Xerox 55/560/570 USB Card Reader Plug-in
• failed. soap_fault = validation constraint violation error
• How to enable users from different Domain to print with Follow-You

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Nuance AutoStore 2

• How to Expire Old License
• AutoStore resources

Workflow Scanning (SMB/FTP) 2

• Setup SMB Scanning to MAC
• C405 missing password field for SMB scanning,

*General 39

• Engineer button sequence to enable Tools login when Secure Access is enabled on ConnectKey devices
• Fuji Xerox device - Fault Codes
• Fuji Xerox device - Software Resets
• Fuji Xerox - Resetting an inaccessible device
• Xerox Machine Hidden Web Pages

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Regus Client 6

• Regus Print UK - Which Xerox WorkCentre Device do you want to print to?
• Driver Download for Xerox WorkCentre 7132 / 7228 / 7235 / 7245 only
• Driver Download for Xerox WorkCentre 7120 / 7232 / 7328 / 7335 / 7345 / 245 / 255 and more
• Printing from a Mac
• Jobs don't print and Error code 016-757 keeps appearing

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General Information 1

• How to submit files to us

Issues when migrating SQL server/database for Equitrac 1

• Migrated databse to new SQL server - but keeps trying to use old server

Adding printers to Citrix issues 1

• Error when trying to add queue to Citrix server - Operation could not be completed (error 0x00000bc4). No printers were found

SafeCom Mobile (Everyoneprint) 0

Indexing 1

• Indexing

AutoStore 1

• OCR Error 0x80070005